Terrible service. Waited for over an hour because they screwed up scheduling. Do not go here unless u like wasting time

I was scheduled for an appointment at this facility for over a week, I showed up 15 minutes early. They were closed, all locked up and seems long gone. This is the 27th of December so I guess they wanted to be home. No call, absolutely NOTHING! The point that I had company that had to leave to accommodate my appointment was on me. But, the absolute disregard and disrespect to not even call to reschedule shows a lack of unprofessionalism on the entire company. As I was standing outside their closed business I borrowed a phone to call them. The lady said they had been having trouble with that "machine" so had to reschedule. I find that to be a lie, my appointment was 7:30pm not a person in there working on this "machine" but they could reschedule me for 6:00 the following morning. Obviously they wanted the evening off and took it, hell with their patients. I will have my doctor move these orders to an establishment that can be TRUSTED! PS They also tried the old didn't have this phone number but as I said I called on a friends phone, having rushed out to make my appointment on time. They absolutely had my number and days to call it! read more

I went for cranial MRI at the Fleming Island Location. As my first time for MRI I was not aware OR made aware of the extremely high noise levels and potential hearing damage, but was told that the headphones would block most of the noise. They use standard headphones from Siemens which are rated at 14db (worst in the industry) attenuation only, and considering the machine can get up to 130db this is dangerously high. Siemens equipment manual actually states you need at least 30db of protection for the patient. I strongly recommend to NOT go to precision imaging for an MRI as they clearly are not concerned regarding patient health and safety regarding this procedure (I cannot comment on other procedures, but the MRI shows a lack of guidelines/adherence to safety protocols). If you have to go for an MRI at Precision I strongly recommend to wear your own earplugs underneath the headphones (which I would have done if I was aware of the noise). I would have expected a professional organization to have the proper PPE (including for hearing) for their customers and make sure their customers are aware of the risks. I hope that Precision makes the necessary changes to their protocols to make sure that NO CUSTOMER has to ever be put at risk again. read more

Got in and out with no issues and no long wait times. Tech that assisted during the procure was friendly. The wait room has nice couches ( while showing some minor wear and not brand new) they are certainly nicer in atmosphere than run of the mill imaging centers everywhere else. read more

Not that I like to make it a habit of coming here, but I've been to this location twice to have an MRI done and the experience is always pleasant. The staff is always smiling and upbeat with a great sense of humor. They definitely make you feel comfortable and are very professional. I've never had to wait too long to be seen. I'd recommend this location to get any imaging needed done. read more

Precision Imaging Center - A pleasant experience and pleasant staff - Diagnostic Imaging Near Me - Jacksonville, Florida

I was scheduled for a PetScan and was told it would be $400. I agreed to the price and then got there and they wanted me to pay $1200. A lady came to talk to me and she was the rudest person. She walked away acting like she was going to see if she could help and she went to cancel the medicine. I drove 2 1/2 hours for the scan and left without getting one. Worst experience ever! read more

Do not believe any reports read my Dr Dunn .first he says that no other comparison to look at. Wrong one from last year same location! He missed the fact that a artery in my husband heart is congenital wrong he was born like this.. believe me ill get to the bottom of it tomorrow . read more

The computer system for Precision Imaging Centers - all locations in Jacksonville is down. Although this would normally not be an issue, the computer system has been down now for 5 consecutive days. They have not managed to get the system back up and running over the weekend. System went down on Thursday, November 3rd and as of today, November 7th...still not operable. This is unacceptable. read more

I'm not sure what all those negative reviews are about - this morning, I found the place just as clean and in good repair as ever, and the staff all very polite and welcoming. Had my procedure on time, it took around 20 minutes. The young lady at the front desk was handling everything in an attentive and timely manner, and very professional and friendly. The place itself is beautiful - I wish they would offer the option of a pedicure or mini-massage for afterwards, because it does have a luxury spa atmosphere. It is designed to relax you...though I will say it was hard to watch and listen to the videos of all the places in the world with waterfalls and streams and babbling brooks, because I had to drink a lot of water before I came for my test. : ) It's all good, though. I hope my test results will be, too, but that's out of their hands. Thanks, PCI. You guys are still tops. read more

I've been waiting over one hour for an ultrasound! How rude! They told me it was about 30 mins behind schedule and now it's an hour and still waiting! Terrible customer service very unprofessional! read more

