Quick response to request for quote. Definitely more in depth inspection and honesty than some…read moreothers who came over.

Never showed up for the appointment on the date and time they offered and I accepted.read more

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.

Had an appointment scheduled for today at 8:30am and not only didn't show but didn't even contact…read moreme until I sent a text about our appointment! Yesterday he asked if I was available today at 8:30 or 9am and I stated 8:30 and he confirmed appt. Then today he texts back he is not coming and he is booked till December. Not sure why you would tell me that from the start so I could have someone else come out! Simple mistake and didn't even make it right or offer to make it right! Bad customer service! -Disabled Retired Veteran-

Hired to grade my gravel driveway. Paid the $6k deposit. Told me I would get a great deal to pour…read morenew driveway. I signed revised contract and paid the deposit. He tore up driveway, sidewalk and apron. His guy hit the water line. After that delay after delay. He miscalculated and then asked for thousands to finish the job. I says no he left the driveway tore up for 3wks. Had to hire attorney, get city involved, and job was completed by new contractor. DO NOT USE this guy he makes mistakes and want you to pay to fix them.

Our patio looks beautiful! The crew were very polite and professional. They cleaned up like they…read moresaid we would. We now have a beautiful patio. Thank you to Carter and his crew!

AVOID at all costs they stole 2400.00 from me he is a scam…read moreand a cheat He billed me agreed upon price 1200. Then 2 days later went back billed my card 2400.00. I have texts etc he won't respond , look his name up

Veteran Masonry rebuilt my front stone and brick steps, tuck pointed my two chimneys and did a…read morebunch of other brick tick pointing. They did a great job and did it all in one day! I would definitely use them again!

Ryan is dependable and responsive. He gave an accurate quote which was competitive but also…read morereasonable. He was also extremely helpful in explaining the issues with our chimney. We did not have to wait long for the repairs. Highly recommend this company!

Ryan was quick to come give an estimate and affordable! He was here when promised and got the work…read moredone quick! No more leaks from our chimney!

Taking forever to do a neighborhood project. The curbs in the neighborhood are being redone. They…read moreput a board down for everyone else to use their drive but my house. Every time I look, they're smoking cigarettes and watching one person work.

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles