Absolutely the worst management company to work with! Every time there is an issue they are rude and very difficult to work with! The woman has an attitude as if people calling are a bother! Additionally the owner peter is the worst to deal with! He could care less never apologizes, has a will get to it when he gets to it attitude even if it is a reported safety risk.. like water coming in thru a light fixture..just overall awful! read more

They are the worst management company. They are always rude particularly a woman Katherine. I own a unit and call with questions or simple request and she's constantly rude and doesn't care how she treats people. No customer service skills at all. I refuse to speak with her but she won't pass on the message for the other person in the office to call. I have owned my unit for 11 years and I want to sell just so I don't have to deal with them anymore. I regret the day I ever purchased this property. read more

https://www.facebook.com/100001262335089/posts/2010928112292580/The most unprofessional people when there is a maintenance issue. The woman at the office is rude and has zero people skills. We had a leak through a light fixture and were told not to turn on that light and they will get it when they get to it. First they blamed the unit above us which is empty. I have lived here for 7 years and have had leaks in 4 of the winters from melting snow. Each time, it is like pulling teeth to get them to do anything. On my most recent follow up call, the office woman hung up on me and told me not to call again. My girlfriend works for a property management company and she has no sympathy for these people because they are so unprofessional and rude. Time to move I think. read more

I'm a neighbor of a property they manage. In February, they put up the length of fencing that fell by chaining it to a tree. I called 3 days ago and left a message that the fence length was falling again. No return call. I called today and spoke to a rude woman who's response was, "if it's our fence, I don't understand why you're calling". As its in my yard and effects my property I believe I had every right to call. I was told its up to the manager and that I've already called once and he received my message. I'll have to wait until he has time to go over and take a look. I'm more than willing to purchase a new length of fence if they can put it up. I'm finding them difficult to work with. read more

The company manages our condominium very well. The associates in their office are very courteous. They have all of the property related tasks completed. Their fees is low. We are very happy. Thank you for tending to our needs - great job! read more

I've owned a Condo for quite a few years that Preferred Manages. Not only are they very knowledgeable about this (extremely involved) type of business, but they are on top of everything that goes on with the many properties they manage. They really take the time to call people back and resolve any issues going on. I attend most board meetings and I've had the pleasure of meeting Denise and Gina and absolutely love them. They are warm, friendly and very approachable.. even with the umpteen things all going on at once for them. It's a tough business and they have GREAT ones running it. Just very hard working, and do not take any issue lightly. THANKS!!! read more

This company's owner and employees are rude and obnoxious. How they remain in business is beyond understanding. It's unfortunate that the ratings will not allow less than one star as this company is a minus ten. read more

I own a condo unit in one of the complexes these people "manage". Their "service" is horrible to say the least. Every time I call them with a question, the rep is incompetent (she has no idea what I'm talking about). When my realtor wanted to get some information about the condo policy, they never got back to her and she had to call again and again. Now, I rent out my unit and my new mailing address was changed on their book, but of course the common fee slips were sent to the unit I'm renting out. They want me to ask the renter if he has it and have him mail it to me. I reminded them, we (the association) is paying them to do the job and she didn't like it. So, the rep says "it happens all the time, everybody makes mistakes" and "apologizes" (those sarcastic apology). I asked her to let me talk to the manager, because her attitude was unacceptable, she said the manager didn't want to talk to me. I would stay away from this property "management" company. There are many choices. Stay away! read more

Preferred Management of Ansonia CT provided me with curt and discourteous customer service. This resulted in my reconsidering a condo purchase which is under their management. I told this to Preferred Management employee Miss Denise, and her reaction communicated clearly that... Preferred Management of Ansonia CT does not care how their customer service affects sales in one of their managed properties. A fact, that I bet, the condo owners who pay Preferred Management of Ansonia CT, realtors who decide if they will take a listing on a Preferred Management property and prospective buyers who would be subject to the poor customer service from Preferred Management, would be interested to know. My experience with them has also focused my attention on a larger issue in the Real Estate business. I find I can't depend on the accuracy of information such as cost of taxes or common charges in listing information or as given in a face to face by a realtor. I plan to investigate getting media coverage on this issue which will feature my bad experience with Preferred Management of Ansonia CT. I recently attended an open house at Commodore Commons Condos in Derby Ct. During my discussion with the realtor/owner we realized we had a conflict of information regarding the common charges.This happened because the day before I visited the complex to look it over and met and spoke at length with a resident who was living there for 19 years. The common charge figure the resident told me and the figure the realtor/owner (the unit was a flip) gave me were different by $100.00/month. The resident had other detailed numbers i.e. the annual tax that were correct and so he was credible to both myself and the realtor. I asked the realtor how I might verify the common charge figure and he advised that I call the management company, Preferred Management of Ansonia. He also provided me with their telephone number. I called Sunday 4/3/16 and left a message requesting to be called the following week. I did not have a call back on Monday and so I called again on Tuesday. This was ok service. A Miss Denise returned my call on Tuesday. I opened the conversation stating that I had attended the open house on Sunday, the realtor and I realized we had conflicting figures on the common charges and that he advised that I call Preferred Management to verify the common charges. Right away Miss Denise stated she couldn't release any information to me. She asked who the realtor was and I gave his information. She stated she would need to call him. I asked if I might explain how the conflicting figures came about so we might find another way to help me and she said "NO"; she wouldn't allow me to explain further. Astonished by that closed curt customer service I stated "you won't even allow me to explain so that we might develop a second step for me to find a way to verify?!" Again she said no, it doesn't matter" I responded that her handling of my call put a very dim light on Preferred Management and if I were a resident at the complex I would be very unhappy with her service. It cast a dim light on my considering becoming an owner there. Miss Denise simply responded she can't release information, goodbye and hung up. Poor customer service! Even if she wasn't able to give me specific information about the common charges her attitude and handle of the call prevented me from even reaching a second question. I wanted to know what cable services are available at the complex. I have learned from one of the cable companies that sometimes a condo has a deal with only one cable company to provide service for the complex.The realtor listed several that he thought could be available but not Cable vision or Comcast which surprised me. It is important to me because I work from home and must have dependable internet. Most of the units had discs and that is not the best for me. I wanted to verify this information but never got the chance to do that with Miss Denise. Soon I had a call from the realtor and he could only repeat the common charge figure he had originally given me. Interestingly he agreed that he has also had disappointing service from managements companies when he had occasion to reach out to them in his business. read more