It's unfortunate that healthcare has lost the "care". I was a patient at this office for 2 years and would never recommend this specific PPCP location to anyone. It took months to get insurance approvals submitted. I finally contacted my insurance company and took care of the request myself. When the renewal request rolled around the following year Lisa was anything but helpful. I was told on more than one occasion that my weight loss journey was not a priority to her or the office and that she was too busy to address my concerns in a timely manner. I've since switched primary care physicians and hope you do too if you're still a patient here. read more

After some additional conversations with staff and gaining a better understanding, on my part and on their part - in responding to the issues I have to adjust this review. My confidence is renewed and at least much more comfortable and fully confident in the medical care being provided. read more

If you are looking for a prescription for insulin or a statin this is the place to go. Otherwise if you want to stay well or are actually ill, find somewhere else. The local witch doctor would be better. read more

Communication not here! The lack of communication is unhealthy. Where in this practice does the patient belong? I became lost in the mess of missed communications somewhere out in space is my guess. The web site is under construction my request for an activation code for my chart never did show up in my inbox and my blood work had been on someones back burner for three days. I get it though, their so busy they cannot be client focused anymore however why should the patient suffer. I've made the choice to go to another practice but why do I feel like I had no choice is ringing through my head. Oh, that's what I went to the doctor for the noise in my ears. With all the calls I had to make to get my results and we still had not addressed that problem where is the doctors findings? My guess is I would still have to drag that information out of someone. Seek help somewhere else.. read more

Outrageous! I went to Preferred Urgent Care to take a free Covid test for travelling to Europe in January. I just returned and found a few letters from this Clinic in my mail. I tried to call them in March from overseas but no one returned my call. For a PCR Covid Test that should be free to me, taken in the parking area after collection of my personal information (no entry into the clinic!) they have charged my insurance company US$511.50 ! There was no request/mentioning of any cost, Co-pay or other, at the test site. It is OUTRAGEOUS to charge the insurance $511.50 for a simple test. I did not request anything else in addition, did not have any symptoms of illness or concerns. HOW can you defend such a charge? Now I have just returned to the US and received a FINAL NOTICE in the mail 2 May, dated 23 April. This Smells like FRAUD CHARGES! During my visit in the Parking area (totally ~10 min with check-in and test) I was not informed about ANY charges. The bill I have received is for US$25... What For??? What upset me the most is the charge my Insurance has been presented with....for a Covid Test. If there were a Co-Pay for the test I should have been informed directly and given the choice if I wanted to pay for the testing or choose another testing location-No information about ANY cost. Hiding charges, not returning voicemail calls and then sending FINAL NOTICE is Not OK. I called and talked to a woman at the billing department. Very unpleasant. Then I called my insurance and found out that they had done incorrect Coding and billing modifiers, costshare modifier...kind of billing upon billing. My Insurance kindly took over to deal with them from there on. BE AWARE! read more

Today, 02/16/18 the phones were down at the office. After numerous attempts to contact them we got in the car and drove to office. It was either they are closed and go to E.R. or see what happens. My wife was not doing well , I walked in at 11.00 am and the receptionist Mary Jo explained about the phones, she then said to get my wife and bring her in to be seen . Within 3 mins my wife was back in the exam room with the nurse practitoner Jillian. After treatment and diagnoses Jillian call 3 times from her personal phone to make sure she was ok. Influenza type A is brutal and the care by these people was exceptional. Two words I learned in the military to describe this effort iis Bravo Zulu...... read more

Preferred Primary is interested in one thing: Money. Doctors are walled off by a staff of nurses and assistants who will never call a Doctor up to speak with you personally. Doctors park their vehicles upstairs and enter the building through the 2nd level, avoiding contact with patients. I have never seen a doctor in the waiting room or at the door inviting the patient in. They are above offering coffee to their clients. I once objected to having to make a 2nd appointment to hear the results of a test. I had Doctor Bovolino call me and rudely state "we don't have time to call patients." before answering my question begrudgingly. I was seen by an Rn once, and though I do not question her ability, I do question why Preferred Primary charged me as if I saw a doctor. If you like being over tested, If you like being treated like cattle, Preferred Primary on Green Tree Road is the place for you. read more