I chose this orthodontist based on a recommendation and the very high rating on Google. The staff…read moreat the clinic are friendly and the office environment is pleasant. However, during my treatment I realized that most of the orthodontic work was done by assistants rather than the doctor himself. The doctor would give instructions, but in my experience it didn't always seem like the results were closely checked. My teeth were initially brought forward to open my bite. However, at one point they were pulled too far to the left by mistake, and then the team tried to move them back to the right. During those adjustments the wire was over-tightened, and the teeth on the right side ended up tilting inward. At one point, when I raised concerns, the doctor looked at my original photos and asked if the issue had been there before I started treatment. That moment made me question the progress we had made. Eventually the doctor suggested removing my braces and said we had achieved the treatment goals. However, by that time I had already noticed an asymmetry in my bite that had developed during treatment. Even with that concern, I was told the treatment was finished. Because I still had doubts about my bite, I went to another orthodontist for a second opinion. After my consultation, that orthodontist called my treating doctor. I don't know what they discussed, but afterward I was told that the clinic would not be taking me as a patient. I'm not a confrontational person. I simply came in hoping to get a healthy, beautiful smile like the one that was promised by the doctor's reputation Visually my teeth may look straight, and I have been wearing my retainers consistently as instructed. But the inward tilt of my upper teeth is now affecting the angle of my lower teeth, pushing them inward and exposing the necks of the lower teeth. I also continue to deal with headaches and neck pain. Now, about a year after my braces were removed, it's clear that I will likely need to see another specialist and possibly go through orthodontic treatment again to correct my bite. If I had known this would be the result, I would never have agreed to this treatment.

Roos Orthodontics has been fantastic throughout our son's braces journey…read more He has some unique needs, and their team has handled everything with patience, flexibility, and genuine care. They've made the process smooth, positive, and comfortable -- which we hoped for, but didn't expect going in. We're so impressed that we'll be bringing our younger son here for braces as well when he's ready. Highly recommend Roos to any family looking for thoughtful, expert care.

My front teeth feel off while he was operating on me. This is by far the worst dentist I've ever…read morewent to. When i went in to the office. The technician did not help me in the front and had a terrible set of teeth that have not been taken care of. His wife also walked in mid-procedure and asked if he wanted a tuna ham sandwich for lunch.

Been going to them for about 20 years. Great attention to detail. Very friendly staffread more

Receptionists are amazing -- super friendly and helpful…read more But the dentist experience wasn't great at all. I only had a small front tooth chip fixed, but since it's visible, I really wanted it to look natural, smooth and comfortable. I can felt dentist she was so rush and not so care my case, I had to ask few times to get the surface adjusted otherwise, she want to leave and call it done. Even though, I left with sadness because it's still a bit below my expectation, yes my chip was fixed but it's not as comfortable and smooth as before, when I got home, I can tell this front tooth is longer than my regular teeth. Also, her handling felt pretty rough and not gentle, there was a point I thought she went too deep when was shaping. Only receptionists deserving 5 stars.

spent 1 hour on the phone with their customer service Sophia and got no answers for appointments or…read moreinsurance questions A waste of time

I was a regular patient for almost two years during my choice of having my missing front tooth done…read moreit was estimated around 8K plus and more additional enhancement they thought it was needed. I agreed to this procedure even thought with hesitations. I put my trust in them for my other dental needs knowing i can trust them. Just a few days ago i went for an emergency tooth pain and came on time and as soon as i was seen by the doctor he just asked a few questions regarding my toothache & he suggested to have it pulled But Dental Manager gave me estimate of the procedure with the enhancement that i did not need but she kept on suggesting showed bill estimates of $1700 plus.... Instead of them taking care of me about my pain they were more about money making out of me. All I needed was to have my tooth pulled to relived from me from severe pain. They were more focus on how to add unnecessary treatment for a larger bill. I thought i was in good hand with this dental office, I was totally wrong. I am very unsatisfied and will never come back or even recommend them to anyone. Beware future clients. Rs 1455

dishonest pricing, selling unneeded services and procedures, creating fake bills for the service…read morethey did not provide with the doctor I did not see for the last 5 years.