I have been waiting one hour for my appointment after the person who checked me in said I should be called shortly and not to wait in my car - this is during COVID19!!! I will not come back to this place ever again!!!!!! read more

I was recently referred to Precision by my spine & pain doctor. I found these folks to be kind, compassionate, and professional...the condition of my spine is such that I require regular MRIs...my experience here was great! They were very efficient and completed my MRI in much less time than I am accustomed...came back a week later hoping to get a report, which I was able to get quickly, including the CD image!...THANK YOU read more

I have to give credit where credit is due. I was very leery about going here after reading all the bad reviews, but I will tell you, these ladies were very professional and the best part was how quickly they performed 3 tests on me. My appt was @ 8:00 a.m. and I was home by 9. I live 15 miles away from this location. My only complaint would be that of the young lady who checked me in. A smile on her face would have been especially nice. I said, well I guess what they say is true about this place but everyone else was extremely professional and courteous. Thanks for a great experience overall. J. Cason read more

I went for cranial MRI. As my first time for MRI I was not aware OR made aware of the extremely high noise levels and potential hearing damage. They use standard headphones from Siemens which are rated at 14db (worst in the industry) attenuation only, and considering the machine can get up to 130db this is dangerously high. I am left with some residual tinnitus after the MRI which I now have to live with for the rest of my life. I strongly recommend to not go to precision imaging as they clearly are not concerned regarding patient health. If you have to go I strongly recommend to wear your own earplugs (which I would have done if I was aware of the noise - which I should have looked up prior). read more

I called Precision Imaging Center Address: 7860 Gate Pkwy Ste 123, Jacksonville, FL 32256 and asked if I can have an appointment for  a diagnostic mammogram and and ultrasound, because I am a new patient.  They  told me to bring my last screening mammogram film or CD and  test order from my family doctor. My family doctor's office had to send orders twice; and after only my husband showed them a copy of confirmation of order did  they finally acknowledged receipt of orders. That is a result of incompetence within the office. Days later they called and told me that since I had seen someone else perform the screening mammogram , that they would not take me as a patient.  I phoned in advance to pick up my records and speak to the radiologist.  It took over twenty minutes to bring my records to me and to let me know that  the Radiologist couldn't or just wouldn't talk to me.  Shame on you  Precision Imaging read more

Go to the location on Beach. Daniella, Brooke, Amy and the entire staff we kind and caring. I won't ever go to anothe location.

I was very pleased with Precision Imaging! I expected a generic type office, and PI was absolutely beautiful inside. Had a very calming zen atmosphere in each waiting room. The robes were soft and very comfortable. Staff was on the ball and extremely friendly. I was in and out in exactly an hour. Mammogram and an xray. I was blessed to have Nicole and Mindy for my mammogram. Nicole took the pics while Mindy helped adjust. They were both very professional yet warm in personality which helped. The exam wasn't nearly as bad as Id always been told they were. And the young lady who did my scapula xray...who's name I did not get, also terrific. I was lucky enough to have the Radiologist look at my mammogram, thanks to Nicole's good eye....and was told I do not have breast cancer! I highly recommend PI, especially if you are anything like me who does not like doctor appointments or exams. They were so wonderful this will definitely be a yearly check up I will not miss. Thank you PI staff!! Xo read more

After reading the reviews I expected to wait 2 plus hours especially after traffic making me late! My appt was at 3:20 I got there at 3:55 and I was out at 4:42! I'm in my car in the parking lot writing this review. I shared with them the horrible reviews about time and they said they were working on it! Thank you precision imaging for listening to us! My visit was more than pleasant because you listened! I hope it continues and that others have the same positive experience I had! The people were especially nice! They have excellent customer interaction! Just the right dose to get a patient in and out! read more

Horrible customer service from a women named chelsea. Rude when asking her about things regarding my appointment, then proceeds to hang up on me when I have questions about what she's trying to tell me. You getting an attitude when it's your job to answer any questions I have is not okay and when I'm the one told different things is unacceptable and shows the level of customer service she is willing to provide. Also made false claims about calling to cancel my appointment and speaking with with my dad the day before when they only called him an hour before my appointment! read more

