There was a merger or acquisition, and ever since, it's been a nightmare. The communication that…read morethe address changed was not obvious especially since it was in the same street. Because I do not rely on gps to go places I already know how to navigate, I went o the wrong location. Then it was pointed out that the reminder had the correct address on it. Which I wouldn't be able to tell was a change since it was in the same street. Then I saw a different doctor than I normally see and she was terribly unfriendly. Then I was penalized for not filling out the form correctly to do shots at home. I've been having my paramedic husband give me the shots for close to 10 years at home. They changed the way things were done and because I didn't fill out the form the way they wanted, they said I have to come in for 10 straight weeks during 8:30-5 for my shot before I can do them at home. I was told my record was "all over the place" Though in the past I was not required to keep a record of the shots on their form. I could track it my way on my phone. Communication on changes had been terrible and no one had been friendly or helpful. I am too busy to come to a doc for 10 weeks as I have my own work and three small kids, which is why I've been doing them at home with my paramedic husband who saves lives every hour of every day. Don't change things without communicating it effectively and then blame me for doing it wrong.

Fantastic experience, can't recommend highly enough from my allergy test last week. The woman at…read morethe front desk was kind and helpful. The nurse that worked with me before visiting with the allergist was very sweet and very helpful. Dr. Phil Rancitelli was extremely kind, professional, and took care to explain my allergies and treatment. I've never left a medical office feeling like I was truly cared about so much before. I was tested for allergies and felt a little nauseous, and the nurse was so sweet in helping me lay down and getting me water. Phil was very sympathetic and extremely professional. Every person I came into contact with was friendly and professional. Cant say enough good things.

She didn't even listen to me or hear me out on what my concerns were. Very dismissive. horrible…read morehorrible horrible experience. I called into the nurses emergency hotline with his being the holiday weekend. i had a laparoscopy about a month ago and since, I have had two menstrual cycles. The first one that started two days after surgery and lasted two days and then i believe that i started my cycle about 3 days ago now. But the flow is very heavy and very large clots are passing through and when i called in to speak to someone about it, initially tried to say it was from surgery but then I grabbed her attention for all of two seconds and told her surgery was a month ago and she said "well, if that's the case then it can't be from surgery" and told me she doesn't know what it could be. She didn't give me any advise on how to relieve the pain that I was feeling or anything. She then asked "if it happened 3 days ago, what took you so long to call?" I said "well because it's a holiday weekend and I figured you all weren't opened" and she stated "well, you're right. We weren't." She then stated "well it's not that serious since you're not bleeding. Just call your doctor when the office opens." I then grabbed her attention again for all of 0.25 seconds and told her that I am in fact still bleeding and she said well she doesn't know and to call my doctor for during office hours tomorrow. I feel like I was prejudged and dismissed because in the medical field, black women don't feel any pain in their eyes.

I began seeing Dr. Goist when I became pregnant with my first child. She was an excellent doctor. I…read moresaw her for all of my check ups and she delivered the baby. I continued to see her for the following year for regular check ups. I highly recommend Dr. Goist. I found her to be very thorough and patient. Her nurses were always very friendly and helpful. While I was pregnant there were several times when I called the doctor on call and the nurse line for advice regarding OTC medications or symptoms I was having. I found them to be very helpful as well.

Unaccommodating, completely unhelpful. 48hr cancellation policy is a joke. I had been looking…read moreforward to my appointment for almost 2 months, then an emergency came up, and I have no vehicle, so I called more than 24hrs before my scheduled appointment (promptly after becoming aware of my current situation) to cry for a reschedule, and the very 'manner-of-factly' secretary just kept preppily explaining, "well that's our policy and you were aware of it, bc it is in your paperwork, so we'll be billing you $50 if you decide to cancel/reschedule at this point." I looked at my forms, and it does specify that you must make changes prior to 48hr window, but NOWHERE does it state that you will be billed for $50! No where! I can't believe how unhelpful this office staff is. I don't miss appointments that I schedule, and I am very punctual! I own a business and work full time, and make my appointments. This was an extenuating circumstance, and I was nicely asking for help. Now I am completely uncomfortable with even going (which I'll have to Uber there or find a ride-as a 32yr old grown woman), and have never felt so triggered or violated by having to go through with an appointment at an office that clearly doesn't value it's patient more than the almighty dollar bill. Dentistry in Ohio is hard to find quality care from. I NEVER had such an issue back in California, and I am no snowflake. But to have to go through with this appointment now and not want to be out $50 (bc let's face it, who can afford that), it's such a violation, and it makes me feel sick to my stomach. Shame on you Maxtown Family Dental. You clearly have no concern over patient care.

