previously had a great experience at this office last year, which is why I felt comfortable…read morescheduling another appointment. Unfortunately, this time the experience was completely different. When I needed to cancel my appointment in advance, I was unable to reach anyone despite multiple attempts. The phone number provided in their text messages did not work, and when I found another number online, no one answered. The automated system claimed to allow voicemail, but instead disconnected the call without letting me leave a message. This level of disorganization and lack of communication is unacceptable for a healthcare provider. Patients should not be at risk of fees or penalties simply because an office is unreachable. It's disappointing to see such a decline in professionalism, especially after a positive prior visit.

Dr. Guiles and the entire team at Ethnē Health have provided truly exceptional primary care and…read morefamily medicine for me and my two teenage daughters. As a single mother who recently moved to the Atlanta area, finding a trustworthy primary care physician was one of my biggest concerns. From our very first interaction, the staff at Ethnē Health has been responsive, professional, organized, and genuinely compassionate. As a new patient, the initial appointment took about a month to schedule, which is understandable for a busy and highly regarded primary care clinic. Once I became an established patient, however, scheduling follow-up care has been quick and efficient. When I came in with concerning symptoms, what stood out immediately was that Dr. Guiles truly listened and took my concerns seriously. I have a complex medical condition, and he quickly recognized that something serious could be going on. He knew exactly which diagnostic lab tests needed to be ordered, and having lab work drawn on site made the process seamless and efficient. What impressed me most was his follow-up. Dr. Guiles personally called me with my lab results in less than 48 hours and clearly explained the next steps and treatment plan. His attentiveness, medical knowledge, and quick response very likely saved my life. Because of his quick action, I'm still here for my daughters. As a mother, that means everything to me. My daughters depend on me, and knowing that a physician took my concerns seriously and acted quickly is something I will always be deeply grateful for. As a parent, that kind of responsiveness and care provides an incredible sense of security. Dr. Guiles also coordinated a specialist referral, and thanks to his office I was able to schedule and be seen within two days. That specialist team has also been excellent and collaborative, which speaks to how well Ethnē Health supports coordinated patient care. In addition to excellent medical care for complex conditions, the practice also provides thoughtful support for ADHD evaluation and treatment, which has been incredibly helpful for our family. Having a primary care doctor who understands both physical health and ADHD care makes a huge difference for families with teenagers. It is rare to find a primary care doctor and medical clinic that combine clinical expertise with such genuine compassion. I feel incredibly fortunate to have found Dr. Guiles and the entire Ethnē Health team, and I feel confident that my family is receiving the very best care. If you are looking for a knowledgeable, responsive, and compassionate primary care physician in the Atlanta area, I wholeheartedly recommend Dr. Guiles and Ethnē Health. Services received: primary care visit, diagnostic lab testing, on-site lab work, ADHD care, specialist referral coordination, and follow-up care.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I'm very disappointed with how billing was handled at this provider's office. I'm a Medicare and…read moreMedicaid patient with QMB coverage, which by federal law means I should not be billed for Medicare cost-sharing. Despite this, I was charged twice for services that should have been fully covered. I understand this may have come from incorrect information passed to the billing department, but it's still unacceptable. Patients who rely on QMB protections shouldn't have to fight to be treated fairly.

They do not warn of the large bills that will follow the procedure despite several attempts to…read moreinquire about charges!

I called to obtain medical records for a mutual patient. I have to do this often, so I contact…read more10-15 offices a day. I had THE best experience when I spoke to Keena in the front office. She was so kind and efficient. I could tell by the background noise that she was incredibly busy - but she was completely on top of everything. As a patient - THIS is the type of customer service I look for when choosing a provider! I want to ensure she receives the praise she deserves! Thank you, Keena, for a great first impression!

My first visit was a very good experience..The medical care I received from my doctor is…read moreprofessional and caring. I have recommended Dr. Tomeh to my families and friends

I am a monthly infusion patient here and the staff couldn't be nicer. My doctor is very responsive…read moreto my needs. The care at Atlanta ID Group is epic.

I don't normally write negative reviews- but this was such a bad experience that I feel like I need…read moreto share. I never made it into the practice or a doctor, the lady who answered the phone for scheduling was so rude, dismissive and abrasive that I didn't want to go any further. I never wanted to deal with that type of attitude again- so I found another doctor.

When Dr. Rabinovitz moved to a different practice, I wandered around seeing urgent care docs and…read moreasking for referrals for a great PCP. THEN SHE CAME BACK! I immediately made an appointment only to establish myself as a patient. I wanted to just say "hi" and leave but she suggested a full physical since it had been a while. Boy, am I glad she did! She discovered a problem and now I'm getting it taken care of in a proactive way instead of on an emergency basis. Dr. Rabinovitz is on time yet she somehow never seems rushed or bothered. I feel listened to and cared for. She is the epitome of what a family doctor should be. I'm so grateful to be under her care!

Yay! Dr. Rabinovitz is back! I am so happy to be able to go to her for medical care again. I cannot…read morespeak for the other provider at this practice, but Dr. Rabinovitz has excellent bedside manner and is always very helpful.

I went for the first time in ages for my mom. We didn't see…read moredr. Waters but a nurse practitioner, nurse William. He was very kind, understanding and thorough. Extremely thorough!!! I greatly appreciated his thoughtfulness. He said he'd only been at the practice for 6 to 7 months, but I do hope that he stays for the long haul. He was great with my mom.

I have been seeing Dr. Waters for over 15 years and the level of care and concern she demonstrates…read moreis superb. She will take my call after hours and is always available to me. She is kind of physician that makes it a point to convey to you that your long-time health is a "journey both of us will take." I would highly recommend her to anyone. If you want to feel cared for, see Dr. Waters. Her staff also works hard to make a difference in my overall care!

Dr. Dinh and Safiyah are fantastic. I'd give them 5 stars except parking is kinda dicey sometimes…read more But everything else is great

This place DOES NOT do walk-in's despite their website saying they do. Do nott waste your time…read morecoming here and trying it I even tried to call ahead and confirm and no one answered so I wasted time and now money since I need to uber back home. Poor communication and desk staff are not to blame, someone hire up has made this foolish decision that impacts so many members of the community in an emergency situation. Maybe this review along with the many others properly dragging the score of this location down will finally get something through to them.