I have been a slip holder at Harbor Place Marina for about a decade…read moreIt wasn't the cheapest I could find but it was the closest to my house so the convenience factor offset the cost will never use Harbour place again 1-inaccurate invoicing. On Invoice # 1956WI I was billed for 5 gallons of antifreeze. I didn't authorize any winterization of the water system or head. I performed that myself. Initial thought was maybe the 5 gallons was poured atop the fluid I had already placed. and not being confrontational by nature I paid the invoice. Upon accessing the vessel in the spring of 2024 I found 5 gallons of RV antifreeze sitting in the aft cabin. could these be the 5 gallons I was invoiced for at $21.99 each? which I can get from walmart or amazon for less than $4.00 each. A 500% markup on a fluid never requested seems excessive. also tag placed on trailer by marina staff indicates no head or water system winterization was performed 2-"summerization" Marine personnel tried to upsell me "summarization" services. which included flushing water system of antifreeze , hooking up batteries, and providing and installing drain plug. My response was I can run faucets myself to flush the water system and other items were already included when placing the vessel into the slip by Harbour Place. Why would I pay for those items again? 3-inoperative tilt motor. marina personnel informed me that the tilt motor wasn't functioning and the outdrive was stuck in down position. I agree. the vessel is older and the Motor had been getting weaker, so It finally totally failing wasn't a surprise. What WAS a surprise is that I was informed of this issue after the boat was moved several times ( from lift to storage, can't say if it was moved to wrap it, and then from storage location to shop.) On its own trailer. Finally, I was informed that as a result of the failed tilt motor I would either have to get the motor replaced ( quoted at over $800 dollars) or pay additional fees to have the boat "carefully" moved from the shop to the lift point to avoid dragging/damaging the skag. Were all the other moves before now not careful? Boat was moved at least twice before ( lift to storage and storage to shop) no mention was ever made of the drive stuck tilt down. Finally was told there was an issue and it would be additional charges? 4-ship to shore cable Ever since we have had a vessel that uses a ship to shore cable, I have left that cable plugged in so batteries have the highest charge when marina personnel need to start the boat to navigate from the slip to the hoist point. Boat has a trickle charger that maintains Battery charge when supplied with shore power. Every previous season Harbor Place staff unplug the cable at both ends and throw the cable onto the vessels deck behind the cockpit. Not stowed below. just thrown on deck. OK, fine with me. This season when I first accessed the vessel the Ship to shore cable was no where to be found. It was not on the vessel's deck nor below . unsure if cable was left at dock and stolen by a third party, or if it was misplaced by staff, or something else, we will never know. Whatever the cause, the result is I now have to buy a new ship to shore cable. In addition, no longer offering onsite trailer storage to slip holder over the summer was an issue Haul out and put in HAD ALWAYS been performed by Harbor Place at no additional charge. I had presumed that put in and haul out were included with the slip rental. (which is why I figured there were less expensive slip rentals in the area) In all the years I had been at Harbor Place I was never invoiced or charged for put in or haul out. Call began cordially but when staff learned I had made other arrangements for wrapping and winter storage, tone seemed to change and I was informed haul out wasn't included in slip rental and I would have to pay for the service. When I questioned why those services had always been performed before at no additional charge previously and I was under the impression that those services were included in the slip rental I was told to "read the contract" I did. Yes the contact does not explicitly state haul out and put in are included with slip rental. But it also doesn't explicitly exclude those services either . Since Harbor Place performed those services at no additional charge since we became slip holders at the Marina, in my opinion, this established a standard of care and level of anticipated services a reasonable person would come to expect based on past history. I'm not a lawyer, only a dumb structural engineer licensed in 13 States, so I can't say if the contract language is airtight on this issue, but it is a moot point as we have made other arrangements going forward

If your looking for top notch pricing - inferior work by people who take no responsibility for…read moretheir damages - this is your place - #harbourplacemarine

Always quick, reasonable and amazing service. I have vehicles lettered and stickers made. Never…read morean issue. The folks that work at Xpress are always sweet and helpful. They do commercial signage also. Haven't needed that yet. But soon and I know who I'll be calling! In need of signage give these guys a call!!