We had the worst experience with Michelle from the office. Dr.Ulm has been nothing but nice and…read morefriendly to us and my son liked him. We had been at this practice for around 4-5 years I believe. My husband had a bad experience with her and her attitude in the very beginning and he changed to another practice. My 4 year old son and I had cleanings last month. Our dental insurance had changed. I didn't realize that they didn't have the new info. (Shouldn't they ask when you arrive anyway? Michelle told me "No".) When they called after the appointment, I gave them the info that I had for the new cards (the same info my husband gave to his dentist and everything was fine with them). Then maybe 2-3 weeks after our appointments Michelle called me with the worst attitude, absolutely zero customer service. I was completely taken aback that someone would call one of their customers and treat them like this!! I decided that we were changing dentists and then actually received a note in the mail asking us to leave them. Talk about shocked!! I have no idea what Michelle told the dentist- but never in my dreams would I have ever expected to be called and spoken to as this woman did me. I wanted to give her a little grace and think maybe she was just having a really bad day... but after this letter I decided to write my honest review about how we were treated at this practice... for having a change of insurance due to a job change.

For the first time in a long time (maybe ever) I feel like I made an informed health insurance…read moredecision. Thanks to Don I feel like I have the coverage that I need and reassurance that if something happens to my heath, I am actually covered. He took the time to listen to me and then explained the options that best fit. He offered me suggestions and I felt guided but not pushed. I couldn't have asked for better service throughout any part of this process. Not to mention... I called Don for help two days before the market place enrollment period ended and during the holidays. He returned my call promptly, scheduled me an appointment, traveled to my home in the evening, and enrolled me in a policy all before my deadline. He was great!

I had been a patient with Ohio Gastro Group and moved out of state to Colorado. What should have…read morebeen a simple referral process turned into an incredibly frustrating experience. Initially, I was told they could not provide a referral because I had not been seen within the past year. After I left a review expressing my concerns, they changed their position and said they would send a referral--but only for an office visit, not for the colonoscopy that had been recommended. The inconsistency is what makes this so frustrating. Ohio Gastro Group stated they could not refer me for a colonoscopy because I had not been seen recently enough, yet they were more than willing to schedule that same colonoscopy at their own facility without requiring an office visit first. If I am medically appropriate for the procedure in Ohio, why am I suddenly not appropriate for a referral to have the exact same procedure performed near my new home? My grandfather died from colon cancer, so timely screening is important to me. By refusing to provide a proper referral, I am now facing a 3-6 month wait to establish care with a new gastroenterologist in Colorado before I can even schedule the procedure. Meanwhile, I could have had the colonoscopy completed within days if I traveled back to Ohio and paid their office. After I posted multiple negative reviews, the office appeared to try to make things right by saying they would send a referral for a colonoscopy. Unfortunately, that is not what happened. Instead of sending an actual referral, they simply forwarded the report from my previous colonoscopy. My new provider could not use those records as a referral, leaving me right back where I started. This only added more delays and frustration to an already unnecessarily difficult process. The entire experience gave the impression of a disorganized and uncoordinated office. Poor communication, inconsistent policies, and sending the wrong documentation instead of the requested referral created additional work for both me and my new healthcare providers. I expected much better continuity of care from a medical practice when relocating out of state, especially for a procedure they themselves recommended.

Overall very pleased although be prepared that if you have a small colon, they may not be able to…read moredo a full colonoscopy because they don't have a pediatric scope. So great. I'm going to have to go through that prep again. I had movi prep and if you chill it and hold your breath it is tolerable. But bring your charger into the bathroom because you will be there for a couple of hours. I liked all the reminders I got. You slightly modify your diet the week before and then the day before you are on a liquid diet, broth, apple juice and banana popsicles. Then the day of your procedure you drink more of that prep. It's doable. I held my breath. The facility itself is staffed with friendly, competent people. But not having a smaller scope is a bummer especially since the hospital they want to send me to may drop my insurance after the first of the year. And who wants to do another prep anyway. Actually 2 more preps on top of the one I had, if the colonography shows something. Why can't these things be coordinated!

My doctor was great! Office staff not so much. They were nice enough- bare minimum efforts. I had…read morebeen told on two occasions they had plenty samples of two different things and both times when I called to pick up more (my insurance takes forever) low and behold, they were out of samples. Always posed with the question "What do you recommend I do?" And their response was always keep calling to check if they got more in. My last straw was midway through a trial of a medication (one of the ones which they didn't have enough samples of- so round two of attempting this medicine now) I call to schedule my follow up and "We're not contracted with your insurance anymore". I say last straw because for the right medical staff I would pay the out of network fees. So if you have medical conditions or insurance that requires hoops to be jumped through, I highly recommend going elsewhere.

