1. Precision Waterproofing

    1. Precision Waterproofing

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    Macedonia, OH

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    Precision Waterproofing

    5.0 (1 review)
    Closed 7:00 am - 2:00 pm

    Services - Precision Waterproofing

    Moisture control installation

    Moisture control repair

    Precision Waterproofing Photos

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    8 years ago

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    Ohio Basement Authority - Ohio Basement Systems did not clean up the dust and debris that they made from doing this job.

    Ohio Basement Authority

    (91 reviews)

    We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

    Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

    JD Johnson Waterproofing - Clean puts on evert side of the house. They clean up their work area each day.

    JD Johnson Waterproofing

    (10 reviews)

    What a great group of people. Very prompt, very helpful. They go above and beyond what was…read moreexpected. Highly recommend.

    I am very disappointed with this company. They came out for an estimate and the salesman verbally…read moretold us a lot of information at once. We needed our basement wall repaired and waterproofed. There was a large piece of information they lied about, the fact we had to figure out on our own about an electrician coming out to take off our electrical panel and putting it back. Apparently otherwise they were just going to leave the panel hanging from the ceiling. The funny thing (sad thing) is the salesman had said all of this would be taken care by their electrician. Their tune changed when we said we would go ahead and just do the wall repair until we could save up to waterproof to avoid financing. They were quick to take our almost $3000 deposit but since we were considered a "small job" we would basically be on call for the work. Not to mention we would have to have our electrician on call which, an electrician isn't always able to do nor is it fair as they have their own business and schedule to run. The owner was rude to us because we were requesting was better communication and know what was going on with a little notice. Seems like unless you have a job over $10,000 with them to do you are pretty much nothing to them as far as customer satisfaction goes. We went ahead and got another quote with very similar pricing from a reputable company and we are being treated a lot better. They set a date with us and explained everything clearly. So glad this worked out the way it did. Avoid this company if you can as there are way better out there that can do the same quality work but treat you better.

    Precision Waterproofing - waterproofing - Updated September 2026

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