I had my alternator go out on Toyota camary... I'm fairly new to the Springs so panic stricken I…read morecontacted Jiffy lube who recommended Infantry Auto Repair. I didn't leave a msg but someone called me back and treated me like family. Those guys know about cars but more than that have amazing customer service skills that is rare to find in an auto body shop.... bring your vehicles here you won't be disappointed! One happy customer... Adona

I had brought my husband truck in to get worked on and the guys there are amazing! Helped me find…read morethe issue and very helpful and nice . Will definitely recommend going here to get your vehicle checked out!

I came here on recommendation from my mechanic. They gave me a verbal quote that was about half the…read moreamount quoted by another shop. They got me in sooner than the other shop could. They finished the job in one day, as they said they would. And, so far, everything is working great. I would definitely use them again, I just hope I don't have to.

Sam was very helpful and followed through in a timely way. I will definitely go back as needed.read more

Good mechanics. Will lend you a car if the repairs take longer. All my friends go there, and I know…read morewhy.

Ed spent close to an hour reviewing my vehicle history and I appreciated it--he really "geeked out"…read moreon the details in a good way. He comes across as one of the last real mechanics--knowledgeable, thorough, and someone I would have trusted to work on my vehicle. His daughter later called to schedule. She said she was a mechanic. I mentioned Ed had spent a long time with me (as a compliment) and asked a follow-up question about how they'd clear out the engine, noting I had a budget. She said she didn't have enough information, which is fine, but the tone felt closed off. I said, "It doesn't seem like you want to engage in the conversation, and that's okay." She called that rude, I repeated it, and she hung up. I went in person to clear things up because I respected Ed's time. Instead, I was told I had insulted his knowledge--which is completely untrue--and was asked to leave, even after apologizing if anything came across wrong. I respect that Ed let her handle it, but the situation was misrepresented and handled poorly. Unfortunate, because my impression of him was very positive. I did walk away with enough information to pursue next steps, and Elite Auto appears equally equipped, so the time wasn't a complete loss. Based on my experience, I'd keep interactions with her limited to scheduling and work directly with Ed for anything beyond that.

My transmission recently broke down and I was send over to this place by Big-O-Tires, who changed a…read moretire on my car. They called me about the issue with my transmission/cost etc. so I went ahead and had it done. It helped a lot that one of the managers there was specialized in Fords and had worked for Ford for years. He gave me a lot of good information. Everything was done well and very timely. If you have a transmission issue, go to this place, their work is also on warranty.

I brought my old 1965 Ford Fairlane 500 to them several years back, to have passing gear fixed on…read morethe carburetor/transmission. They did great work! 2 days ago, I brought some parts I had for another project on a car I am working on. Ben was extremely helpful and courteous on giving me input. He didn't take advantage of my ignorance on the matter, and really helped out! I would recommend them in a heartbeat!

I've brought my vehicles here multiple times, but this last experience changed that. Before leaving…read moremy truck for a 4WD diagnostic, I specifically asked two employees at the front desk if the diagnostic fee would be waived if I chose to move forward with the repairs. They both told me yes. When I later reviewed the recommended work and tried to accept it, the diagnostic fee was still being charged. I called to clarify and was told they do not waive that fee. As I was on my way to pick up my truck, I then received a message saying they would waive it this time, but that it's not their standard practice. That completely contradicts what I was told upfront. I relied on that information when making my decision, and it turned out not to be accurate. Because of that, I chose to pick up my truck and not move forward with the work. I won't be returning or recommending this place. Still give them a 2 because they used to be honest.

My rear window on my Hummer got smashed out at the car wash and I was given directions to the old…read moreSafelite location at Main Street. Rafael stepped up when I explained I was looking for a emergency "crash wrap" to protect from the weather, he gladly taped up the rear window with plastic and didn't even charge for his time or materials. I learned he is a wonderful mechanic and look forward to future repairs with his kindness and expertise. Thank you Parkor Auto Care.

