I had insurance with American Family for about 10 years and it was through Perry Ford's Agency. I…read moredidn't have many claims, but I did check in occasionally when I needed different coverage or had questions. What I've found is that good insurance service is very local. Even though you can get insurance coverage over the internet, you really need someone you can call or talk to who knows you at least a little. It makes all the difference when you need to make a claim or just need an understanding of something...and you don't have to re-answer questions over and over...you can just go right to getting advice or help....again because he knows you. Service is where they are excellent, and the getting to know you part is what Perry does. It's not like he is nosy, but I feel that he wants to get to know his customers and over time, it felt like I was giving a friend a call....like he was in my corner and ready to help me with whatever I needed. In dealing with other insurance companies I've had they have often dropped the ball and not come through for me. Perry has always done what he says he's going to do and he's never made a mistake that I can recall...and so he earned my trust quickly. I can't recommend Perry's agency enough and I would still be with him if I had not moved out of state. That's the only reason I changed carriers. You will often see fake Yelp reviews, but this is not one of them. I am just purely a satisfied customer. Feel free to message me through Yelp if you have any questions.

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

The Lenschow team has been fantastic! Kylie has provided me with professional, knowledgeable, and…read moreefficient service in the past few weeks. She was able to get my new policies up and running in no time. I really appreciate her follow-through with communication and willingness to answer all of my questions. I am well-pleased with the Lenschow agency and will definitely be a return customer. Kudos to all!

Absolutely amazing team--and when I say team, I mean team! I was in a pinch after forgetting to…read morerenew my policy with another insurance provider. This triggered me to get a few new quotes. Disa, at Kurt Lenschow-State Farm Insurance, returned my call promptly, took care of all of my questions and concerns right in the moment and gave me time to decide. After a few call backs from other quotes, Disa had the best quote and honestly the best customer service. I felt like all my needs were a priority. At an in office pick-up for insurance cards and payment, I was greeted and introduced to the entire staff. They are honestly the best team. If you walk in a business and think, "Wow, this seems like it would be a great place to work!", it's probably also a great place to do business.

Steve Tarrant State Farm has been great to work with! The team is friendly, responsive, and always…read moremakes the insurance process easy. I highly recommend them to anyone looking for excellent customer service and reliable coverage.

Amazing team and very easy to communicate with. I always feel like Steve and his team have my best…read moreinterest in mind!

If I could give them zero stars. I called about three times about a problem with the policy and why…read moreI'm getting bills from progressive for $500 when I didn't even had a policy with progressive. They took it upon themselves to add me primary on my kids policy without my knowledge I used them for an insurance company without any problems and then all of a sudden they started doing funny business and now I'm paying way higher rate somewhere else and I don't want to be associated with them or nor do I want them to be my brokers anymore. I told them I wanted a refund for an insurance policy that I did not start. I think Tom thinks I'm kidding when I tell him I'm gonna report him to Kwame Raul and to the insurance commission in Chicago but I am because what they did is well let's just leave it there. What they did is to be determined by the proper Agencies. He didn't even have the decency to call me back and explain to me how what happened could have possibly happened and it's fine but what I use them for an insurance policy again absolutely no never.

Frankly put, one of the worst experiences of my life for any kind of insurance…read more Tried to consolidate all of my insurance for savings and simplicity. Auto came back back from some company called national general at double the rate. Business insurance: never got because it was taking so long i ended up locking it down myself. The only thing still through this company is my home owners and Ill probably get rid of that too on principle.

Brady was the one who helped me. He was very informative and made sure I got the best coverage…read morewhile also covering my budget. A great guy highly recommend working with him and State Farm!

Noah was extremely knowledgeable and polite as he answered my questions and provided information on…read moreswitching auto home and umbrella policies. He made the switch from another company easy.

I was "with" Marcy McAnally for about 7.5 years with a car and rental policy. I say "with" because…read morenever once in 7.5 years did I see her in the office, nor did she ever communicate directly with me. The office seems to have a lot of staff turnover, which probably tells you everything you need to know. My biggest complaint was how the quotes they gave were considerably less than the actual policies turned out to be. When I added an auto policy, the quote was pretty reasonable, but when they wrote the policy, it was about 7% higher than the quote I'd received a day earlier, and after I paid the first six months, they sent a follow-up asking for another $50+ because of adjustments. The final straw was when I tried to set up homeowners insurance. I was given a reasonable quote, but a day later when I went to purchase the policy, they informed me that there was a minor price increase. Turns out, it was an increase of 14%. Felt like a bait and switch. Having had enough, I cancelled my policies and found better deals elsewhere. I can't tell if it's State Farm thing, or something related to this office in particular, but I'm glad to be done with State Farm.

I have done business with Marcy and her team for 10 years and would recommend her, Keri, Sheena and…read morethe rest of her team for all of their insurance needs. They have helped me and done an outstanding job, so I know they will do the same for you.

Austin was excellent. He provided quick high quality service that addressed the issues I called…read moreabout. Happy for the help!

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. We focus on auto insurance, home insurance, health insurance, and life insurance throughout Illinois including Champaign, Urbana, Savoy, St. Joseph, Tolono, Philo, Mahomet, and Villa Grove. License #: IL-100772345