Ken was a big help in making our first ever mattress purchase today. We were looking for a…read moreCalifornia King in a certain budget which is hard to find, and he jumped through all the hoops to get it to us as soon as possible. "Good work from the young man" - my husband

Although I ended up buying from their competition, I had a very positive experience here…read more Shopping for a mattress during a pandemic is not exactly the most fun task! For me, though, it was way overdue. I felt a lot better when I was told I could bring in my own pillow to try out on the beds. They also offer pillow napkins, if you prefer. If you're looking for a traditional sales experience, this is your place. It was a very formal sales pitch, including referencing marketing materials on size, budget, etc.

Chris Murphy is an excellent sales rep. Helped us find exactly what we needed, and explained our…read moreoptions for the furniture AND the specifics on the delivery, Goof Proof & charges for both. He gave us space to discuss, but he was available for any and all questions. He never tried to "sell" us on anything and was very open on pricing & returns and such. We would highly recommend him and the Bobs at Northwest Plaza in Bridgeton, MO.

We got a recliner. It's okay. It seems that most of the service technicians don't have a clue…read more Except for the last one. Trying to resolve a problem for over two months. The technician for today never showed up, but lied to his supervisor that he left here a half hour ago. No missed calls, texts, emails, and nothing on my ring camera. So now we have to wait a couple of weeks for the next available appointment. It took me over an hour between chatting and phone calls to accomplish this. When I called, I had two hangups. Had to call a third time. I now have a headache from all of this nonsense. The sales department is great, but the service dept. is as bad as it can possibly be. I don't know if I would ever purchase anything from Bob's again.

Do NOT. I repeat DO NOT buy a mattress here. They are not responsible or ethical business owners…read more Overpriced, horrible service, poor communication, they lie, need I say more! They're crooks and they go under the name of Campbell Mattress.

I don't know how to begin to describe how horrible this place is. We waited for many months for a…read moremattress they said would be in in a few weeks. They have very little product in their warehouse so most is ordered from the mattress companies themselves which you could have done yourself cheaper and faster. Called the store numerous times; the number was either not working or when it was no one would return messages. Returning a defective mattress was a nightmare as well. The salespeople lie to you and the others openly disparage the owner, Pat McCurren, as well as the business they work for. He won't call you back nor deliver on a promised delivery. Same goes for his sister Jen or his salespeople. The place has had numerous complaints and has financial problems. ( Check out: https://www.firstalert4.com/2024/03/21/first-alert-4-investigates-woman-struggles-get-refund-mattress-direct-goes-through-bankruptcy/. ) The business also goes by Campbell Mattresses (Chesterfield) so buyer beware. Whatever you do don't make the same mistake we did by buying a bed here. I have lost sleep over the horrible mattress they sold us as well as the stress and aggravation I went through over the entire process. Buy a mattress anywhere but this place!

I saw posts that box drop made on Facebook. I DM'd them for starting pricing. They are open on…read morelimited hours currently, otherwise it is normally by appointment only. We worked with Stuart yesterday to purchase a mattress. He was very easy to work with and we were able to leave quickly with our new purchase. Make sure you bring cash to save 3.5% on credit card fee.

From the owner: "Lowest Prices, Best Quality on Mattresses. 50%-80% Below Retail Pricing." Offering Financing…read moreand Local Delivery for a Fee!

Kevin is a rockstar. We got a smokin' deal on a comfortable Made in USA mattress with a 10-year…read morewarranty. Buy local!

Don't let the simple exterior fool you. It's 10000000% worth the trip. Kevin and Lisa love…read morereferrals and treat every customer amazingly We've bought Our third bed today and multiple pillows protectors etc. For the price of a no name Matress we got a quality bed for our son. It's worth the trip. Plus support local.And let's not forget the variety of pillows they have too. From firm to soft Matress and pillows they will set you up

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

Dino and his partner delivered our new bed. They were courteous and polite and did their job well…read moreand efficiently! Thank you!

I just wanted to take a minute to review this store. I don't typically review retailers, but this…read moreone deserves it. My wife and I have been shopping for a new mattress for a few days and had been into Sam's looking at them. As we were leaving Sam's, I saw the Mattress Firm and we decided to go in and take another look. I say another look because we had actually been in another location yesterday. When we walked in, we were greeted by Jordan, who introduced himself and asked what he could help us with today. Then we all had a good laugh because we were in a mattress store, obviously we were looking at mattresses! Jordan warmed us that he was going to be asking us a lot of questions and that they were probably going to seem repetitive, but he was just trying to get us a mattress that was exactly what we wanted. All told, we probably spent an hour in the store. We tried multiple mattresses and we were never pushed towards anything, which was really refreshing! We found a mattress that we really liked and even ended up with one of the frames that elevates the head. Jordan asked me about one while were looking at the different mattresses, and I told him that I wasn't interested in one because it would be like a hospital bed. After we found a mattress we really liked, Jordan asked me if I had ever been on a bed that could elevate the head or feet. I admitted that I hadn't and he asked me if I wanted to see what it felt like. I thought what the heck, we're here anyway, so we tried it out. I wasn't crazy about elevating my legs, but I really liked being able to elevate my head. I had no idea I'd like it, and actually thought I'd hate it, but ended up buying it. All in all, a fantastic experience with an incredibly knowledgeable and personable salesperson. Next time one of the beds in the house needs a new mattress, I'm going back to see Jordan.