I made an appointment for my lumber MRI well in advance so that I could get in around my lunch hour, minimizing time away from work. I showed up to my appointment 15 minutes before the scheduled time.. As I approached the front desk I was greeted rather unpleasantly. After checking in, I was told that they were running approximately one hour behind. I protested and told them that I specifically made an appointment at lunch due to my work schedule, and that this really wasn't going to work. They did not offer an apology, nor did they seem to care! I was rudely told that I could either wait or make another appointment. I asked when the next appointment was available, and was told in about two weeks. This was not an option due to a pre-scheduled appointment with my neuro surgeon the following week who needed to see my MRI. After choosing to wait, they made it clear that I could not do anything until I paid their fee of $325.00 (with insurance). I thought this was quite high, as I had an MRI at Baymeadows MRI (Which I highly recommend) about a year prior and it cost me $60 co-pay and later billed $150. The waiting area was dirty and not very comfortable. The worn out leather couches and chairs were very uncomfortable for my lower back. When I was called back, I was again rudely greeted and brought back to the dressing room. Once dressed in my smock bottoms I went to the the MRI room. I was told that I had an option to insert earplugs or not, as the machine was not too loud. I chose to wear earplugs, and I'm glad that I did! This was one of the loudest MRI machines I have ever experienced. When the MRI was complete, I asked if I could pick up the disc at the front. I was told that it would not be ready yet and that I could pick it up around 5:00 p.m., or the next day. There office location was not very convenient to me so I chase to come back the next day on my lunch hour. When I showed up and asked for my disc, it was not ready. They could tell that I was not happy with that, so the burned a copy for me within 15 minutes. I do not recommend Precision for your MRI needs. There facility location is inconvenient, there facility is uncomfortable and dirty, the staff is rude, the machines are exceptionally loud, and the their price is too high! Find another imaging company, you won't regret it! read more

Nice office. Very nice staff. However, the imaging itself or the radiologist apparently is low quality. The final report that came back was scary and indicated possible pneumonia, lymphoma or tuberculosis. This had us freaking out crying all day thinking our daughter had cancer. Our Doctor also didn't trust the report so they sent us to Wolfsons children's hospital to get the exact same tests completed and the results came back as definite pneumonia and treatment on my 2 year old began immediately after we picked up her antibiotic. So my insurance company and I will have to cover 2 very expensive tests for the same thing. I will never use this place again if for nothing else piece of mind that the results are accurate the first time. My wife was planning on going here for her mammogram but she will never come back and neither will her mother due to this experience. read more

Fast, excellent service with a strong focus on creating a calming atmosphere I HATE getting mammograms, but I mind it less when I go there. The lobby is full of comfy chairs and couches and feels like a resort. The waiting room has lockers for your personal items and also has comfy chairs. Like the previous reviewer I also experienced a nature program on the flatscreen tv in the waiting room. My only quibble is I was actually getting into the show when they called me for my procedure, LOL! They're superfast and very caring, I was walking out the door within 20 minutes of my appointment time because the technician was so efficient and proficient and got all of the scans on the first try. read more

Excellent work... provided me with critical info and answered all of my questions... 590.00 for an MRI of the brain... paid 59.00 my co-insurance... great price compared to the rest of the market... The hospial would charge $45000.00 (see.. Whats Wrong with HealthCare ) SOOOO GLAD THAT THEY DID NOT HAVE A REALITY TV SHOW ON THE NICE FLATSCREEN TVS IN THE LOBBY !!! THEY HAD DISCOVERY CHANNEL... YOU GET EXTRA SUPER KUDOS FOR THAT... I am sooo sick of Ricky Lake type crappy tv... being forced to watch it in Doctors offices while you wait forever just KILLS ME. We did not wait at allllllll in this lobby, but would not have minded due to the beautifully educational and informative show on killer whales ..... hahaha Good books and magazines too... read more

Wow no manager running this place! We knew something wasn't right when we walked in and not one of the front staff turned around to greet us, they were gathered around a computer with there backs to us looking at houses on Zillow! It woulda been nice to know when we walked in that they are running an 1:30 min behind. Customer service & Appointments don't seem to mean much here! We waited 45 min after my appt. time to ask about my appt. just to be told it'll be another 45 minutes! The front is just unprofessional wouldn't recommend it. The one in St. Augustine is so much more professional As a final note John the tech was professional and nice. read more

Beautiful waiting room to wait and wait and wait. Receptionist has a we don't really need new patients attitude when questioned as to why I've waited a hour past appoint . She says you should have been told when you made appt that there is normally a two hour wait. NO I was not told that . Can't say anything about the staff , walked out . Don't have all day . read more

