Why bother. File under Fax machine , cassette decks, floppy disks, land lines, pagers and dial up…read moreinternet. Just makes no sense. Satellite TV in 2024- really? Cable internet -that runs for thousands of feet to miles from a hub--wow. Competition is gaining on these folks for rural service. Pass

Tried to visit both of the Xfinity "offices" listed for Oak Harbor, WA. None were there. Went by…read morean office where the service trucks were parked. Office door locked, nobody visible. This is a fine example of Customer Service! I next called the phone number listed for one of the non existent offices and when trying to get customer service was referred to an 800 # that gives you the opportunity to speak to somebody "off shore", which means somebody with limited English skills. Isn't it wonderful to do business with a company that has your best interests at heart?

Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.

I purchased phones and a wireless plan from GoWireless. Their customer service is excellent!…read moreCourteous, knowledgeable, professional, friendly staff. I can strongly recommend them.

The crew at this particular location is awesome! They are thoughtful, friendly and greet every…read morecustomer with a smile I give it 5 stars!!

Makes internet available around Oak Harbor when the cable companies don't go.read more

I've been a customer for almost six years with reliable internet and local phone services. This is…read morea small company, but it is very community-minded provides some amazing services. Anyone who posted previously that the services is bad or expensive is comparing apples to oranges. It is most likely are privileged to own a vacation home or retired here, not year-round residents. They are used to instant and accessible services on the mainland. Sorry folks, but if being on island time is such an inconvenience, then go home. Many others who complain about bad service, is likely at Wifire Coffee, which is NOT the same as WhidbeyTel. This is housed in the customer service building. Honestly, at the coffee house isn't great, I'm not sure why, because as a internet and telephone company they are awesome. Anyway, I've always gotten through to an operator or tech person, it might take a bit if they are dealing with repairs or other service issues that ALL companies experience. However, they have been available 24/7 for years, and I always get through. Talking to a live person is great, my provided services has been great. The only disruptions I had are when the electricity was out, however, my landline still worked. Whidbeytel buries all their service lines, which prevents disruption during wind storms. When a line does go haywire, it might take a few days to locate, troubleshoot, and fix, but the company always does a fantastic job. They even fix any landscaping that they had to dig into. For a local service provider, you really cannot do better than WhidbeyTel.

I had been a customer of Whidbey Telecom for 6 years. I was getting terrible del speeds for…read moreinsanely expensive cost. I inquired about fiber and I would have had to pay 2k just for the hookup. I finally switched to Xfinity for 10 times the speed and half of the cost and a much more reliable product. I go on Whidbey Telecoms portal which I have to verify its me with a password, follow the instructions and cancel my service. You would think that would be a basic task to end a mtm agreement. They say they thought maybe it was not really me and called to verify but they dont have id on their number so it shows as spam and if they called I never heard from them. I was billed over 2 months of additional service with no other explanation. I talked with multiple agents and they argued with me about how I didnt read the "small print" This is the kicker. Not once in all the time that I talked with a rep from Whidbey Telecom did anyone try to retain me as a customer. No questions about what could they do to improve. It costs a company so much more to aquifer new customers as it does to retain current customers. I would have stayed if they would have credited me the amount that they charged me after I quit and worked with me on getting fiber. Just a terrible disregard of customer service. While on the last call with the manager she disconnected the call and I never heard back. I have been calling for two weeks and am #1 in the Q and they won't answer my calls. I will make sure to tell everyone I know to leave this company before they rip you and charge you for services that were not provided