two bathrooms renovation one was with walk in tub that took them a week to finish after we told them how 2to do it the main bath was started they tore out the walls and found out they had the wrong floor we were told it would take eight weeks for a new floor its been eleven weeks now and we have not heard back we have been trying to talk to someone and never get a call back when we told them we were going to cancel they told us they would fine us going to get a lawyer involved read more

They took my small shower out and added a new one. They placed the seal strips for the shower in the sun and they warped. It looks as though the seals strips have been cut too short and of course warped. It was leaking from underneath the shower door and behind the door. It's bad that you have to put towel down in the floor to catch water from a new shower. I have called them the last three weeks for them to order both seal strips, but I seem to be getting the run around. This is a company that is supposed stand behind the excellence of it offering. I see no excellence. I will not be recommending them to anyone. read more

My wife and I had a leak from our shower drain. Augustine came out gave us a great price. They got the job right away. What incredible job as you can tell from the photos attached. read more

Premier Home Pros - This the before - General Contractors Near Me - North Canton, Ohio

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Your people are very good your guys do amazing job we appreciate the exelente work thanks

Am pleased with results. Always responded to phone calls and inquiries. Thanks.................

This is the best option when it comes to remodeling your bathroom. If your looking for a good value this is the best option

Horrible customer service and very unprofessional once they get your money forget about it they will not complete your job. All I need is for my bathroom is to have a faucet installed to my tub for medial reasons I need to take baths, I have been getting the runaround for over a week from the beginning from the sales person texting my phone at 12:30 AM With personal problems, I should've canceled my contract then to the next employee telling me about staff members at the doctor with their wife. I could care less that has nothing to do with my bathroom. I need to use my tub that I paid for I have been given three different dates to come out and finish my bathroom. My husband even missed work no one showed just keep giving new dates to come out I'm going to the business bureau and follow a complaint and contact my credit card TODAY IF MY BATHROOM IS NOT COMPETED TODAY I've been waiting for a manager to call me back for four days NO CALL BACK SO TODAY IM TAKING ACTION I intend to get my bathroom completed or I will get some of my money back and have someone else completed IT for me and that's a promise. AND I HAVE EVERY TEXT MESSAGE AND EMAIL TO BACK EVERTHING I AM SAYING WISH I COULD GIVE ZERO STARS note: this happen in Fords, NJ read more

I used premier home pros to install a walk-in shower in my house and I was extremely pleased with the installer. Eric, he worked on my home as if it was his own. He took very good care of everything and he was very conscientious about what he did. I think that premier home pros should probably make sure they keep Eric because he is a great representative to their company read more

I am impressed by their products and Mike our representative answered all of our questions. They have beautiful stone work and quality products read more

My husband & I have been researching a tub to shower conversion for almost 2 years. We went with American made & family owned business premier-homepros.com. We talked to a number of companies. The estimates were extreme for the poor quality of materials. We were frustrated not knowing who to trust or being upsold or steered away from our vision of our bathroom. Our hard work paid off when we were connected to Alison Hawks and Eric with Premier Home Pros. Alison is their Sr. Design Consultant and Mktg. Mgr. Eric was meticulous at the prep work & measurements needed for our estimate from Alison. We had someone who listened, got to know us, followed what we wanted, met our timetable & most importantly... understood and met our budget. Alison & I clicked right away. She showed me samples of everything with suggestions for the style I was going for. They did not waste our time, the process moved along swiftly, professionally, never pressured. They will be there for you during the process with the whole team. read more

New Shower Install. I had many issues with this company. They were very late on the first day (and they did not call me to let me know-I had to call them), the wrong glass sizes were ordered and I was without a shower for two weeks, marks are on the glass door when right one did come (I was told they are working on it with the glass company), the glass door was put on crooked, promises were not kept like water marks repaired from previous shower, and now being ghosted, to name a few. It looks nice, but for the price and issues, I would have expected better. The install started in February, it's now May, and the issues have still not been rectified. read more

The quality of the materials that they use for the shower are good. I would give these guys a higher review, except for the fact that their customer service is terrible once you hand over the check. We have a few issues with the shower door from our remodel of the shower. I have not been able to get anyone to return our calls to schedule someone to come out and fix it. What good is an unlimited warranty if they don't honor it and ignore request to get it rectified. It seems like they value a customer up until the job is done and then they don't follow up on being attentive to reported issues or concerns. Our shower door makes an awful cracking sound when you shut it and we are afraid to use the shower out of fear that the glass will break. Maybe if they follow up and fix our issue I will bump my review up, but for now I am very upset with their lack of attentiveness to customer complaints. read more