Hands down the best auto shop you could ever take your car to…read more I brought in my sons Honda Prelude, Jesse and his team really took care of us at what I thought was a great price with exceptional service. They replaced the transmission and clutch and notified us that they would stick to our agreed original estimate even though it was going to take more hours in labor to fix. In this line of work it is not very often you find honest and trustworthy professionals. I would highly recommend these guys! They were also very friendly, knowledgeable and were able to speak in terms that we all could understand. This team really does care and you see that in the work and effort they put in!

We took our truck in to have the Rear Main Seal replaced due to a minor leak. Other than that, the…read moretruck ran beautifully, and there were no other issues. Obviously, we drove the truck to the shop and almost a week later they called and said OK we're going to test drive the truck and should be good to go. Once we got there, they were saying why are you even here, nobody said the truck was done, but since you're here, let's go look at the truck. When they started it, a ton of white smoke filled up the shop and the outside of the building... the truck was making weird noises and misfiring like crazy. Ron told him that he needed to get the truck out of there and to pay him for the repair and we now have to get the truck TOWED out of there, and the truck is now our problem. This is not how they should do business! We had to pay the $1500.00 and then we had our truck towed so that the other repair shop can troubleshoot the new issue. We now have a quote of $10,614.88 to have the truck repaired. He found that the timing had jumped 4 teeth in cam gears and a lot of work is now needed. He stated that the only way this could happen is while driving it and something fails or if it was put back on incorrectly and/or rotated the engine in reverse (counter-clockwise) causing the tensioner to lose tension on the chain allowing the chain to "jump". The other way this can happen is if someone raced the heck out of the truck or drove it super hard to cause the chain to "jump". This truck is a supercharged V8 Tundra. Remember, we didn't even have the truck in our possession. It was in the shop the entire time this NEW issue occurred. The truck ran fine and drove just fine prior to having it at this shop. We should be able to leave the shop as it came in, at the very least, as the truck ran well and was able to drive it. Now we are stuck without our truck at another shop and is undrivable until fixed. We even had to pay the new shop another $666.98 to diagnose the new issue.

Five stars. Needed a mechanic, got a legend. He showed up fast on his Harley, kept everything clear…read moreand fair, no upselling on parts, just straight talk and solid work. There was a brief hiccup when his cell service dropped, but he followed up as soon as it was back and took care of everything. Car fixed, stress gone. Reliable, fair, and honestly, kind of iconic. Highly recommend.

I just have to waste more time on telling how terrible my experience was with this dude. Maybe…read morethis will help someone else make a better decision than I did for ever crossing paths with this abhorrent Bradon A hole. I had a car that needed a new alternator. I had a couple of choices. Tow it to a shop with profession mechanics or go with a moble machanic that could come to me and fix it right here. Wow! HUGE mistake for trusting this guy! He set up an appointment to be here at 1pm, he finally showed up at 6pm. I was very nice to him and asked if I could watch the fix and maybe learn something. I learned one thing as he continually disappeared to his truck to be on the phone and smoke cigarettes. I assume he was watching a U tube video on how to do the job. It was clear he had no idea what he was doing. Eventually he got so frustrated with the fix he showed his true colors. He got angry and offensive. After hours we started up the car, he used his truck to jump start the car? Why would a real machinic not have a portable tool to do that? Car started and he drove away leaving the bill. Well, a couple minutes later the car died. Called him back to access what was up because he wanted $700 hundred dollar and I am in the dark at 10 o'clock with a car that still had issues. When he arrived eventually, he was on his motorcycle with only a few tools. He tested the battery and said that was the problem. The situation got heated as I asked why would you not just simply start with the testing the battery as a first step and why not read any error codes first off as well? I obviously had plenty of time earlier to get a new one. He said that he was just hired to juar replace the part??? Awful person and extremely incompetent as a so called professional. For the love of everything that is holly, please don't even consider entering a agreement with him!!!!

