So I used to have achss but when achss stoped and I was with Rotech ,on home Oxygen machine Rotech was very rude wanted to take there equipment right away back from me which then I would have died ,well preferred let me use a home oxygen concentrator for 3 weeks while my insurance with Medicare was getting worked out and they let me borrow it for free ,Rotech even went as far as wanting o get he police involved to pick up the machine ,and I had been with Rotech for 3 yrs ,but preferred delivered a machine and said we will work out the details later ,now I get weekly deliveries but make sure you ask for a preferred home care driver not a carrierer, because the carrierer will always try and not deliver saying unavailable when I'm disabled and stay home all day but the PHC driver they are awesome and deliver on time Everytime I'm so thankful for preferred because if not for them , Rotech would have been more concerned about insurance money and letting me die read more

This company is a joke- my husband has been dependent on oxygen for several years - I had called twice a week in my lunch to order oxygen delivery as usual- 45 minutes each time and had to hand up due to time constraints It was 3 weeks before I did reach a person- Was told yes they'd be there in Monday- left my tanks out for exchange as always They never showed up- my husband had a doctor appointment the next day- we had to find a tank from someone else so he could go- then we get gone and there still empty tanks by my door and a note saying sorry we missed you? I find out now they require a signature which I never was advised or told My husband cannot get up to answer the door and I work full time- he does have a care giver but not always there- What a mess! I could tell you more about this issue but I heard just more lies from the representative about running out of t ask lol! I did speak with a "manager" who asked what the issue was- I started explain to her and she kept interrupting ( rude) We do have it resolved for now but we will see read more

I have been a long time customer. I n the past once you got someone on the phone they were OK. NO more. The phone number for supplies is now a marketing phone number where you are trapped in AI marketing hell. avoid this company now. read more

This company is HORRID!!! No one answers phone in less than 15 minutes. Then, when they DO...the put you back on hold to transfer you to "someone who can help". What a joke. She said "We're experiencing a high call volume." I said, "Are you serious? Tell me an automated phone system that ISN'T experiencing a high call volume." These people are a medical supply company, contracted through Medicare...and are supposed to supply my elderly mother's oxygen and supplies. She cannot get her supplies from them. When and if they SAY they're on it and will deliver by X date and time...it has NOT once showed up on time. My mom has to wear oxygen 24/7/365. And she's wearing the same tubing for now a month past due for change. Worst part...is their sister company in town is even worse! Run...don't walk...RUN to find any other provider (and report them to Medicare...I have) I'd give them ZERO stars if possible. read more

This has to be the worse DME company in Tucson. I have called three times and was on hold for almost an hour each time, then got disconnected. They should not be in business. Thankfully my insurance is changing the first of the year and I can go with another contracted facility. Terrible, terrible company. If you need oxygen immediately, please find another resource in Tucson. I wouldn't even give them a rating. read more

Their new phone service makes it impossible to talk to a service representative. I started calling for a refill for CPAP supplies over 30 days ago. Nothing has been received and I have spent hours on the phone trying to talk to someone. They have a call center that acts as a gate-keeper and will only take a number so someone might return your call. If you are not home at that time you get a message to call them and you are in the same loop again. I am now on my 5th call to this group. The Forbes office has been delightful for the equipment but the supply group is awful. read more

They do not deserve even one star. How can a company that provides medical equipment be so irresponsible and unprofessional. My father was released from a rehab center for a fractured spine and a wheelchair was to be delivered to our home, 5 days later. No wheelchair and I've called twice and told they do not have an order for him. After reading numerous negative reviews about this company, they shouldn't be in business. read more

My son was fitted for a new wheelchair last September--over a year ago. I have called many times to get the status of the order. In August, I was told they hadn't actually ordered, but it would be ordered now. Yesterday, we called to check status, and after waiting on hold on Hoff an hour, we were told they couldn't even find the order. We were promised a call back that never happened. Absolutely ridiculous. read more

Awful! Very poor service. They send the wrong supplies, the wrong amount of supplies, and they mess up the billing. When you call them to get things straightened out, it takes months and MANY calls before anything actually gets rectified. They win the vomit award! A horrible company to work with. read more

