I purchased phones and a wireless plan from GoWireless. Their customer service is excellent!…read moreCourteous, knowledgeable, professional, friendly staff. I can strongly recommend them.

The crew at this particular location is awesome! They are thoughtful, friendly and greet every…read morecustomer with a smile I give it 5 stars!!

Well I took my friend Joanne to this store today. We had already decided her phone was shot and we…read morewere going with another carrier. We spent countless hours o the phone with Samsung and AT&T. We did factory reset on her Samsung A16 the day before because of bank breach and malware. We could not get her pin on her phone to work. She was locked out of everything that required a 2-step verification. We walked into the store and met Cody. Cody is a true techie! He saw the frustration and understood we could not get into the phone to even get a 2 step verification for banking, AT&T and Gmail recovery. Cody was like having a Samsung tech at the store. He was able to go above and beyond any AT&T technical issues and fix the Android. We decided to stay with AT&T only because of Cody and his knowledge! We are bringing Cody some holiday cookies because we were so impressed! Keep this employee because he is very valuable and his knowledge is priceless! Thank you Cody! You made our day and saved us a ton of time and frustration! You are amazing and this is coming from a Google analyst!

Unfortunately, there is a reason this store has such bad reviews. I have never experienced such…read morehorrendous customer service as I did from Shawn. I was given different information from multiple AT&T representatives. He was extremely rude as I was asking clarifying questions. At one point, I called him out on his attitude and rudeness and he responded with "I can show you attitude". This was a grown man, acting like a teenager. I have been an AT&T customer for many years. This interaction was so bad, it is making me rethink my loyalty.

This Verizon store has been great to deal with. The customer service has been excellent in their…read moreOak Harbor store. We've purchased our family phones there. I lost my phone in France this summer and the staff was very helpful expediting my replacement upon my return. They are friendly, efficient and effective.

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

This store is well stocked, clean and friendly. The people are ALL so very helpful. They took the…read moretime to help set up my new phone and it went flawlessly. Every time I've visited this store, all my questions are answered . Okay, I pay a little more a month than other phone services, but if just for this store, it is worth it!

Looking to swap providers, I walked in here today to see what Verizon had to offer. The one rep,…read morewho was already working with a customer, failed to acknowledge me in any way during the 5-10 minutes I was in the store. A quick, "I'll be right with you," or "if you need anything..." would have gone a long way. Oh well, I guess they don't need the business.

Update on the iPad Pro Bad Apple failed to repair after replacing the screen leaving dead spots…read more The front camera looks as if it has 1/4" of Vaseline on it. Very fuzzy. So all in all, I gave them a very nice iPad with a bad port and now I have a working port but a bad camera and a bad screen.

I thought I needed about $300 of work and replacement parts to restore my iPhone to full operation…read more Three minutes and $20 solved the problem. This guy is amazing!

Pushy customer service. I went in with a desire to purchase several items and the clerk was in such…read morea hurry to get me out of the store I went to the counter with two items and she only rung up one item. It was extremely clear that sales and allowing the customer to shop is how they generate revenue. I won't return and will shop elsewhere and encourage others to go the same.

not helpful at all. called to see if they had a very specific item, which is within their very…read morelimited offerings nowadays, and the clerk couldn't be bothered to see if they had the item.