Wonderful people and wonderful service. I had food poisoning and hadn't been able to keep any food…read moreor drinks down for 35 hours. I called while she was already in bed, but she felt so bad about my situation that she made the trip late at night to come to my apartment and give me an IV to make sure I didn't get dangerously dehydrated. I have very hard to stick veins and often have phlebotomists or nurses try to stick me upwards of 5 times to find a vein before a successful attempt, but she got it on the first try despite being very dehydrated and therefore making the veins harder to find! She was also a lot of fun to talk to and told me stories from her life while we waited for my body to absorb all the fluids. I felt much better after and can't thank her enough for her help.

I LOVE EVA! I had been sick for months. Doctor kept giving me different antibiotics and steroids…read moreand dose packs. No improvement until I met Eva and she started me on infusions, ozone sauna and cryo. 11 weeks in following her instruction I am feeling GREAT! If you are on the fence with this type of treatment do yourself a favor and book appointment. Totally worth it!!!!

My husband and I were in Hilton Head for a conference, and I caught a wicked stomach virus. Even…read morethough I didn't have an appointment, they took the time and care to fit me in, listened to all that I was going through (and my complex health conditions), and treated me with such care. I almost immediately started feeling better. The facility is absolutely gorgeous, and I loved hearing how the staff interacted with all of the customers. I wish I could give them 10 stars!

This facility is super clean, the people are fantastic and caring, and they have a wide variety of…read morewellness therapies. The customer service was phenomenal. We had small and large requests, and all of them were either met, or a good work around was found. The general manager, Jackie, met with us on our initial visit and helped us come up with a plan that included the therapies of interest. We met Maegan, the nurse practitioner who is in charge of all the infusions. I think it is such a benefit for the clients to know there is a nurse practitioner on premise. Meagan was able to explain the different infusion options and their benefits. We felt very comfortable with our selections, knowing that Maegan had a plan on how to administer these infusions in the best possible manner. An option I'd never heard of was a "facial" for your scalp. It was basically a deep cleaning to remove all the buildup of hair products and oils that your shampoo leaves behind. It was an easy, and actually enjoyable treatment. You will be amazed at the amount of product residue they can remove from your scalp and your head will feel so clean at the end of the treatment!! This place also offers, cryotherapy, red light therapy , IR sauna, an oxygen chamber and several other options. I really enjoyed how they helped me take care of myself!! I will definitely return.

Unprofessional and Unreliable. Jessica canceled our couples relaxation package with two hours'…read morenotice, stating someone had called in sick. (If we had canceled with less than 24 hours notice, we would've been charged per their cancellation policy for clients.) This was not a massage but just an infrared sauna and float session--booked specifically with Jessica--and did not require extensive hands-on staffing. Apparently, there is no backup plan to keep the business operating if someone calls in sick. I scheduled the package two weeks in advance. When booking, we spent 30 minutes completing forms and releases. Jessica offered another day for an appointment, but I explained I was traveling and leaving in two days with an already full schedule. She reiterated that she could not keep the appointment because someone had called in sick. Since she was the person assigned, it felt strange that she needed to cancel because of someone else's schedule and it seemed more like she might just not want to work that day. She was not apologetic and basically said I should understand. As a business owner myself, I find last-minute cancellations without contingency planning EXTREMELY unprofessional--especially for clients who have booked well in advance. As mentioned, there was little acknowledgment of the inconvenience or disappointment caused. We were genuinely looking forward to this experience and were let down by how it was handled. We do not recommend Ascend Wellness based on this experience.

I had a really disappointing experience with Ascend Wellness. Booking a cold plunge through their…read moreplatform was a nightmare. The system was so glitchy it took me nearly half an hour and multiple attempts just to complete the process. I never received a confirmation email, and it turned out my booking wasn't even properly secured. You can actually add a cold plunge to your cart and pay without scheduling it--which is exactly what happened. By the time I realized, I was already at the payment screen and had been charged. After that, I had to log in again, sign my name five times (for a cold plunge?), and finally schedule the appointment. The next day, I received a call saying the cold plunge wasn't available, so I agreed to switch to cryotherapy. When I showed up--after driving around a bit because the GPS location was off and it's hard to find as a first-time customer--the building was completely closed. I arrived a bit early, waited outside for five minutes, and then left. I texted the representative, but despite having confirmed the appointment over the phone, they refused to refund me and claimed I was a no-show. Overall, a frustrating experience with poor customer service. Definitely won't be returning--and honestly, if they had refunded me, I probably would have.

