Shannon is great! It is hard to find a honest mechanic that not trying to gouge you. She is honest,…read moreknowledgeable, and all around a good mechanic and a food person.

I needed a front bumper replaced. Shannon was easy to work with and transparent with the cost of…read morethe repair. The damage was more extensive than expected and she was great at explaining the options for the repair. I received the car early and it looks great! Asian Auto Body and Repair offers a fair price and excellent service.

I was the unfortunate recipient of a young drivers quest of not paying attention while driving and…read morewas rear ended, thankfully I was okay but less could be said about my car. It was driveable but shawty was looking raggedy. I took my car to Kniesel's on 18th. Through a little collaboration through insurance, I was able to get my car in for inspection and repair. I got my car back looking brand new. I routinely got calls from Jason, who is the general manager at that location. He was great with providing updates and was super helpful with making sure my needs were met. Jason made this frustrating situation a lot easier and I'm thankful for his effort along the way. A few days in, I called and asked about other cosmetic things I wanted to touch up and Jason did not hesitate to help. I also like that I was able to leave my rental at the shop in exchange for my car. Hopefully I won't have to come back here, but I know if I need some work done on my car, the folks at Kniesel's are dependable and professional. They also offer lifetime warranty on the work they do so the value of going here is tremendous.

WOW! What beautiful customer service! I called a little panicked about a logistical question…read moreregarding my vehicle. Lisa took my phone call and was so, so kind and polite in answering my questions regarding my situation. She was able to provide information and additional resources for me to call their Carmichael location. What a wonderful experience so far. Lisa deserves a raise! Thank you so much Lisa! :) Already feeling hopeful about my situation already dealing with Kniesel!

Avoid this place like the hantavirus. On May 7th 2026 I took my 2015 venza in for a $210 diagnostic…read moreand I got the riddles and guesses game to fend on my own. I paid so I can get a clear answer as to really the main problem with my car. No games! I Talked to victor reynoso the director manager to maybe get it resolved but instead got the deflection and brushed off to get stuck with the bill. These people are not honest and will tried to pull a fast one on you as in this they have tried to get me to leave my car there to get it fix for $1,289. On a bad pcv valve hose a $13 part $34 if you get a genuine pcv valve hose with some Toyota dealership. Go ahead and continue to conduct business like that and I assure most of those people will eventually get layoffs. Just Imagine if those of you who are older, non mechanical inclined?! What would really happen?!

Elk Grove Toyota did it again!!!im never disappointed!! John Nguyen and his team in the service…read moredepartment are awesome and they show excellence in customer service. They make you feel like you matter not just a number on a work order. I had my brakes and roters done and now my Camry baby is moving and stopping on a dime!!! Thank you Elkgrove Toyota and John. So if you're car baby needs attention go see John Nguyen and his team and they will help and take care of you!!!s

This was my first time having my car serviced at New Saigon Auto Collision, and I can't believe the…read moreamazing service I've received! The staff were super kind and knowledgeable, they made me reassured that I was going to be taken care of. They were empathetic as I was rear ended (not my fault), and gave me a discount from my deductible as I was a first time customer. I used Yelp to find them, and was fortunate they were only 5 mins away from me. I am super happy they were able to take me in so quickly, and provided me a detailed explanation of the process of getting my car repaired to working with my insurance. I dropped my car off last Monday and today, Wednesday, I was able to pick it up! I was amazed and they provided a really nice vacuum and wash clean for my car. It looks like a new vehicle! I appreciate their service so much, especially what I went through. Thank you so much, especially to Kevin and Dave!