This is the most unprofessional medical company I have ever dealt with. Or any company, for that mater. I only deal with them because of my insurance. I have found some supplies quicker and cheaper on Amazon. I call and give them my order, they send what they want, usually more than what I ask for. Then try to get it refunded, ya right. They require payment when you order, then send you a bill. Because they WILL NOT itemize the bill, you have no idea what things cost or what you are charged for or what has already been paid. If you can deal with anyone else, pIease save yourself a lot of Anxiety!! Go through another company. read more

I needed a wound vac before I could be discharged from the hospital. Preferred said it would be delivered at 7pm. At 8:30 we called for an ETA and was told that their note said delivery would be between 8:00-9:00 pm. 9:00pm came and went and after a long time in the phone, we were told that the driver couldn't get into the warehouse to get the pump, so he went home. But, they assured us that it would be delivered to the hospital by 9:00am. I've now been on hold for over two hours. No one is answering the phone. The hospital is now considering sending me home without the wound vac. Every hour off of it sets my healing back by a day. I would like to say this is the first time having trouble with Preferred, but last year they took 3 weeks and 10 calls from the doctors office to send the home care supplies for my hip replacement surgery. If you have any other options at all, go somewhere else. If you are stuck with them because of insurance, like me, stay on top of them! Take names! File reports and complaints. It stinks, but maybe it will help someone else down the line. read more

During my last visit to the hospital I was diagnosed with sleep apnea. I was told I would need a Bi-PAP machine to keep me from dying (I had already been in a coma as a result of Co2 buildup). Preferred Homecare is the company that was to supply this life saving machine to me. I have a 18 month contract that is costing me personally 165.17 average per month. I also found out that Preferred Homecare is billing and being paid 1600.00 average per month for O2 services and my Bi-PAP. When you do the math this 18 month contract comes out to be over 30,000.00 dollars for a machine that sells retail for 2,400.00. I see that as price gouging and taking advantage of a desperate need for medical equipment. It's a no-brainer to understand that "out of need" the medical profession both hospitals and providers are taking advantage of a patients need for medical devices or services. I will be in contact with the Provider Relations Department of AARP United Health to discuss what feels like a gross over payment for goods. read more

Preferred Homecare - This is the average cost of a Bi-PAP machine retail. - Medical Supplies Near Me - Tucson, Arizona

Every month I need to order my CPAP supplies. When I call, I am on hold for at least 45 minutes. Today, I was on hold for 40 minutes and then my call was dropped. Horrible customer service. read more

My daughter is supposed to receive 200 catheter kits, 2 foley balloon catheters, 45 long tip syringes, 15 blunt tip syringes, a tube of lubricant, 2 kangaroo gravity bags, 15-500ml saline a month, and diapers. The order has been placed multiple times and has still not been filled/sent. Every time I call, I am told the order was never placed so they put me on hold to place the order. Now I am being told that they don't carry or supply several of my daughters supplies! Why was I not told this sooner? The doctor has sent the prescriptions several times, the head nurse has called from where my daughter is seen at, a representative has called from my daughters insurance and we all keep getting nothing but the run around with these people. Why does the insurance force us to use this incompetent company I will never understand at this point but this is beyond frustrating . I can NOT recommend this company. read more

The VERY WORST customer service !! If your insurance can cover any other company save yourself TONS of aggravation and ask for another equipment supplier !!! Flat out lied about leaving voice mails that our hospital bed would not be delivered waited an entire day and NO ONE had the courtesy to let us know they were out of beds! At 10:30 pm there we were putting my mothers bed back together to lay her down , she has a fractured back and really needed this bed for positioning. Told tomorrow then the next day and now Friday told us Monday !!! NO straight answers I have experienced bad customer service in past but this was by far the worst !! They know that insurances are contracted so have to use them it's a guaranteed pay so why bother with customer service!!! RUN if you have options read more

Possibly the worst customer service in the country. Not unusual to spend 30 minutes and stll get no answer on the phone.

