Did NOT enjoy my visit with Juan Reinoso. I've been very concerned about a couple of things and he…read morewas in such a hurry to get out and go home he basically ignored every single concern (I was the last patient of the day). I told him I had a Pap smear last year and that OB recommended I only need one every 3 years, yet he insisted anyway. Completely blew past all my concerned and seemed bored by my presence. Absolutely will NOT visit him again. I was anxious to get some help and find some answers, and was completely blown off. 90% of the staff I met was no joy, either... the only reason I gave two stars was because Renoso's nurse was a JOY. She was the only kind person I came across in my visit. Unfortunately, that's not enough to make up for the rest of the rude staff and doctor.

I am currently 10.5 weeks pregnant following IVF and was extremely disappointed by my experience…read morewith this provider. I saw Dr. Juan Reinoso and I declined a pelvic exam at my visit and requested a female provider. Instead of respecting my decision, I was met with dismissive behavior, frequent interruptions, and a refusal to allow me to fully explain my concerns. Shortly after exercising my right to decline the exam, I was discharged from the practice. This felt retaliatory and deeply unsettling, especially as a pregnant patient seeking routine care. I did not feel respected, heard, or supported, and the interaction left me feeling gaslit rather than cared for. Patients should never be punished for asserting consent or advocating for themselves. Based on my experience, I would not recommend this provider to anyone who values respectful, patient-centered, or trauma-informed care.

I was listened to and respected. My concerns were validated and addressed. The Nurse practitioner…read morewas wonderful. Excellent communication and a quick yet thorough exam. Excellent experience!

I would leave a zero if I could this place is a complete joke from start to finish. Read if you…read morewant a real review. They are terrible with communication and their office staff is incompetent. I have had nothing but trouble. It took forever for them to verify my info and what I would owe before my first visit. I'm went to the 1st visit and waited for about 3 hrs. At that appointment once I was seen it was soooo rushed and unprofessional. I was told I'd only owe $550 total which was my deductible for all visits and delivery. So I payed 1st payment of $275. They sent me home with a unity kit that they said I must have administered by the unity company. I had given the Doctor my insurance information and unity. Both said it would be covered so I set an appointment to have my blood drawn. Fast-forward to one week later I'm sent a bill for $750 for the bloodwork saying my insurance does not cover any of it. I spoke to my insurance company and they said unity knows that they do not take my insurance and my doctor should've been aware of that as well as. I had given them the insurance information and card before. Yet neither party let me know. I was also supposed to have a referral sent over to Winnie Palmer which weeks later was still never sent even when checking up with their office several times. Lake ob would say they had already sent it when I called (this was several times.)Yet Winnie Palmer said they never received. After 3 or so weeks and calling every few days dr said they sent and Winnie Palmer said yeah they finally sent today. This caused my anatomy scan to be several weeks after it should have been. Lake OB also never sent any of the information that they should have sent to Winnie Palmer. I had to sit in Winnie Palmer's office and look up all the information including scans and blood test for them. They said your doctor should've sent everything to us. My next appointment at my OB I paid my second payment of $275. I was told I'm all paid up good to go all the way through delivery. At my third appointment I was told I owe $275 again I let them know I had already paid my full balance. They gave me a prescription for more bloodwork as well as a RhoGAM shot as I'm negative blood type. I was confused as I've always had my RhoGAM shots done at the doctors office administered by them. When I asked where I need to get the shot, everyone in the office was confused. They said I could go anywhere. I tried to go to several pharmacies using my insurance and it was not covered at all. I called back and the doctors office said I must go to the Leesburg Hospital pharmacy to pick this up free of charge. However, when arriving there I was still charged around $80. I was also told by the two doctors at the office and several office girls that I would not have to pay to have the shot administered there at their office as long as I brought it with me. A month later I go to my forth appointment and I am told you owe $90. I questioned this completely confused. They said you owe $45 from your first visit that we never collected I said you did collect they said no the $550 doesn't count and you owe $45 from this one. I nicely tried to argue. The fact saying I was told by multiple people that I am all paid up and that I do not owe anything for the shot to be administered. The secretary and the Lady Lake office Megan was absolutely terrible to deal with. She was heartless and rude. Just kept telling me well too bad...No one here should've told you that. Well they all did and it is their office employees and they should standby their word. She had me then talk to a manager from the Leesburg office via phone. She too was not nice to deal with. She said no one should be speaking about finances at that office, I said this makes no sense. They've taken my payment here and talked to me several times, yet she says no one there deals with accounting or is allowed to talk finances. How can you run a business and not even have the people that need to be there? Why would both be at one office full time. I told her so you guys can do and say whatever you want and charge every time I come here just because someone shouldn't have said something or someone gave me wrong information. Their people need to get on the same page. I still have a few months to go and I'm petrified to see what happens up to the time of delivery and during delivery.

This was my first visit with Dr. Nair. I ended up seeing her because my doctor was busy. I had to…read morehave a procedure done. She was amazing!!!! I had had this test performed before and would have to say it was a very uncomfortable experience. Apparently that has a lot to do with the doctor performing the test. She had a great bedside manner. She seemed genuinely concerned about my well being and comfort during the test and my overall health. Up on checking out needless to say I switched doctors!!! I would also like to add her nurse was wonderful and friendly as well.

I absolutely love Dr. Nair. Unfortunately, her staff has been disappointing many times over. Her…read morenurse does not return calls and the front desk staff has made several scheduling and billing errors. Dr. Nair needs a good support staff. I am giving 5 starts because this rating is attached to her name, not theirs. These issues have caused me to go elsewhere.