I had some bumper damage I needed to get an estimate for, and was able to directly request it from…read moreNew Saigon through Yelp. They responded within the time frame posted (2 hours) and were able to fit me into their schedule the same day. Took my car to the shop and had them check it out, they got me my estimate and guided me through the process of contacting my claim adjuster, and what to expect in the upcoming weeks. They were very friendly and welcoming, provided me with a lot of information I didn't know beforehand, and were able to answer all the questions I had regarding the shop, my vehicle, and insurance. They kept in contact with me to ensure that they'll have the parts on-hand once I received my rental car and can start repairs asap. Dropped off my car on a Monday and it was ready to go by Friday! I had a fender liner replacement, bumper replacement + paint, and fog light installation. Anything extra that may be needed (such as ordering a new emblem), they contacted me. They were super easy to communicate with and were very professional. Once I picked up my car, they had me check everything to ensure it was all good. It was fun talking to everyone here. They have a lot of experience and knowledge in repairing and maintaining vehicles, specializing in JDM cars, too. While I was waiting, I saw people from local shops dropping by just to hang out for a bit, they made sure their clients understood the process and cleared up any confusion before they left, it felt very community oriented. Definitely left a huge impact on me because it's difficult to find a trusted business that won't take advantage of their clients.

I came to this placed based on a referral and I'm sure glad I did. I was getting some cosmetic…read moreupgrades on a Porsche 911 and wanted to find a place that was not just capable but treat the car like it was their own. I had a front bumper, rear bumper, and wing installed. The paint match is spot on and the finishing details are perfect. It's important to note that even as I brought in things to complete he project, they didn't charge me extra as they considered it part of the project. Also when they accidentally damaged a piece, they stepped up and were completely honest about it. It was such a small piece that it probably could have been repaired without me knowing but the fact they were honest about it made it better. They ordered an even better part and everything was good. I know based on what I saw there and who referred me, they work on high end cars so you should trust them with any project. Make sure to check my pictures.

I been around a few auto body shops in Sacramento and for the locals who knows, there are a lot…read more After a few bad experiences and sub par jobs, I finally landed here and have had nothing but great experiences. I should have posted a year ago (first car in), but been slacking off. I will have a third car in for Mike and his team to work on again. Impressive quality work is done here and nothing below that. Paint matching is spot on and the they will go further as to repainting it multiple times to match the color right for you. I had a Porsche 996 in recently that needed a body kit installed. Instead of attaching the side skirts/rockers on, Mike insisted on molding it in. Mind blown with how it turned out and it looks like it came from factory OEM! The customer service is awesome and they will very personable people that will keep you updated throughout the progress. There are no shortcuts taken here! I have not and don't plan on switching to any other auto body for a long time. There are many choices out there when looking for custom work, but when you see what Mike is working on as his hobby (ask for a tour of his classics), you know you found the right place for your investments.

TLDR: Joe and the team are awesome and I have no doubt they will take care of you. They have earned…read moremy very hard to obtain personal recommendation (I am very particular about pretty much everything). My truck was involved in a fender bender around a year ago. Unfortunately, it was just serious enough to require panel repair and a bumper replacement, even though the speed was low. The truck was less than a year old, and I was devastated because I planned on eventually giving it to one of my kids. I did a ton of research on Honda-certified repair centers and determined, based on multiple factors, that Kniesel's on X Street had the highest likelihood of doing a proper repair. I brought the truck in, got my loaner car, and left it there for about a week. When I came to pick it up, I was so excited to get my truck back that I ended up leaving without doing a thorough walkthrough. On top of that, they pressured me to come ASAP in heavy traffic right after work, even after I told them I would barely make it. I'm a nice guy, so I obliged and later regretted that decision. The next day, I walked over to the tailgate and noticed the bumper didn't line up with the body panel, the tailgate didn't align with the tail light, a small body-colored plastic square was pushed out and would only temporarily snap back in, and the metal body panel had not been properly corrected where it had been pushed in at the corner. I then went to the passenger door and noticed there was a hole burned into the paint (likely from polishing) that had been clear-coated over. I sent photos to Kniesel's customer service, and the manager promised that if I brought the truck back in, he would make it right. At the time, I had a lot of family issues going on, so I didn't have the availability to bring it back in and be without a truck for several more days, and I was also worried about the same team working on it again. A little less than a year later, my schedule finally opened up, and I decided the issues still bothered me enough to bring it back in. I contacted the X Street location and discovered there was a new manager, Joe. He informed me that there was a completely different crew working there now, aside from the paint team, which he said was already very good. I agreed that the paint and clear-coat quality itself was actually exceptional, and that my issues were primarily with the body and panel repairs. Joe promised me that the new team was excellent and that they would fix everything to the highest standard. He sounded very sincere on the phone, so I decided to trust him. When I brought the truck in, he listened carefully to my concerns and offered to order the necessary parts, have me bring the truck back later, and cover a rental car for me. In less than a week, the truck was ready for pickup. Upon inspection, all of my concerns had been addressed. Joe was eager to make sure I was satisfied with the follow-up repair and seemed genuinely concerned about both my satisfaction and the quality of the shop's work. I spoke with a couple of guys in the shop, and they were all very kind, professional, and happy to hear that I was pleased with the finished product. When I got into the vehicle, I even noticed the glass had been cleaned and the interior surfaces had been wiped down. The truck had also been thoroughly washed. It was a breath of fresh air getting my truck back and knowing that a passionate, customer-focused team like Kniesel's X Street had taken proper care of my new truck and restored it to its former glory. I was so happy with the work that I offered to buy the team donuts, but Joe said he would take care of that part himself. Thank you to Joe and the team for doing the right thing. In a world where so many things seem to be getting worse, you guys serve as an example of excellence.