Definitely do not recommend. This center decides to ignore an oncologist's order for a test....because there was another previous order from a different doctor which was denied by Aetna insurance. In this case they independently decided not to pursue the second doctor's order. The second order contained a different diagnosis from the first one, but Precision's employees did not take the trouble to compare them. Suppose I have cancer and they prevented my doctor from finding that out and treating it in a timely manner? Lawsuit in the future? read more

My compliant is primarily with the incompetence of the scheduling department. My doctor's office sent a referral over to Precision Imaging for an ultrasound. I was told, by Ashley with Precision Imagining, my appointment was at 3:30 at the Beach Blvd office. I drove PAST the Gate Pkwy office to Beach Blvd only to find out my appointment was at Gate Parkway at 2:45. I'm not sure how the time AND location I was incorrect. I even repeated the time and directions for the appointment to Ashley and see verified it. When I finally made it back to the Gate Pkwy location, the dark haired lady at the front desk was extremely kind and apologetic, which was much appreciated. read more

Most of the time I have been able to come here without an appointment. The front desk receptionist have always been professional and friendly like Brianna. The technicians have always been careful and knowledgeable of conditions when having to have me or them move my body into the right positions for the tests. The facilities are elegant and extremely comfortable. read more

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I checked in early for my Cat Scan with John. He was a very nice person. Filled out some paper work.The technician called my name soon after. She was very caring. I was in and out in 15 minutes. Wow! I will come again. Thank you to the staff at Precision Imaging Center. read more

Worst place ever! Management needs training and they are severely understaffed. My doctor called to find out who the Radiologist was. Doc took him back to school for writing the report up wrong and demanded he correct it. My doctor said he must have skipped that chapter in school because he should have known better. Stay far far away because you might end up with an unnecessary surgery read more

I've used the Gate Pkwy Precision Imaging service 3 times now. They are efficient and professional. I hope to never have another MRI. However, if I do, I will want to go to this Precision location. read more

I had an extremely positive experience at Precision Imaging yesterday. From the moment I walked in the door until my departure, everyone was cordial and efficient for my check-in, insurance verification, and the actual tests/imaging with the technician. Getting a spa type robe to wear rather than a hospital gown was also a pleasant surprise. The location wasn't super convenient for me, but if I need to schedule a test, I will definitely return to that location and would recommend it to others. read more

The people are nice but I am not the sure the reason for appointments. I had an appointment at 11:00 am. I arrived and was told that their was a wait between 1 to 2 hours, and if I wanted to reschedule. I ultimately came back later that evening and was able to get in and out. Definitely do not make appointments mid day unless you want to wait. Wasted first trip. read more

Horrible service and longest wait ever terrible staff waited so long for a exam they said they were behind schedule but they kept dragging it out and never compensated me for my time and nobody knew when I could be seen in the back read more

Gate Parkway has horrible time management. I don't like being told I have a 2:45 Appt to just to sit in the waiting room for over an hour before being called back to the other waiting room and wait again. I would prefer a more efficient facility. I will not come back. read more

They make you schedule an appointment and still take an hour to call your name. I've never had an X-ray take more than 10 minutes. This is ridiculous! read more

I have been getting yearly mammograms for 10 plus years at this place. It's been an okay experience, but today was awful. I am 65, and this was the worst experience. The front desk was ok and the lady doing insurance was good. The mammogram technician was horrible. She was very rough and hurt me, more than once. No apology, when bought to her attention, just move in closer and wrap your arm. Also, a short, overdone, dark haired woman was running around I didn't know what her position was. Scattered. It's doubtful I will be going back. It's a beautiful place and a nice atmosphere, but the staff is bad. read more

Whomever is doing the scheduling for this place is doing a horrible job. It is clear that they only care about the money and over book as much as possible. I have been here two times and each time I have waited 2 hours in the waiting room to wait even longer in the second waiting room. If I could give a -1 star I would. Highly recommend finding another imaging center. There is no customer service, it's all about the money here. read more

If I could give 0 stars if I could. Waited 2 hours for a 25 minute test. While I was told a mask was a requirement, the staff didn't enforce it so most people didn't wear masks. Bugs on the table in the waiting room didn't help. read more

I've been here once before and it was okay, but they mailed me a $200 bill with insurance weeks later. Currently waiting 30 minutes past my appointment time with at least ten other people. Over scheduling at a time like this, the check in clerk not wearing a mask, chairs not social distanced, really shows me this place is what it looks like, just in it for the money. read more