I needed some vinyl graphics removed from my jeep that were put on by another company. Last week I…read morewent for an estimate and the crew at X-press Sign told me it would take about an hour and the cost would be $70.00. The guys said "Come back Thursday at 9am and we'll get right on it." I showed up at 9am pulled in their garage and they immediately went to work. It actually took the team about 50 minutes to do the job, which by the way was better than I expected once completed. They cashed me out and said "We're shaving a bit off because it took a little less time." Who does that? Only a small business with a big heart who cares about their customers... That's who. Not only was the work done with excellence but they were friendly and helpful and I'll be telling this story for a long time to come.

Very knowlegable!! Friendly and willing to troubleshoot over phone. I am mechanically inclined but…read morenot boat savvy and when I called to ask questions I was given a diagnosis to help fix!! Highly recommend!! I will be calling in the fall for winterization, shrink wrap, and storage!

After having internet issues, Chris was able to visit us to examine the problems. He was able to…read morebuy a new modem, set it up and restore our internet. We have had no problems in the months since!

My laptop started to make some weird noises. It sounded like the fan had some problems. I called…read moreJOAT and made an appointment to drop it off. It is at the side door of a residential building just off Hertel Avenue. Chris greats you at the door, asks you to put the computer on a little table in the hall way and gives you a receipt for the drop off. He told me it could be just dust in the fan or a defective fan. A day later I got a phone call and Judy, his assistant (may I call it that way?) told me the fan was failing. A new part was ordered and the computer would be fixed within a couple of days. Everything worked out fine, the part arrived soon and Chris replaced the old broken fan. 6 Days after dropping the laptop off, I got the call to come and pick it up. I am very happy with Jack Of All Trades computer service. Fast and reliable, just the way you want it. I especially liked the follow up phone calls. So, computer problems? Call Chris from Jack!

I used this service for seven years and the last year the quality began to tank. I addressed the…read moreissue a few times with the owner and she was very responsive, but nothing changed in the service that was provided. Sadly, I had to change services.

paid a deposit $378 for a website on oct 20 th still…read more no website (jan 15) ,... did get an abundance of apologies and excuses. as of jan 15 they are now billing me $186 a month and again ,... i don't even have a website.

Great Staff. Everyone is so helpful. Got our website up and running within weeks. And it looks…read moregreat. They also fixed how it appears when you do a google search to prevent confusion.

I had an excellent experience speaking with Mike from Hi-Mike-HiTek today. I originally called…read morebecause I had several questions about my PS5 controllers, internet speeds (download/upload), frame rates, and some general tech concerns. Mike took the time to walk through everything with me and answered every question thoroughly. What really stood out was how knowledgeable, friendly, and welcoming he was. You can tell he genuinely understands the technology and enjoys helping people figure things out. He didn't rush the conversation and made sure I understood what he was explaining. It's rare to come across customer service like that nowadays. If you're looking for someone who truly knows their stuff and treats people with respect and patience, I highly recommend reaching out to Hi-Mike-HiTek. Thank you again for the great help!

Came to my home and provided excellent IT service. Mike explains everything so well! I have him…read moreon speed dial now!

I was trying to rent a small order of equipment at the last minute for a local filmmaking…read morecompetition, and initially WNY Grip and Lighting was (understandably) unable to accommodate. However, upon a change in their schedule, the owner reached out to let me know that they could take care of my equipment rental after all, walked me through the process and I had my equipment within 30 hours. Chris, the owner, had incredible communication the entire time and worked around our schedule for the competition to make sure pickup and drop off worked smoothly. His garage bay was easy to access and he even helped me load the equipment into my car. With this level of dedication to a small order, I can only imagine his level of customer service on a large one.