I googled bathroom remodel near me (N. Canton, OH) location and spoke to Augustine (A.J.) I was 'lucky' enough he had someone (Dillon) available to come within an hour for a quote. What started as a pleasant interaction turned into a high pressure sales pitch resulting in me demanding he leave our home. I wish I had read the Yelp reviews first. It was honestly the most unprofessional, awkward and uncomfortable consult I've EVER been part of. Please beware of this company and their sales tactics. read more

We wanted a tub to shower conversion. The sales manager Louie Laqatra took measurements and promised seamless walls in the shower. He also volunteered that since he was also the owner any issues if they arose could be taken care of directly by him. Trusting him we signed the contract. That was a huge mistake. We found out later he lied to us. He was not the owner. After 3 weeks of signing the contract the installers came. They couldn't install the large wall as one seamless sheet so they cut the sheet perpendicularly in the middle stuck them together with a visible gap showing between the two pieces. We refused to accept this as it was not as per our agreement. They wanted to cover the gap with a bandage over it.These so called professionals then suggested that to install the full wall as one sheet they will have to make a hole in the ceiling. At the same time they would not be responsible for the ceiling. Poor customer service. Louie Laqatra took the measurements assuring seamless walls. So called professional installers broke the tub and started the install without measuring and checking if it could be done as agreed upon. Since we were paying 14k for the project we thought we will spend a little more and get it fixed ourselves. A three foot hole was made in the ceiling and still these so called professionals could not put the whole sheet in one piece. They then told us it could not be done. When we told Louie that since they cannot do our project as per the specifications agreed upon to return our advance of $4200 and cancel the contract. Louie Laqatra told us that was not an option and threatened to put a lean on our house. We also then found out that this lying Louie Laqatra was putting positive review about Premier Home Pros on Google reviews to falsely improve the ratings of his company. What a bunch of frauds. Anyways having no choice we agreed to have them finish the job by making a horizontal cut above the shower line and putting them together. They agreed to give us a small discount for this. Now a new game started. This so called professional company could not procure a glass shower door to finish the bathroom. We had to make a zillion calls and the installation manager would keep promising but nothing would happen. He would falsely tell us he had all the necessary equipment and was sending the crew out. They would show up without the door finish the wall and leave. It took over 55 days for this company to complete the bathroom. The hole in the ceiling which was also supposed to have been fixed by them was so shoddily done that we will again have to spend money to have it fixed by a proper professional. By now we were so mentally exhausted by the lying ways of every individual that we dealt with in this company that we prayed and thanked God for bringing an end to our ordeal. They do a very poor job, are totally unprofessional and not to be trusted. Beware of this company. read more

Breach of contract. Refused to refund deposit. Installed wrong shower base and said due to glass doors were already ordered but that wasn't true. Wrong vanities. Shower door leaks. Replaced door seal 3 or 4x and still leaks. Vanity leaks. Repair or replaced parts 3x and still leaks. Vanity lighting was supposed to be repositioned and was told not in contract so had to pay $300 more and lights were not even centered over cabinets! Med cabinets not installed flush to wall, readjustments had to be made. Air in water lines. Was told this would be taken car of by one of the managers and it was not and still air in the lines. The flooring was supposed to be done, only have the flooring was done due to lack of materials. Had to wait for that to be finished. Their salesman told us Premier will do the drywall repairs and paint and then managers says it's not in the contract. Salesperson did not put everything in contract. He actually had 3 contracts, all 3 were different!! Horrible! The very first crew that came put to work on the demo came and backed out of doing the work and said they were underpaid! So they left! Requested a refund and was told no its too late! So here we are 5months later and still leaks! And our water bills has been higher too! We requested from the Manager Joel for another worker to come and correct the leaks and problems and he did agree and then few days later he said no, he said he cannot send 2 workers out to fix a filter! We have went thru 3 filters for the shower because the shower drips. The drips for the shower did stop after the 3rd attempt but the drips did comeback! Again there goes my water bill. I do not recommend them at all. So yes they breached the contract many times..we should have gotten our deposit back. I also get a message stating if we hire someone else to fix the problems, this would terminate the lifetime warranty! Think about that! As much as they have done wrong and keep sending bad or the wrong parts and keep sending the same installer that can't fix the leaks, why shouldn't we be allowed to hire someone else? Premier can't fix the problems so what good is lifetime warranty!! read more