I've been a patient of Dr. Chen for over 10 years, and I couldn't be happier. His professionalism,…read morededication, and exceptional skill truly stand out. Even though I'm not the easiest patient, Dr. Chen always goes above and beyond to make sure I'm comfortable. I first saw Dr. Chen when other dentists couldn't solve a dental issue I was dealing with. He fit me in the very next day and resolved it in just one appointment. That experience showed me how skilled and committed he is, and I've trusted him with my dental care ever since. Dr. Chen's work is consistently outstanding--from durable fillings and perfectly fitted crowns to cosmetic veneers that still look flawless after years. Thanks to him, my dental health has never been better, and I feel more confident every time I smile. His referrals to specialists are excellent, and his hygienists make every cleaning smooth and stress-free. The entire team creates such a warm, welcoming atmosphere that every visit feels like a positive experience. Now, my whole family sees Dr. Chen and every friend I've recommended Dr. Chen to has been just as happy and stayed with him. If you're looking for a skilled, compassionate dentist who truly cares about his patients, I can't recommend Dr. Chen enough. He's simply the best!

My friends recommended Advanced Dentisty and I am so glad he did because my experience at this…read moredentistry is amazing so far!! First of all, Katrina at front desk is amazing at scheduling and following up clients. Her email response is super quick! My first visit, Judy performed deep cleaning and she was so friendly and very good at communication. She made sure I feel comfortable and made sure she is not hurting me. Her explanation is so clear and so easy to understand...what's happening to my teeth and my gum. Second visit, Dr. Nelson Chen performed filling my old filling and it was easy peasy lemon squeezy for him. He refilled my old filling in 30-35min and he was so skilled. Quick, smooth and gentle. If he was on America's god talent, he deserves gold boozer!! Thank you all for the great service!

Overall I've been…read morecoming here for about a year, and I genuinely love this office. I would absolutely recommend Essence of Dentistry to anyone in the Redmond area. Providers and Care Dr. Amy, Dr. Hans, and Dr. Amanda are all excellent - knowledgeable, professional, and consistently great in both service and delivery. I've always felt truly cared for here, which is exactly what I want from a dental office. Professionalism and Consistency The quality is consistently high. They're thorough, clear, and take the time to do things right. It's the kind of place where you feel confident you're in good hands. Scheduling and Efficiency They're good with rescheduling when needed and are most of the time on schedule, which I really appreciate. The experience feels organized without feeling rushed. Staff and Atmosphere The atmosphere is welcoming and pleasant. From a patient perspective, it also seems like the team is treated well, and that usually shows up in the service. Office Updates They recently went through some construction a couple months ago, and the updates look great - especially nice for an office that's been established for a while. Recommendation Highly recommend if you want a dental team that combines skill, professionalism, and genuine care.

I can't say enough nice things about this practice. My nephew was here from Minnesota and needed…read moresome dental work urgently. Dr. Han and staff made time to get him in and took excellent care of him. As a result I ended up making an appointment and over the last 9 months we have been working a plan to get my dental care back on track. Friday I had a tooth extracted after we determined a root canal was not the best option. Saturday I got a call following up to make sure I was feeling alright. How often does that happen these days? Dental care is expensive and the staff has worked with me to break down payments. Dr. Han also offers a dental plan that is better than Delta Dental. Dental insurance is great if your employer is paying for it. Dr. Han's plan is for people like me who are self employed. In conclusion, I highly recommend this practice.

Exceptionally skilled, caring, careful, great listeners, gentle, efficient, practical, and with…read moregreat integrity. I've been coming here for 10 years now, and they dependably provide the best dental care. Bonus is the treatment rooms have a lovely calm view through full wall windows into a woodsy green space, and they hang hummingbird feeders too. Recommended to me by my sister who has childhood dental trauma and needs alternative anesthetics. These people make her feel safe. I moved away from Bellevue, and tried other dentists, but they just weren't up to this standard so it's worth the 45 minute drive to come here. The knowledge, skill level, and advanced equipment here are far above what I've experienced in half a dozen other well-rated dental offices over the years. I want to add after perusing some other reviews that Brookside provides a written itemized detailed bill (estimate) before each appointment, including specifics of insurance coverage. At my choice it is texted to me, usually 2 weeks before the visit. They never make a change during the visit which will change the cost without asking and explaining. They never bill for work until it has been completed. They stand by their work and, when a couple fillings of mine just fell apart after a few years they figured out with me that it's because I grind my teeth, and didn't wear the ill-fitting night guard I got from another dentist. They miraculously got insurance to cover a new night guard years early, and replaced the fillings for free without being asked, even though it was technically my fault for not taking care of them. The "new" owners (it's been a few years now since they bought the practice) were carefully chosen by the old owners and my sister and I both feel they absolutely provide the same wonderful standard of care.

