My husband & I both had torn rotator cuffs, at different times. We each had different doctors from this office. We both had outstanding results from our surgeries. The doctors listen & care about their patients. Over the years, the doctors from this office have cared for our family. My son had a compound fracture of his right arm. I found out that I had degenerative disc disease & was treated, etc. etc. read more

Worst Orthopedic Practice! Doctors are not qualified to perform any serious injuries and absent for aftercare. Staff are like robots and do not have any knowledge, compassion or personality. read more

I cannot recommend Premier MRI due to their outdated, discriminatory administrative policies regarding pregnant patients. Rather than accepting standard clinical documentation from a patient's care team, this facility enforces arbitrary barriers, requiring external providers to fill out obsolete, nearly decade-old internal liability forms before allowing a patient to schedule a necessary scan. Forcing pregnant patients to navigate burdensome, non-standard paperwork just to receive basic care is a clear formatting of discrimination. I ended up taking my business to an open MRI facility that follows current federal standards and clinical guidelines instead. Expectant mothers should look elsewhere if they want to be treated with standard professional efficiency. read more

For the better part of 30 years, I've sought the help of so main pain specialists and undergone several treatment methods to no avail. Then one day I was referred to a particular doctor at this location and when I called, I was told he wasn't available on a day when I was in a lot of pain. They said there is another named Dr. Larry Chou. After thoroughly discussing my issues then examining me and referring to my MRI's he ordered, he made determinations and I followed his recommendations. I can't say enough good things about Dr. Chou. To me, he's the epitome of a true professional because he gets to the bottom of your issues. He's careful to take things step by step without jumping to conclusions that other doctors have done and caused more problems for their patients. He doesn't promise you a rose garden. He explains thoroughly what's realistic. You see, there's no cure for my pain. But there is management to the point that I can function. Dr. Chou instructs me on proper bodily mechanics (movement, if you will) and proper posture that when combined with the treatment that he has provided for me has returned me to a level of acceptable living. God bless Dr. Larry Chou! read more

Have not enjoyed my experience at Premier Orthopaedics in West Chester. Always long wait times to see doctors. Appointments feel rushed. Trying to call through and get ahold of someone is difficult and too is often a long wait. Have sent in multiple emails that don't get replied to, sometimes a week+, if I even get a reply at all. Sometimes that has happened with medications I asked to have refilled. This should not be a patients experience at a medical facility. read more

I had an MRI on my knee in 2020 right before the COVID shutdowns, I had the results in 6 hours. I had an MRI on my cervical spine in 2023, I had the results in 18 hours. Both tests I had a a 2-3 day wait for. Both scans were in network and much cheaper than going to the outpatient hospital that bills like you are in the hospital. Highly recommended! read more

i've been dealing with an issue since November I've gone to two different doctors and still nothing has been done. They told me what the problem of my and the next available appointment is basically a month away. They don't care that the fact that I've been in pain since November now I'm done with them and I will go to Penn med now. Call them today and already have an appointment next Tuesday. You just lost a customer and I've been with you guys for a while. read more

Worst experience ever! I fractured my wrist and was referred to PREMIER Orthopaedic. Called daily, left emails and voicemails--no response for a week. Their voicemail promises a 24-hour callback--total lie. Endless phone loop, no follow-up. Had to ask my doctor for a new referral. Avoid! read more

Absolutely horrible patient care and the front office is nasty. I had an acute injury and had an MRI. MRI found tears in the tendons but the PA will not follow up with me until I come in to office for visit--3 weeks away. I know that is the way they get their money but have virtual appts--esp for follow up on test results on people that have mobility issues! I think this is totally irresponsible and I risk having rupture. The front office (Lisa specifically) is very rude and should not be talking to patients. read more

the place is nice, but that one the front desk associate has a nasty attitude, so if y'all could get Trina some Customer service training that would be great read more