Full transparency - the reason this rating is as high as it is, is because Dr. Murnane and Dr…read more Thompson are both incredible doctors. They genuinely listen when you tell them something is wrong or explain what is going on. I had both of my children with this practice. The front desk staff is always friendly and quick to return calls. Unfortunately, as with most medical practices - the practice can't be defined just by the doctors. When it comes to obstetrics for prenatal care and delivery, it's a fairly great experience. The gynecological and post delivery experiences are not as smooth. There has been more than one occasion where it comes across when trying to tell them something is wrong, they don't listen unless you push. Personally, my reproductive health is not something I'm willing to take a chance on with staff not listening. Overall though, the majority of the staff is very friendly, it's a clean place, and great for OB care - my drop in rating comes down to lack of the same attention or concern for detail on the gynecology side.

Threatened to send me to collections in 2023 over a $10 copay from 2019. I never received a bill…read more When I requested an invoice, it showed an address that doesn't exist. They also only sent half of my services to my insurance, costing me extra money out of pocket.

The staff is friendly-I've been to a few eye doctors in my lifetime, and this has been my favorite…read moreplace to go in Columbus - originally, I found it incredibly convenient since it has two locations - downtown and in Polaris, so it was convenient as I worked in one area, and lived close to the other. Now, I visit one, since work and home have collided. A pleasant happenstance!

I was referred to this doctor via my functional medicine doctor. If I could give this review Zero…read morestars I would. The website states that they are taking new patients. It states on the website that before you can book an appointment you must: 1. Make an online patient portal account 2. gather all of your bloodwork etc. 3. fill out all of the new patient paperwork and questionnaires. 4. make a list of your supplements /medication I did all of this and left 4 messages over an 8 day period. No return call. The link on the website does not let you actually request an appointment. The office does not have a listed email. Someone finally answers the phone to rudely tell me they are no longer taking new patients. What a total waste of my time. She said I could call back in January of 2025 and see if they can take new patients then. But she certainly can't book me for January. What! I told her they have wasted my time filling out all of this paperwork, gathering my data, and I now have an account on their online patient portal. The front desk person was pretty dismissive. At the very least they need to update their website to not waste any else's time. since I can't send an email, and they don't seem to care - I am leaving my review right here.

I have been a patient of Dr. Kurpita's since before the pandemic. I have had in-office blood…read moredraws, seen the nurse practitioner and have had contact with MA's, billing, scheduling staff over the years - they all have been and continue to be nothing short of amazing. I called to reschedule an already scheduled appointment because I had tested positive for COVID - and just by the sound of my voice, the staff member (Mila) made sure I saw someone right away because of how concerned she was just by how I sounded over the phone! I had a televisit with the nurse practitioner within maybe 20 minutes of that initial call. They are on top of things for sure and I couldn't be more happy with any of the team or care that I get from this practice. This is an integrative medicine practice - so that means they are not a pill pusher, let's just cover symptoms with a Band-Aid type of care. They treat the whole person and, yes, that is with vitamins, supplements and, if/when needed, medical prescriptions. If you just want a pill to mask your ailments, stick with western medicine and trust your insurance company to decide what care is needed. I'm glad to be with a practice that doesn't go for a pill as the first line of treatment. Am I disappointed that they don't accept my insurance carrier any longer, of course - but insurance companies are a pain (and if you've worked for one, like I have) you know that many claims get denied for care that is needed or you have to jump so many hoops in order to "prove" you need certain treatments. I'd rather trust my doctor and her team and gladly self pay to ensure I get the right treatment when and how I need it. You can always use an HSA or just budget for appointments. There are times when I call the office and I go to voicemail, but I've always gotten a return call so it's a small price to pay to know I'll be properly taken care of. We are still in a pandemic and healthcare workers are overwhelmed right now in all settings. A little patience and understanding during these trying times goes a long way. I will also add that a few years ago is when my husband and I switched to this practice and he was having a few issues with leg pains and could barely walk in the evenings after working all day. Our niece, who was going to specialist after specialist, had a lot of the same issues and was already using a walker at 15. After reviewing his bloodwork, Dr. Kurpita was able to hone in on the issue, which ended up being genetic. Now my husband has fully recovered and is very active again and even cycles and mountain bikes again. We shared what we learned and my niece got tested and had the same gene - well, she had a full recovery following the same treatment! No more walker for her!! So nobody will ever be able to tell me that having the right vitamins or supplements doesn't work or is ineffective treatment, especially after seeing the changes in my husband and niece - you have to allow them enough time to work. I highly recommend this practice.