This business is a travesty. Horrible service, likely ridiculously understaffed. Unfortunately they seem to be the only game in town for obtaining oxygen and other medical supplies that has a Medicare contract. Something needs to be done about them, they are harming people with their ineptitude. read more

WORST CUSTOMER SERVICE IN THE WORLD! No email. Hold on phone lines for hours, Extremely poor contact. Do not recommend. George

I have been using a CPAP machine for over 12 years and my supplies have been provided by Preferred Homecare. The past year has been a drastically major decline in service. Getting my mask and hose replaced is an act of congress, which means nothing gets done. In the past month, I have been waiting for new equipment to be delivered for 22 days. Yes, they charged my credit card, but still no equipment delivered. I have called customer service four times and keep getting a different story as to why the delay. Finally, today I asked to speak with a manager and have been on hold for over 45 minutes. Work with your pulminologist to work with any other provider for CPAP supplies than this company. read more

Continually claims they haven't received my breast pump order when my drs office has resent it multiple times and it's been weeks and my induction is tomorrow and ive been trying to get ahold of them all morning and am continually hung up on. trash service. read more

I have been trying to get my CPAP equipment since January Each time I call I am promised a call back which never happens I have duck tape on my tubing my head gear is so stretched out I have to tighten the the side standby overlapping them in the back By the time I get a call back My doctors prescriptions will probably expire and they will tell I need a new one. I give up calling read more

I was very leery after reading all the negative reviews posted here, but when it's the only company your plan uses you have to grin and bear it, right? My experience with PHC was wonderful. Hold time was under 3 mins, talked to two people who were rather robotic - but hey we're living in hard times. I was informed my oxygen would be delivered before 8 p.m. that very night and the delivery guy showed up at 6 p.m. read more

The worst service I have ever had, my mothers, 86 years old and has still not received your oxygen. It's been two weeks, on hold for over an hour, had to go to the location and still on terminal hold very disappointed. read more

Quit using COVID as your excuse for the absolute worst customer service of all time. I really wish that I could choose zero stars because even zero is too high a rating for this company that is supposedly dealing with life and death situations. read more

Terrible company that is incapable of communicating with patients or within the staff. The right hand doesn't talk to the left hand. After 7 weeks of being told that they needed more information, my provider called them. They had received the documents weeks prior and didn't know they had them. When I told them that my provider's office had called me, their response was why are they calling you. My question is why did I never receive a call from them. The managers response is to document it on the website. They don't care and have no clue what customer service is. When I picked up machine waited 20 minutes to check in although there was only one person in line ahead of me so of course was late for appointment. Picked up a machine Friday and received a call on Tuesday to book appointment to pick up a machine. Their response was to post it on the website and have a nice day. No supervisor wants to talk to a client. Stay away from them. read more

Lousy customer care. They never answer the phone. Medicare should drop them. Must be somebody out there doing it better.

Pay close attention to your staff in the entrel department especially the new hires ask them how they're being treated during training?? In the office located in tempe az. the supervisor doesn't have enough staff to hel0 train so the regular co workers work piles up so it's easier to judt lie in the new hire read more

They lied and told me this was covered by my insurance. Then they waited over five months to send me a Past Due notice for over $400. They referred me to their Phoenix billing office, who sent me back to the Tucson office, that kept me on hold for over 30 minutes. I would recommend finding another medical office and not using this one. read more

I am very dissatisfied with this company, I have been with them for years and you could never reach anyone on the phone and if you do they are not always nice. Person that delivers the oxygen tanks is very rude, she has been here twice and both time she has been very abrupt, and Should not be dealing with The Public... Also I borrowed a portable oxygen machine for the weekend and they were charging me many months of the rental I did not even know that I had returned it I wish there was another company we could deal with but this is the only 1 my insurance covers read more

I always dread doing Business with these people. I have had to use them for bypap machines and supplies for years.

My father has now fallen and in the hospital due to this company not providing a walker in a timely manner. My father has survived 3 cancers and has peripheral neuropathy which makes him extremely unstable and unable to support himself on his own. His walker broke a month ago. The order was sent to Preferred Home Care on Feb. 2. On Feb. 14th I spoke with Vanessa at PHC to check the status and was told they had not even begun to process it and had no time to complete the order as they were under staffed. She said she would send an escalation to Dora and Letecia. I pressed further and was told there was nothing she could do. Here we are now 3 weeks later and my father had a fall and is now in the hospital due to a fall using his broken walker. SHAME on you Preferred Homecare for your lack of caring and concern for the disabled and elderly. There has been a complaint filed with Medicare. DO NOT USE THIS COMPANY read more