Do not recommend Dr Heimur. Had terrible knee pain. She gave X-rays dismissing my pain and told me to see a back doctor. Two months later I got an MRI at Penn and have 2 tears in my meniscus. Her assistant said it's part of osteoarthritis. What nonsense! A torn meniscus let alone 2 tears is extremely painful. A patient should not have to fight for an MRI . Thank God for Penn. They don't jerk you around. read more

Miraculously this Tuesday I was able to get through by phone to request a 1st elbow exam appointment. They gave me one for Thursday (tomorrow). But when I tried to confirm it via the text they sent me, they repeatedly responded : "We are unable to update your appt at this time". I went to their patient portal and saw my appt listed as follows: "New provider / problem with Dr Evering DO." I could not get through by phone to cancel before 24 hours. I don't know if Dr Evering will see me but if I don't show up, they will charge me $50 or more - easy money for them since they are SO INTO RAKING IN MONEY. read more

A very disorganized organization. My doctor left Premier before I could get the procedure that she recommended. There seems to be no follow up from one doctor to another. They now want me to make a new appointment with a new doctor and be re-evaluated. That means I would be starting from scratch. If I have to restart my care, I will transfer my care to Rothman. read more

I told the individual that I spoke with when making the appointment that I wanted to see an MD or DO. She make the appointment with a DPM who she told me was an MD. I took the time the fill out the pre-registration which asked if I had recent x-rays which I did. My apointment was for 2:20 PM on Onct 7, 2025. After sitting in the wainting room for 40 minutes a young man brought me back to an examining room and after 20 minutes more, he returned to tell me that I needed more x-rays. This was after 1 hour of waiting at the Paoli office. I finally left without seeing anyone other than the young man who took me to the examining room. read more

Premier Orthopaedics in 'west chester is terrible! I went for my physical therapy consultation and was told I had to wait 5 weeks for my first visit. Five weeks later, they cancelled both visits I had for the first week they could fit me in. This is after getting an email the night before changing the time for the first visit. Then they cancelled both visits for the first week. Their customer service is absolutely the worst I have experienced from patient care. read more

I should have known this would be a bad experience when I called to schedule an appointment and they would not say if they were in network work or not after I provided my insurance info. They said, and I quote "ask your insurance". The day of the appointment I arrived more than 15 minutes before the appointment and waited well over 30 min past the appointment time. When I asked if I may have missed my name being called I was treated like I asked some impossible question. As I write this, I am still waiting to hear my name called. Do yourself a favor and find some other orthopedic! read more

The surgeons are very good, but the administrative structure is a disaster. NO ONE ANSWERS THE PHONE! You cannot reach anyone in an emergency, no information is sent to primary care, pre-surgery requirements are not communicated. I would be embarrassed to work there as a surgeon. read more

The receptionists are on autopilot. They are so focused on asking your name, address, insurance, etc.... when they finally get to asking the reason you are seeking the doctor, they FAIL to get off autopilot to think. If a potential patient expresses they have foot pain and asks if the doctor is a surgical podiatrist they should get off autopilot to realize the doctor they work for is an orthopedic doctor that does not specialize in foot problems. I ended up going to the doctor and it was a wasted my time, patience, and I am still in pain needing the proper doctor. And BTW, this yelp thing has me in San Francisco. I am not in San Francisco. Another problem with this society is computerization is making people stupid. read more

Hire all new staff with brains and not morons. Ran me around for a week doing unnecessary tests for a 1 hour arthroscopic shoulder surgery. Blood work, EKG, history multiple times. Waited 2 days b4 surgery and cancelled on me due to blood disorder. Idiots!! Had a colonoscopy 2 weeks ago and wasn't an issue, but like I said shit for brains!! Clearly!! Had my history for how long, reviewed it 3 times, and good, but 2 days before, not good. Place is a mess!! read more

