1. Precision Heating and Air Conditioning

    1. Precision Heating and Air Conditioning

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    Precision Heating and Air Conditioning

    5.0 (2 reviews)
    Closed 8:00 am - 4:30 pm
    Updated a few days ago

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    20 days ago

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    Redwood Mechanical

    Redwood Mechanical

    4.3
    (11 reviews)

    Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

    Installed new wall heaters and did a great job making sure they worked! Came back again for a…read moreservice call to fix a small hiccup on one of the heaters. Thanks again!

    Air Tight Heating & Sheet Metal

    Air Tight Heating & Sheet Metal

    4.7
    (12 reviews)

    I could not be happier with the service Air Tight provided. Evans came out a couple of times and…read moretold me that my system is shot and needs to be replaced, and I'm so glad I got a second opinion. The quote Air Tight gave me for a new furnace was less than half of the one I got from Evans, and Trevor did an excellent job explaining the different install options, and the pros and cons of repair vs replacement. Natalee was able to get me scheduled for an inspection the very next day, and Skyler showed up ahead of schedule (after checking in to make sure it was ok to be early) and finished the repair quicker than I could have hoped--despite the fact that the furnace is deep under the house, with a tiny access point in the foundation. It's so nice to have a cozy house again! The level of communication, integrity, and customer care this whole team brings to the table is beyond rare these days.

    I have an old house and have been heating it with a pellet stove and wood stove for the last 40…read moreyears. Cutting and hauling firewood and pellets is becoming less practical so we decided to have a mini split installed. We called Airtight and it's a good thing we did. Our 150 year old house created several problems that Phil and Jason had to solve but their knowledge and experience got them through. They were pleasant, professional, and worked very hard. I would recommend them to anyone who needs an HVAC contractor.

    Precision Heating and Air Conditioning - hvac - Updated July 2026

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