If I could give it a zero rating, I would. The absolute worst service EVER! They don't show up when promised (and don't notify you they won't arrive), give useless nighttime service (like "just use your portable unit tonight, and we'll be there in the morning". Well, I only had four tanks delivered, and they are small and only last 45-60 minutes. How does that last me through the night? Oh, and they never showed up the following day!) It is impossible to reach them by phone. I am not distorting the fact: 1 hour and 40 minutes on hold on Monday, before I gave up. One hour and 10 minutes on hold before I got transferred to the Travel Department -- and another 30 minutes holding there until I gave up again on Tuesday. Yesterday, after 35 minutes on hold, I got to the Travel Department, only to be put on hold. When she came back on the line we got disconnected. They had my info on their screen. Did they call me back? Well, of course not. My tanks are empty, but I can't waste any more of my life on hold. I'll drive to Tucson to get my replacement tanks, complain about the nighttime oxygen concentrator that runs super hot and try to get an update on my portable unit. Oh, and I'm calling my insurance company to beg them to authorize a different DME company. My advice, if you can avoid Preferred Homecare -- do! read more

Cannot reach them by phone for oxygen machine replacement. Always get a bogus message about extremely busy phone lines but no one picks up even after holding on for more than an hour. No matter what day or what time you call. I got the same message when calling at 8, 9,10, 11, 12 noon and 2, 3 and 4:00 pm on Monday, tues., weds., thurs.,and Friday! Held on for an hour and a half .. to no avail. Never got a response! read more

We went to have a consultation as we were contemplating moving our father to this location as he suffered a stroke. Staff was very helpful and knowledgeable. This place is great for someone who strictly only needs a place to live with amenities. The only down fall is that they do not provide any physical therapy which would have been ideal. read more

They have no idea of customer service. Had I've been able to give a zero rating I would have. You stay on the phone for at least an hour, submit your order and when you receive it it's wrong. read more

In light of the negative reviews I was pleasantly surprised by the care and communication I received from Preferred Healthcare. Alice, who assisted me with getting me set up with my CPAP situation, was exemplary. Communicative, knowledgeable and friendly. I highly recommend her. read more

If It were possible to give this place zero stars I would happily do it. If you try to call them you can waste two hours waiting. There service is bad. Their maintenance is terrible and no one there gives a d**n about the patient. If you can possibly do it, avoid this company. read more

I was extremely underwhelmed by an employee from this health care agency in Tucson, AZ and I would rather not point her out because by now this agency should know what they need to do! She is unfit to be a health care aide and should be let go. There have been numerous complaints about this employee. I will give you a hint when a health care worker would rather cook or attempt to cook in the dark because of radiation from overhead lights something is just not quite right. When she eats lunch first and forgets to feed the residents something is wrong. When she makes oatmeal and serves it cold something is wrong. Do I need to go further. read more

My friend Patricia Alba has been with this company for 2-3 years. She can never get through to them on the phone and they never call back. She's been waiting for a Inogen-type oxygen system and they say they'll be out on Wednesday to deliver and never come. This has been going on for 3 weeks. I'm going to look for another company. Their customer service is a joke at best. read more

Ridiculous and rude customer service! I work for an agency who help clients who are covid positive receive care and assistance while they recover. Unfortunately one of my clients needed an oxygen. It arrived damaged, no problem I can call back and simply get it switched out. The process in having it replaced took two days. I understand because of covid they must be getting bombarded with phone calls for equipment however the first time someone answered she told me it wasn't an urgent issue and she would put in the request for normal business hours. I called back later and waited for almost an hour until I had to hang up Iorder to attend to my client. The next morning I called it in order to get it replaced and was told that my client hadn't been using their services in months but yet I received a damaged equipment piece from them????? Over the phone the customer service representative started complaining on how my client wasn't supposed to receive it in the first place and was basically seeking an apology from me as if it was my fault she didn't do her job correctly. So I asked how she would like to move forward and she sighed and hung up. I suggest maybe next time do your job, be professional and explain the situation I could have just called a different company to get her the correct equipment it's no big deal. Lastly don't try gaslighting your customers who are literally placed in your hands especially in these trying times. Based on all these reviews, take your business elsewhere!! read more