Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.

The WORST customer service on the planet!! Every experience is strenuous, tedious and exhausting…read more I had to verify who I was 5 times with 5 different people. Ridiculous! Nobody there takes charge. They specialize in stalling, re-asking the same questions with obvious answers over and over then pass you off to another person or phone number that you have to wait for only to be asked the same questions again multiple times and passed to the next clown in the gauntlet. I'll NEVER do business with t-mobile again!!

Good company we went to Port angeles. Call center was very…read morerude. I just posted a 5 * Port aAngeles theychelped us out. The Manager at Port Angeles answered all our questions and his assistant was excellent.

Well I took my friend Joanne to this store today. We had already decided her phone was shot and we…read morewere going with another carrier. We spent countless hours o the phone with Samsung and AT&T. We did factory reset on her Samsung A16 the day before because of bank breach and malware. We could not get her pin on her phone to work. She was locked out of everything that required a 2-step verification. We walked into the store and met Cody. Cody is a true techie! He saw the frustration and understood we could not get into the phone to even get a 2 step verification for banking, AT&T and Gmail recovery. Cody was like having a Samsung tech at the store. He was able to go above and beyond any AT&T technical issues and fix the Android. We decided to stay with AT&T only because of Cody and his knowledge! We are bringing Cody some holiday cookies because we were so impressed! Keep this employee because he is very valuable and his knowledge is priceless! Thank you Cody! You made our day and saved us a ton of time and frustration! You are amazing and this is coming from a Google analyst!

Rude employees. Maybe y'all should focus on helping customers instead of ordering food…read more ATT are the worst anyway so that's on brand.

We visited the Oak Harbor store to get information about using the RTT/TTY option. TaKaiya Lane…read morewas extremely patient with a couple of old non-tech people one of which is hearing impaired.

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

Looking to swap providers, I walked in here today to see what Verizon had to offer. The one rep,…read morewho was already working with a customer, failed to acknowledge me in any way during the 5-10 minutes I was in the store. A quick, "I'll be right with you," or "if you need anything..." would have gone a long way. Oh well, I guess they don't need the business.

This store is well stocked, clean and friendly. The people are ALL so very helpful. They took the…read moretime to help set up my new phone and it went flawlessly. Every time I've visited this store, all my questions are answered . Okay, I pay a little more a month than other phone services, but if just for this store, it is worth it!

My son gave me his iPhone 15 pro because he dropped the phone and the screen broke. Bad apple was…read moreable to replace the screen and then transfer the data from my iPhone 11 to the iPhone 15 Pro . They cleared my iPhone 11 so I could sell it. Luci was awesome as were the other employees we interacted with when dropping off and picking up. Communication was excellent through out the process. When I picked up the phone, the screen protector they added was so professional it looked like the actual screen. I checked other companies online and I feel I had excellent results for a reasonable price. Thank you and I would recommend Bad Apple Repair service based on my experience.

i had issues with my iPhone which even the main apple stores could not solve however Bad Apple were…read moreable to fix it in less than 20 minutes. I was really so happy and impressed. The agent who fixed it was also so respectful and kind. Thank you so much Sir, and the entire Bad Apple staff. For me it's five Stars

Pushy customer service. I went in with a desire to purchase several items and the clerk was in such…read morea hurry to get me out of the store I went to the counter with two items and she only rung up one item. It was extremely clear that sales and allowing the customer to shop is how they generate revenue. I won't return and will shop elsewhere and encourage others to go the same.

not helpful at all. called to see if they had a very specific item, which is within their very…read morelimited offerings nowadays, and the clerk couldn't be bothered to see if they had the item.

This place is great . I had my phone camera fixed at the price they gave me. My husband had his…read morecharging port fixed . So great that I didn't have to buy a new phone. Friendly and fast .

Love these guys. They have turned a bad day into a great one a couple times for me. They also do it…read morequick. Both times I had my phone back and working again in a couple hours at most. Thank you Mitch and company! Friendly and kind. Glad we have them in Bham.