I wish I read these reviews before going. I will give the one positive... In an emergency they seem capable but once you have to deal with their office staff you need to run! I had an MRI for my son completed within just a few days of the script. I called to make our follow up appointment... 6 weeks to see Dr. Potteiger. The representative for the office suggested that I drop off the disc so the doctor could review it and we can confirm if an appointment is actually needed. Issue #1-this is a technical age, why do I need to drop off a disc?? It is in my sons record and should have been sent to them. Issue #2 - When I did drive over 30 minutes to drop this off, I was introduced to the day staff. Absolutely unprofessional and incapable of understanding customer service and the importance of finding a resolution!! I was met with deer in headlights b/c I did not have an appointment and she actually said they are unable to confirm they could secure my medical file "they loose things easily"... WOW! She then could only focus on a note in her system that they had called me the day before (which I told her they did) and left a message about scheduling the follow up. In complete frustration for them WASTING MY TIME I asked well then has something changed and there is an appointment sooner then 5+ weeks from now?? Even a coworker behind her advised that maybe she should pull up the schedule. She literally could not do it, literally!! Just sat there looking at me like she had nothing to say, she is there to check people in. Issue #3 - Please tell me why a doctor would order an MRI and not look at the results once received (b/c we all know they get them electronically and my deer in headlights front desk person made that remark "when I have an appointment he can just look it up in my sons record) they do not proactively look at it.. every doctor I go to calls me with results!! If there is an issue you say, we should make a follow up.... NO this office is obviously only about the billables. It is really sad, because we had such a nice experience with Dr. Potteiger yet the staff around him do not reflect that same culture or values. Makes you wonder if this is how the corporate Premier Orthopedics is running their overall business. If not, then you need to make a change to who represents you. Issue #4 - I called the office after this awful interaction and left a message for the doctor to speak with him. It has been a day.. no doctor call BUT get this... at 7 AM EST this morning a women named Donna thought it appropriate to call people to follow up on a message I left about scheduling an appointment!!! Holy lack of communication or just sheer ignorance. Who in their right minds things it is appropriate to call anyone, especially a client, before 8:30 am (even that is early to me). read more

This is by far the worst after service care ever. My son received care for a broken leg about 3 months ago. He was out of work for the summer, but has been since cleared by his PT and need to return to work. Premier Orthopedics were sent a form to fill out by the Physician so he can return to work. His employer will not hold his job any longer, and these people are telling him it would take 10-14 days to have his physician complete and sign the form in addition to paying a fee for this simple formality. He has called several times to request this to be completed and put on hold for literally hrs, with still no response from this facility. The service folks are not helpful and do not care if my son loses his employment. Totally unacceptable. read more

Doctors are good but the damn wait time is ridiculous. I should just plan to come in an hour later so I would not have to wait so long. Terrible scheduling!! Would love for them to be on time just once!! read more

Doctors are great. Office deserves a zero. Can never reach a live person. Went somewhere else after one visit. Don't by waste your time.

Two years ago I was misdiagnosed by the physician and was offered treatment for a condition that I did not have. After repeated attempts of vocalizing that I did not have that condition, the physician realized that she was viewing someone else's test results. When I recently attempted to make an appointment with a different Dr in the practice, I was told they were not taking new patients. I could either see the Dr that misdiagnosed me or find a different practice. I chose the latter. Way to not assume responsibility for a mistake try to rectify it. read more

been trying to get surgery scheduled. first told that they are "too busy and not allowed to go back to the scheduling people" when I complain they aren't getting back to me. two weeks later I get a call and am told their new phone system lost all voicemails, we discussed two possible dates for surgery, scheduler said she would confirm one item with doc and call me the next day.... three weeks later - no call back, and can't leave a message. their patient service is truly horrible. read more

I saw DR. C.S. because of hip pain. The X-ray only shows very mild osteoarthritis, however, my hip pain prevents me from walking. He made me feel like a crazy hypochondriac. I went to U. Penn and Dr. Israelite found that in fact it isn't my hip it is my spine. read more

I made the mistake of giving ALL my MRIs and they lost them all. Some went back 10 years. Terrible employees, lack of training and knowledge. Stick with Rothman. read more