This was a find! I'd never done cryotherapy, but based on friend's recommendations, I thought it…read morewould be worth a try. Albert (the owner) is VERY knowledgable, and a very sincere person. He explains everything in a kind, no pressure manner. It is priced very reasonably, and you feel 100% safe! If you are even thinking of trying cryo, I would say consider starting here. The location is very easy to get to from HH Island, right by the Walmart/Sam's Club in Bluffton. (15 minutes from Palmetto Dunes) My husband went back with me the next day on our way home, because he has some serious shoulder pain and does not want to take drugs to alleviate the pain. We both felt better, and will consider doing more cryo, as our first experience at Carolina Chillin was so good. They also have an infrared sauna there, if you are looking for that treatment. Albert is someone who is genuinely interested in helping others to heal and feel better. He gets you in and out quickly, but is willing to talk to you as much as you need to talk to answer questions.

I am such a believer! I take high dosages of Celebrex for pain from running, bootcamp which caused…read morebursitis and sore muscles. Two treatments in two days and I walk pain free!! Albert and Feb and AWESOME!!! Highly recommend this place!

Happy this place exists. The store was clean and the front desk staff friendly and helpful. Will…read morereturn. Prices fairly expensive. Was promised follow up email which did not happen.

Used Class Pass for an infrared sauna session. The staff were welcoming and helpful with good…read moreexplanation of everything. The facilities are clean and tidy. The sauna itself was great with music, water, towels and other items you may want.

Bait and switch. I read the badge reviews and called them to have more information on what's…read morecovered. Turns out, if you buy a Groupon for three treatments, in reality you only get one visit with three different modalities. If you buy six treatments, you get two visits. They explained that Groupon works as "try before you buy it". In other words, bait and switch.

Total scam. They don't answer their phones. Save your time and money. I walls have gotten the law…read moreinvolved if I didn't get a refund. Front?

By far the best experience I've had with cryotherapy and infrared bed. Staff is extremely…read moreknowledgeable and friendly and are genuinely concerned with improving your quality of life! Additionally, Dr. Jimerson the chiropractor in this office is light years ahead with knowledge of many different types of therapy ( not your typical crack/adjust style). He can address nutrition issues just as much as functional mobility. I've had great relief with my back and knee issues from the Active release therapy he provides. He will also take the time to explain procedures and give take away knowledge for things you can do at home between/after appts.

You will absolutely get results here. Dr Jimerson is tremendous. Get yourself into Chillout…read moreCharleston if you are in muscular distress

I came for a facial for the first time to this location and was wowed!! Julia was my esthetician…read moreand she did an excellent job from taking care of my skin to recommending products and in depth extractions! The experience was so relaxing and I left feeling like a new person! The place was very welcoming and offer several services. I will be back again! Many thanks to Julia and the team!

This was my first Cryotherapy experience. It was definitely definitely from any typical…read moreappointment. It was definitely very clean and had a relaxing environment. The young man at the front was very friendly. He explained how the whole experience would go, and what exactly I needed to do. And for those who don't know. Apparently, once in the chamber you derobe? Which was hard to re-robe after freezing your tooshie off for 3 mins. And my other suggestion to the owners is to possibly have smaller slippers and gloves for little people like me. Granted it's not a far walk from the changing area, I just felt like a 5 year old wearing their parents shoes for fun. My last suggestion to the owners, is for rebooking and discussing promos. After the experience there was a kind of awkwardness, no receipt or discussing future appointments. Now for those who are seriously considering giving Crytotherapy a try! Do it! You won't regret it. It was definitely a cold 3 mins, but it seriously helped having a song to jam out to during that time. And the effects I felt afterwards was absolutely AMAZING! I felt tingly all over, energized and ready to take on the day. The nerve pain I was experiencing prior greatly subsided and I actually slept really well that night. So in short, I will definitely try it again. And would like to compare my experience with the other cryotherapy clinics in the area before deciding on a regular location.

The service is always amazing! They are very accommodating! Red light has made a huge difference…read morefor me!

I always walk in to I Cryo on Daniel Island feeling welcomed and leave feeling cared for!…read moreThe staff is always professional and friendly. The services they provide are so beneficial to my wellbeing.