This place is not for the 1st time moms with sensitive feelings. Dr is not very good at bed side…read moremanners. I how ever do not like small talk when the doctor is in sensitive areas. Please pay attention to what you are doing in my personal opinion. I have tried other O.b. and I don't like the small talk. He is how ever very on top of things and makes sure your baby and your health is great. Dr.Courtney has been my o.b. since I was 17 years old I am 43 years old now with 6 kids later and still go to him. I have never had an issue with my care. He is very direct and does not tolerate nonsense but can take criticism. I do hear some people say they hate going to Dr. Courtney because he is "mean". But in my experience the doctor has been very professional and made sure you get information that is needed and not the what "ifs". So having said that when anyone ask me for a good o.b.g.y.n. I always say "If you want a knowledgeable and experienced doctor then Dr. Courtney. If you want a friend doctor then please choose someone else." This place does have a receptionist that acts like your in her business. And talks on her phone arguing with maybe "partner". And has an attitude in anything she does or says. But I haven't seen her in my last two visits so hopefully she has been replaced permanently. Which is why I took 1 star away.

I would leave a zero if I could this place is a complete joke from start to finish. Read if you…read morewant a real review. They are terrible with communication and their office staff is incompetent. I have had nothing but trouble. It took forever for them to verify my info and what I would owe before my first visit. I'm went to the 1st visit and waited for about 3 hrs. At that appointment once I was seen it was soooo rushed and unprofessional. I was told I'd only owe $550 total which was my deductible for all visits and delivery. So I payed 1st payment of $275. They sent me home with a unity kit that they said I must have administered by the unity company. I had given the Doctor my insurance information and unity. Both said it would be covered so I set an appointment to have my blood drawn. Fast-forward to one week later I'm sent a bill for $750 for the bloodwork saying my insurance does not cover any of it. I spoke to my insurance company and they said unity knows that they do not take my insurance and my doctor should've been aware of that as well as. I had given them the insurance information and card before. Yet neither party let me know. I was also supposed to have a referral sent over to Winnie Palmer which weeks later was still never sent even when checking up with their office several times. Lake ob would say they had already sent it when I called (this was several times.)Yet Winnie Palmer said they never received. After 3 or so weeks and calling every few days dr said they sent and Winnie Palmer said yeah they finally sent today. This caused my anatomy scan to be several weeks after it should have been. Lake OB also never sent any of the information that they should have sent to Winnie Palmer. I had to sit in Winnie Palmer's office and look up all the information including scans and blood test for them. They said your doctor should've sent everything to us. My next appointment at my OB I paid my second payment of $275. I was told I'm all paid up good to go all the way through delivery. At my third appointment I was told I owe $275 again I let them know I had already paid my full balance. They gave me a prescription for more bloodwork as well as a RhoGAM shot as I'm negative blood type. I was confused as I've always had my RhoGAM shots done at the doctors office administered by them. When I asked where I need to get the shot, everyone in the office was confused. They said I could go anywhere. I tried to go to several pharmacies using my insurance and it was not covered at all. I called back and the doctors office said I must go to the Leesburg Hospital pharmacy to pick this up free of charge. However, when arriving there I was still charged around $80. I was also told by the two doctors at the office and several office girls that I would not have to pay to have the shot administered there at their office as long as I brought it with me. A month later I go to my forth appointment and I am told you owe $90. I questioned this completely confused. They said you owe $45 from your first visit that we never collected I said you did collect they said no the $550 doesn't count and you owe $45 from this one. I nicely tried to argue. The fact saying I was told by multiple people that I am all paid up and that I do not owe anything for the shot to be administered. The secretary and the Lady Lake office Megan was absolutely terrible to deal with. She was heartless and rude. Just kept telling me well too bad...No one here should've told you that. Well they all did and it is their office employees and they should standby their word. She had me then talk to a manager from the Leesburg office via phone. She too was not nice to deal with. She said no one should be speaking about finances at that office, I said this makes no sense. They've taken my payment here and talked to me several times, yet she says no one there deals with accounting or is allowed to talk finances. How can you run a business and not even have the people that need to be there? Why would both be at one office full time. I told her so you guys can do and say whatever you want and charge every time I come here just because someone shouldn't have said something or someone gave me wrong information. Their people need to get on the same page. I still have a few months to go and I'm petrified to see what happens up to the time of delivery and during delivery.

I've been seeing Dr. Ashby since before she opened her own practice. I can't put into words just…read morehow amazing she is. As a woman, we often get overlooked and talked down to by doctors. Dr. Ashby takes time to LISTEN to her patients and get to know them. Her office staff is wonderful. They're fast and efficient. Absolutely the best service in town!

Took the time to listen and made you feel comfortable before examination. Highly recommend. My…read moredoctor and supporting staff are very personable.

not going back there ever...... office personnel were great but the Doc isnt worth the trouble…read more.. egotistical and not helpful... lacks basic people skills ... doesn't like men or maybe just me.

There billing dept. doesn't know what there doing, had to have united health care tell me the right…read moreamount of money I owed them ( they tried to over change Me). They don't send billing statements just an email saying pay X amount of dollars. they canceled my appointment for not paying what they wanted and tried to charge me a cancellation fee on the appointment they canceled. Be careful, demand a billing statement so you know what you're paying for and go to there portal and print out there billing summery, they post there mistakes.