I had an amazing experience with Kniesel's Collision, and I especially have to call out Tim Brown…read morefor being absolutely incredible. I brought in my 2020 Lexus RX 350 after an accident and wasn't even sure if I should go through insurance. Tim took the time to walk me through everything and helped me make the right call. I haven't been in an at-fault accident in about ten years, so that guidance meant a lot. From start to finish, Tim made the entire process easy. He was extremely communicative, kept me updated, and explained everything in a way that actually made sense. I don't know much about this stuff, but I always felt informed and taken care of. They completed the repairs in about a week, which was way faster than I expected. There is one small piece on backorder, but I'll be able to come back and have that installed later. I also had them fix some scratches on my mirror that weren't part of the accident, and Tim worked with me to get it done at a really fair price. What really stood out was how upfront, honest, and genuinely caring Tim was throughout the entire process. You can tell he takes pride in his work and really cares about the customer experience. I trusted them with my dream car, and they absolutely delivered. Highly recommend, and if you can, work with Tim.

It was great experience for me! I had a car accident which left my rear bumper with two small holes…read moreand a few scratches. I contacted Paak's repair shop and in terms of response time, they are really quick in contacting me whether its calling or texting! I left my car at their shop and they fixed it in a matter of 2 days. My car's rear bumper looked good as new and the pricing was reasonable! *An extra note here if anyone's reading this, but i heard they are planning on moving soon since their shop is pretty hidden around Ramona Ave so not much people know about it. I wish them good will in terms of location and business!

DONT Take your car to his shop. Only one brother works on car and he is still learning.. They bring…read morein other people to work on your car. My car had engine problem could not find issue, then changed Engine which i paid for only the labor for engine $3000. They are confused people and they also made me change transmission total charge at the end was $6500. Walk away and your car to Dealership for proper inspection pay the $200. I would not recommend this establishment / shop to anyone.. Bad service overall, younger brother (Muhammad U) gives estimate in office for repairs, one brother learning Bodywork from elder Asian men and other learning Mechanic work from latino men on your car. They want Cash after work is completed. Please WALK AWAY...

I went to Bertolucci's because of their stellar reputation, and they definitely lived up to it. I…read morewant to especially give kudos to Mike Weatherford who helped tremendously in working through my insurance claim. I was impressed with him, and he definitely went above and beyond for me. Highly recommended! Your insurance company will try to send you to a generic chain body shop like Caliber, to keep their claim costs down. But remember you have a right to go to any shop you want and can choose a top-notch place like Bertolucci's.

Fantastic Place!! Great communication, Great Service. A tree fell on my truck…read morehood,Grill,Headlights,Bumper etc. paint looks perfect brand new grill brand new lights! Angel thank you!