Premera's customer service has been consistently disappointing. Communication is poor, and there is…read morea clear lack of follow-up when issues arise. Working with their affiliated pharmacy, Credo, only adds to the frustration--prescriptions are not handled reliably, and there is little accountability when problems occur. For the cost of this coverage, the level of service is unacceptable. Delays, confusion, and unresolved requests seem to be the norm rather than the exception. It feels like the burden is always on the customer to chase answers and fixes. Overall, this has been a high-cost, low-service experience. I would strongly recommend others carefully consider alternatives before choosing this provider.

Would rate it a zero if I could. Unhelpful and poor customer service when you call director line…read morefor appeals. Would not recommend.

We have been working with Daniel since June 2012 for our business and personal insurances. We have…read morebusiness laibility, personal auto and home insurances through him. Other than insurances he has put us in contact with multiple contacts (financial advisor, accountant, health insurance agents) all of whom have been great asset for business as well as person side if things. We also recommended him to family who was denied insurance by everyone else for property with repeated water damage. Daniel was able to get them good insurance !! Prices are awesome. Prices and benifits are comparable to or better than what you will get from major companies doing it yourself and benifits. Daniel is the best ! He is very good at what he does and is not a typical insurance agent with sales pitch attached. He is always approachable and comes highly recommended by us !

I have been with Farmers insurance (3 yrs), State Farm (3 yrs), and Geico (6 yrs)…read more Through out I have had quotes from various providers and no nobody ever beat Geico for us untill 'Danil' got us quote from a large nation wide company. Not only did I get a great deal on my insurance, Danil is such a pleasure to work with. Unlike other insurance agents I have worked with in the past he is very courteous, knowledgeable and very very reachable. We have consolidated our home and auto policies with home and cant be happier. Also, he helped us with a great condo policy after my previous insurance (State Farm) did not renew our policy after a water damage claim. Highly recommended.

Today I have got a mail saying, that I MUST fill out their questionnaire. Otherwise, they REFUSE to…read moreaccept any claims! I have a valid insurance, all my claims are reasonable and lawful. They should know that: - they provide mails to their clients in extremely rude tone - it unlawful for them to refuse to accept claim just because I did not fill out questionnaire! Update: After that review, Premera representative contacted me. I provided to him all details and sent letter again. 2 times after that Premera again sent me questionnaire! The thread that they refuse to make insurance payments to clinic. These guys behavior is annoying, non-ethical, illegal. On 12/20/2017, during phone call Premera representative confirmed, that the company will pay nothing of medical expenses. Despite on that all medical expenses are covered by the Premera policy. Representative asked me to file all 3 questionnaires they sent to me earlier. After that, she said I must send them to their fax. But even after that, they refuse to pay anything to hospital. That is a bad, bad insurance company. I do not recommend it to anyone. If you would like to just get rid of your money by paying premiums - try Premera! But if you would be injured, they can refuse all claims!

Once again, I am having to deal with Premera Blue Cross - Medicare Advantage Plans. I changed from…read moreRegence last year and I can not wait until January to go back to Regence. Premera Blue Cross Medicare Advantage programs are the pits. I pay more out of pocket now than I did under Regence. I have been trying to submit a vision claim form. I found an on-line form to complete, but it did not have a mailing address. So I called Premera Med-Advantage and found out it is the wrong form. The https, address the customer service agent gave me would not even work. The on-line form is wrong, so the correct form is being mailed to me. I keep thinking how difficult this would be for some older people, who do not understand on-line forms. I wonder how many would just give up and not submit any forms to receive their money back. I paid for my new glasses and half of the cost should come back to me. Now I must wait until I receive the correct form. It may take a week or three weeks the customer service agent could not tell me. Never take Premera Blue Cross Medicare Advantage Plans, they are not worth the work it takes to get payment .

If you have a passion for 19th century Russian literature, Lifewise can help you dig in. If you…read morehave a plan and haven't changed in a long time your experience might be fine. If you change plans or are a new customer- beware. I've had Lifewise as my private pay insurance coverage for more than 15 years, this on a private pay plan I'd grandfathered into before the Washington Health Exchange existed. I had always been happy with their coverage and service, though I'd had very little reason to speak with anyone for quite some time. For 2020 I investigated and learned that the plan I had grandfathered into cost $500 a month more than their top of the line gold plan. So I used the Washington Health Exchange to switch to their gold plan. I thought I might save even more with some tax credits. I have never had a more difficult customer service experience. I have been trying to: -validate that the change was made -that my new registration was complete -learn my new member number -pay my bill -validate that they had gotten my payment and that I really do have health insurance Those were four calls, two of which took more than 3 hours of sitting on hold. Today I have received my member cards and received an email saying it's time to set up my account. I thought I'd done that but I also want to select my primary care physician on their website. So I followed the instructions on the email they sent me and find that I can't get in. The site won't let me do what I'm told to or that I want to. So here I sit 48 minutes so far listening to quiet music and being told periodically, 'your call is important to us and will be answered by the next available agent.' I'm guessing they only have one agent? On the plus side, I've read about 30 pages of the Brothers Karamazov while waiting here. I'm grateful that Lifewise is enabling me to get into some literature that I've meant to reread for decades. I've got 800 more pages to go, so I can pretend that I'm patient here. Bring a book or queue up a movie when you decide to dial these folks.