I don't usually write reviews but this is needed! I had a terrible experience at this doctors office. I took my mother in to see Dr. Michael Lee due to her having chronic neck and back issues. When we got brought back to one of the rooms his Medical Assistant "Heidi Evans" was extremely rude and disrespectful. Every time my mother asked a question, or tried to explain her issues she would cut her off and start speaking over her in a very aggressive and angry tone. My mother and I both understand people have "rough days" and thought ok maybe this is just one of those days for her. We went back for a follow up appointment and "Heidi" was the assistant again. She was the same exact way, disrespectful, rude and short tempered. She had zero knowledge, empathy or compassion for my mother and her situation. She spoke down to her and myself to the point where we just left and decided to go see another doctor. I don't care how good the doctor supposedly is, if you allow your assistants to treat your patients like that then you as a doctor's office and a whole office will loose all your credibility and patients down the road. Respect and etiquette in a work environment is everything, something that "Hedi Evans" needs to learn. read more

Dr Benner was amazing! Prompt, Responsive and made a different decision easier. Everyone recommended him and I now know why! Physician Assistant Dan - No bedside manners. He is Mr know it all. Super cocky and he is not even a doctor. Only interested in surgery aka money read more

I had hip surgery by Dr. Old (who himself is amazing), but when I called 2 weeks post-op to schedule a f/u appt, the scheduling department would not allow me to schedule any appointments until I paid in my balance...FOR WHICH I HAD NOT YET RECEIVED A BILL. Fine, I paid what needed to be paid and made my appointment. Things were great for the first 1.5 months but then the pain started coming back close in location to the original pain. I called 3 times before I was finally able to get an appt with Dr.Old. He conservativLu prescribed and requested I take a steroid pack to see if that help. HOWEVER, I was told BY THE DOCTOR HIMSELF to call the very day I finished the steroid pack. It took me 9 phone calls before I was able to make an appt, and it was with Dr.Old who was On vacation, it was his coworker. He told me I ether had another hip fracture or the pins from the original surgery weren't working. The office was supposed to put in a stat order for a MARS MRI for my insurance to approve. Called my insurance and they had nothing. Called the office back and was told "we're short staffed". I work for the post office so I understand being short staffed, but when I hand you a document that says STAT in big black letters across the top, you don't toss it in the pile of paperwork! So now we're almost a month after the doctor wanted to talk to me after the steroid pack, I have the MARS MRI next weeks, and guess what?! My FMLA runs out! So if it's still broken I'm going to have to go back to work or I risk losing my job, and wait until 2023 when I can reapply for FMLA! This run around was completely unnecessary and now I'm suffering because of it! I will never be returning to this office for any other issue!!! read more

Premier Orthopaedics is run like a large factory whose major concern is making money. There is little to no interest in the patients who are treated like a herd of cattle. Plan on waiting for long periods of time for a scheduled appointment. read more

Run run run (or hobble) to another Dr. Don't get me wrong, I'm not disputing their ability to care for patients. I liked the Dr and staff. The issue Is I waited !!!90 minutes!!! to see him then spent 10 minutes with him. To make matters worse, there was a 10+ minute wait to check out. Literally... WTH?! Never again read more

Dr Michener, is great. He told me how my 1 shoulder has a lot of arthritis, and the other, lots of micro tears and fraying. He opened up the 1, trimmed the innerds, and 2 plus years later the pain level is still very decreased, but the mobility is ever so much more increased. Now, I trust him with my knee. Orthovisc shots. Thanks also for explaining to me everything!! read more