TLDR Summary: Amazing, over-the-top service. Ethical, affordable, honest, thorough…read more About four years ago, I purchased a 2006 VW Beetle convertible with under 75K miles for a great price. I thought I was lucky. Today I feel like, as the song goes, if it wasn't for bad luck, I wouldn't have no luck at all. We have put thousands in repairs into this car. Two months ago, we had it completely gone over with a mechanic in Albuquerque (where we live). All codes cleared, ran well...unless it got hot and I was in stop and go traffic. Then the ghost in the machine appeared causing random stalling and surging. After discussions with a VW tech and YouTube University research, we came to understand that it was likely the vapor canister vent valve causing a vapor lock. We bought the part from VW, but waited (stupidly) to install it until I got back from a road trip to Colorado for work. Bad move. Long story short(er), I had to buy another one in Raton, on the road, having left the original at home. Next I tried to find someone to install it in Raton. No go, and - on the contrary - the mechanics in Raton tried to upsell me on some repairs I didn't need, berated me for researching and buying the part, and would not install it. I fueled up, let the car cool down for 1/2 hour, and pushed through to Colorado Springs. As I pulled in to my friend's the overheated car was stalling again. I knew I needed to get this part installed. A friend in Manitou Springs connected me to Auto Tech Plaza, having used them before and finding them efficient, reliable and affordable. They were everything she said and more. After agreeing to install my non-OEM (but accurate) part, even explaining why and how it differed from the one on my kitchen table over 400 miles away, they took my cell number and told me they would call when it was ready. Less than an hour later, I got the call. Unfortunately, it was still throwing a "check engine" light. Sean and the team neither tried to take advantage of me, nor let me go without getting to the bottom of the issue. Unfortunately, Christine (as I am now calling my car) had decided to become non-communicative - not responding to any of their three sensors. Sean came out and provided updates at every turn. It felt similar to when my kid was in the hospital for a broken arm. Ultimately, the tech made calls to his VW expert friends, and dug deeper under the hood to find some nearly melted-through communication lines (probably not the technical term). They repaired them, and were able to pull the codes, which indicated that Christine was not a fan of off-brand parts (picky jerk). They assured me she was road-worthy, and offered a check up if I was concerned on my way back to 'Burque Monday or Tuesday...and did not charge me an additional cent on top of the initial repair! Truly above and beyond. Huge gratitude. Christine drove me back up to Manitou Springs in rush hour traffic in 99 degree heat without issue. I am so much more comfortable and confident in my safety thanks to Auto Tech Plaza's Team. Good luck for once!

Pretty brutal last experience at Auto Tech Plaza on Platte. Originally found this store on Groupon…read morefor an oil change and stuck with them the last 2-3 years despite living on other end of town because the staff I consistently dealt with were always very kind, welcoming, and easy to work with even if wait times were longer. Used my extended parts warranty earlier this year to replace oil filter house without issue so when my struts started to leak I called to make an appt due to the seamless process I had just had. Noted on the phone call last week while making appt that I was going to be using the same exact extended warranty, had already called them to confirm struts were covered, and understood that not everything was guaranteed to be covered on work order. Within 5-10 minutes they texted over estimate for me to approve so they could order parts and I immediately approved. Confirmed my appt the day before and showed up the next day for my appt. Realizing I forgot the warranty paperwork in the car the second I walked in the front door, I ran back out to get it. As soon as I hand it to the front desk- it was immediate annoyance and frustration from the staff that they had no clue I was using my extended warranty for this repair and they would have wrote the estimate different had they known. Of course I'm baffled because that was exactly what I told the person that scheduled my appt over the phone and I even remember them saying my extended warranty company was easy to work with and this should be the same process as before. After asking how this lack of communication was my fault if there were no internal notes attached in their system, it just continued to go downhill from there with the specific employee throwing all my warranty paper on the ground by his feet and telling me to pick it up. From a logical point of view- the person who scheduled my appt over the phone the week prior is actually where the breakdown in communication happened because there were no internal appt notes at all about my repair which is why it was written incorrectly by the co-worker. Honestly this last (and obviously final) experience left me more confused/disappointed than mad because it truly made zero sense why they weren't believing me or realizing that as the customer what would I get out of this interaction by lying? Or at the very least from a management viewpoint , consider in the moment of customer interaction that this could very well be an internal team communication issue. Probably not something you should be taking out on the loyal customer who came into the interaction with zero issues assuming this would be an easy repair appt vs. how I felt leaving after being hassled, blamed, and gaslit with my personal property being chucked on the ground for me to pick up at this feet.