RUN and RUN FAST - stay away from Lifewise. Denied a cancer drug telling me it's not FDA approved…read morewhen FDA approved the drug in 2011. STAY far away from Lifewise Health Insurance - RUN - do not stop at go, do not collect $200 - RUN away and RUN now! AVOID this company.

Beware!!! This insurance broker is horrendous. They manage a commercial account for company whos…read morevehicle that hit my parked car, doing extensive damage. I left several messages for the agent after the accident, when I did not hear back from her after 2-hours I called one of the partners listed on the website, Dan Rucker, he was extremely rude, condescending and misogynistic. He questioned if the accident even happened as I had explained (like I have time to call companies and make false claims). He offered no assistance in terms of providing a solution for a rental car or helping me get my vehicle towed to a body shop. He said that was my responsibility to cover, even though it was his policyholder that hit my car. He said he would need to "validate" my claim with the company, even though the company stated that they had already spoken to PLC. I missed a return call from Dan, but he left a message where he stated they would file the claim, that day, with Liberty Mutual. I called him back to get more details on next steps and was put straight to voicemail. He is yet to call me back and neither has Dawn, the assigned agent that I left 2 messages for earlier in the day. As of this post, it has been over 24 hours and I have yet to hear back. Since I did not hear back from PLC by the end of the business day, I called the Liberty Mutual Commercial Division myself, so I could get an update. When I spoke with the claims department, they stated that a claim had not been filed, as I was told it would be by Dan. Insurance is one of those industries where you expect responsiveness and empathy. My interactions with PLC thus far have been completely opposite.

Very excited to have an insurance agency that actually cares and has wonderful customer service!…read moreMuch better than any of their competitors.

I have been with Josh at Start Farm for many years. He is always quick to return messages, answer…read morequestions, find the best value and coverage for our needs. He has excellent customer service, very friendly and I can't imagine doing business with anyone else. I refer all my friends and family to him. Thanks for all you do Josh!

We love our State Farm agency! Josh and his team make sure that all of our insurance needs are…read morecovered. With his insurance agency, you will have an excellent insurance agent to help you with your personal, business and banking needs. You may believe that you would have to pay a premium for great service, however, that is not true because their rates are so competitive. There is no reason to go anywhere else. There are big decisions that you make in your life that will impact your future. This will be the best decision you and your family would ever make. Ask Josh Culotti to be your new insurance agent today!

I loved Ross he always took the best care of my manufactured home. He helped my friend with her…read moremoble home insurance as well. Unfortunately, Ross died of cancer in Oct 2023. I will miss him. I no longer have my manufactured home but my friend still ownes her moble home. She has foremost insurance and they are a great company for manufactured and moble home insurance. She now has to find a nrw broker.

From the owner: For over 30 years I have specialized in Home owners insurance, specifically manufactured and mobile…read morehomes, as well as Life insurance. I am an independent agent and pride myself on prompt and personal service.

Mr. Vasquez has provided my family's insurance needs for twenty plus years. There has never been…read moreone negative issue with insurance he has recommended. I'm very satisfied with my home, auto, RV and umbrella policy's. Mr. Vasquez will listen to your insurance requirements, explain his professional opinion on how best to meet your needs and shop the market for the best value. I have recommended him to family and friends with all positive feed back. Douglas L.

From the owner: With a combined experience of 55 years and long-established relationships with our many, quality…read morecarriers, we are prepared handle any insurance situation. As an independent insurance agency, Golden Insurance represents a number of different insurance companies, and can compare coverage and prices to find the best possible value for your individual circumstances. Whatever your insurance needs, Golden agents can help you find a plan that fits into your budget! We are dedicated, NO-FEE brokers and a local insurance agency that will help you shop for your entire insurance needs. Our mission is to help you find excellent rates and quality companies, making your shopping experience fast, easy, and free! We are fluent in English and Spanish! One benefit of Golden Insurance is that we can explain the entire policy coverage and claim process and can answer billing questions in Spanish. Give us a try! Nuestra agencia está preparada para asistirlo completamente en español. Llamenos ahoy para revisar su poliza, y como siempre, sin obligación. Call us today to book your appointment, visit us in our downtown Mountlake Terrace office, or visit our new Facebook page at Golden Insurance LLC.