I feel like I'm finishing a big relationship. I was doubtful about doing it. I came back a couple…read moreof times, and now trying to finally leave. First off, this is totally professional because people in here are friendly. Oh and the location is great because you get to see trees, and hummingbirds while sitting :D So yes, other Reviewers are correct by saying everything changed since the new Administration. I really miss Dr Pauly. She was very attentive, patient, and friendly. New doctors are very knowledgeable too. She works good :) There were various bumps along the road. Like when doctor did a work on one of my teeth leaving like a burr so to say. I told her about it. She answered it would be difficult to re-do it; it would mean putting on risk my tooth. I believed it, and continued trying to floss, but it was painful. 2 Dental Hygienists pointed that out before she finally changed it a year later. Another time when doing something, she decided to file one of my tooth because "it was on her way and it was too pointy". WTH! I couldn't say anything because I had my mouth open, in the middle of a procedure, and my tooth was already filed! What was the point... Last time, she told me I can get something like that in another tooth because apparently pointy canines are not trendy anymore. Who cares?! I've lived my whole life like this. I love my smile. And truthfully, I can't see it pointy. After working in the Industry, one of the basics is not pointing stuff just because you think some beauty canons should apply. That's a No No. On the other side, she is very nice, sweet, and spontaneous. Sometimes some comments, but I don't get offended easily. During the last years I've been watching how staff has being leaving. Every 6 months I had a new Hygienist. It was sad because the Team and vibe was good :) They recently changed the pictures on the waiting room because no one from there was working there anymore :( I really wanted to make it work because Doctor is good. Crowns are made same day in the Office :D BTW, I don't know why they moved the machine elsewhere. It was pretty nice watching it doing it's job :) Once, she got me waiting for 1 whole hour on the chair. Her staff tried to keep chatting with me, etc. I thought it would have been easier for them to let me know beforehand. I have other stuff to do too. Specialy having kids. I previously had booked more than an hour. She is so good that did her job in 20 minutes. Yes, they charge you 1.5 hours for a job that can be done fast. And is fine if they charge what they want. You'll decide if you stay or not. But to schedule you for that long when it's something faster, felt like a scam. Another time I had to pay before leaving. They wouldn't bill first my Insurance. So at the end I overplayed. Later on I had to be the one following up if they were going to refund, send a check, or use it on my next visit. It was a shame they stopped using Insurance. They accept part of it, but being out of network with these things, is not worth it. I thought it was, but I've found so many great dentists lately with super easy way of working, polite, and in network! I don't have to pay extra after my Insurance! It was tough leaving after years, but I guess it's time :( I rang them to let them know about leaving. They couldn't have cared less. Not a survey, not a question after years. I felt like too many things in a Relationship, right? So 2-3 stars?

Great experience here with initial teeth cleaning and making a plan moving forward…read more Professional and conscientious.

This was my first dental cleaning and examination since moving to Bellevue. It was easy to make an…read moreappointment. The team reached via text to gather all the information they needed, even while the clinic was closed. Seems like they have other locations with staffs coordinating care for different clinics. I arrived at the clinic and was greeted by the dental hygienist, who started with X-rays. I was not expecting the cleaning to be done by the dentist and ended with dental hygienist doing the polishing and flossing with dental floss. The cleaning process was not as thorough as I expected compared to my previous dental visits. It seemed like they only used ultrasonic tools to rinse plaque off, followed by polishing, and then I was done. In the past, I had more detailed scaling, polishing, and flossing. At other clinics, they usually measure my gums and track them over time, which was not done at this clinic. In addition, I usually use ClinPro 5000 fluoride toothpaste at night to help prevent cavities. They did not have it at the clinic and said it needed to be prescribed, asking me to call back to obtain it. I feel that one of the front desk staff could have easily made a note and followed up with the patient. I understand the clinic was busy that day, but I feel the task delegation was not very efficient and the care was not as attentive.