With a cracked mirror cap for my rearview window, I figured to give this place a try, to order…read moreparts to replace. When I made the call last week, they agreed they would have the part in stock; they even offered to install the parts for me when I arrive! When I asked if it could be painted, it would need extra time and extra money. I decided just to get the part itself, and I agreed to pick it up this week. When I arrived, I saw the front entrance said "parts" with an arrow pointing to the back. I drove around the entire building, until I was at the next dealership. Eventually, I had to drive around the entire building again (narrow driveways by the way), and park inside the services tunnel. As one technician approached me with a friendly smile and attitude, I politely said I'm just here for parts. He changed his demeanor, asked me to follow him, and pointed to me the direction, saying it is down the hall into the right, and then left me. Didn't bother asking for my name, do a warm hand-off to the next department, what I was here for, or any additional services I may need. When I got to the Parts department, I identified my name and they found my parts I needed. I asked if someone could help me to install them; the Parts department said I would have to ask service because that's not offered (meaning the prior person who spoke to me on the phone either lied, or this representative today did not see notes that I requested a simple snap-on installation). While waiting to pay for my parts (which required me to go to Services department), nobody bothered making eye contact with me or saying hello or asking if I've been helped yet. After standing around for 10 minutes, one of the cashiers finally looked up, made eye contact with me, and said if I was ready to cash out he can help me. I didn't bother asking for installation, since this experience already made me disappointed. I paid for my parts appropriately without hassle, and then left. While still in the services tunnel, I took my time to do the snap-on installation, just to make sure the parts would fit. During the six minutes I took to put the parts on, again nobody bothered to look my way or ask if I needed help. After snapping the parts into place, I took off and carried on with my day.
As someone who works in customer service as well, I was disappointed. The lack of communication, the poor signage, the lack of empathy, and the lack of consideration for someone just getting parts really made me upset.
I'm open-minded to give them another chance later on, but next time, I will probably go back to my own dealership where I bought my vehicle originally.