Went for a nerve conduction study and had one of he worst medical experiences I've ever had. Rude office staff, they sent me to the wrong location in their appointment confirmation message, and charged me for a service they ultimately never provided. When I finally got to the correct office I waited over an hour past my early morning appointment. The test was conducted. However, they never sent the results to my surgeon. I would call the office to get them to send to my surgeon - and no one would call me back. I ended up finding their fax number and faxing my request - and still, no one called me back. I went to my surgical consult appointment and they had nothing from Premier. My surgeon actually had to call the office and in the end - what they sent through was unusable. The study measures a specific set of values that explains where the nerve damage is. The surgeon uses this information to understand which nerves are being impacted and plans his surgical approach accordingly. The Dr. who did the study, did NOT write down these values, but rather simply wrote down his overall impression. Which made the test I paid for utterly useless and put me in the position of being operated on without clear data. BAD medicine. Ultimately, after I sent a very strongly worded letter, the office manager called me, agreed with everything I said, and refunded the cost of the procedure. I also ended up reporting them to the state. I shared my experience with other patients at my Physical Therapy place and other patients and therapists had heard similar stories about this office. Do yourself a favor - find another place. read more

Our society has fallen on one excuse after another. These excuses are prevalent at Premier Orthopedics. Business practices and procedures need to be assessed especially when the practice uses excuses such as "we are understaffed", " we are sorry for the misunderstanding", or "we apologize for any inconvenience." That is all well and good for the practice who still takes home a paycheck, but this is not OK for me. This all started in May when I first saw the Dr. and here we are approaching the end of August. Took three weeks to return my call for my MRI only to learn I didn't even need the office to call me back (but they were sorry for the inconvenience). MRI and follow up went pretty quickly and surgery scheduled, except Premier never called with my needed reporting information until 7 am the morning OF the surgery. They said I was a No Show then asked if I could be there in the next 30 -45 minutes!! Absolutely not!! Later that morning I received a call, again, apologizing for the misunderstanding ~ what misunderstanding?? It was said that they were calling the wrong number to coordinate the surgery time. This person left her name and extension. I called back twice and never heard a word back. Perhaps my pain is not as serious as another, but it is my pain, and it has ruined my entire summer!! No hiking, biking, long walks, or gym visits. But Premier will ask for any outstanding balances and their co-pays taking your money in less than two bats of an eye. read more

I am surprised by the negative YELP comments. I was greeted promptly by very kind and helpful front office staff, filled out my form and was called in for my appointment within minutes. I was seen by an excellent physician assistant, had x-rays taken by an awesome technician and seen within minutes by an incredible physician (Dr. Old). I was in and out of the office within 30 minutes and had an answer to my knee problem immediately. I understand that most people do not take the time to write positive reviews...but I wanted to balance things out a bit and say what a very positive, professional and helpful experience I had. I would highly recommend Premier Orthopaedics!! read more

I would like to give the practice a higher score but when I tried to call to ask about a prescription that I was supposed to receive, I waited 44 minutes on the phone. I finally left a message and it was stated that someone would get back to me by the end of the business day - THAT NEVER HAPPENED. I tried again today and got in the queue and it was stated that there were 22 people ahead of me in line. I work and can't sit on the phone waiting for them. Funny thing is that when I actually go to the office in West Chester, there are plenty of people sitting around not answering phones. Perhaps the office manager could look into better time management and use of employee time. I may need to re-consider the practice if I can't get through to them and tried for 2 days! read more

My experience was not only frustrating but infuriating as well. I met a doctor at Premier Orthopedics after experiencing great deal of pain and limited mobility in my right hip for a little over a year. I explained my issue, that I had osteomyelitis as a child, as well as my need to find some semblance of relief with my upcoming travel work schedule at which time the doctor reviewed my radio graphic scan and diagnosed the issue and that surgery was imminent. He was able to see all of this from the x-ray. The doctor decided that an injection would be a good first course at which time I agreed to do so even though I would still require surgery. Prior to my injection I was informed that once I received the shot, I would not be able to have a surgical procedure for at least three months post injection, at which time I spoke to my doctor and reiterated my work/travel schedule and that a three-month delay would severely curtail my job responsibilities. The doctor was not pleased with me delaying the scheduled injections for the day, and I proceeded with the procedure. I experienced approximately an hour of relief and subsequently the pain returned at which time I contacted the office for an appointment. After explaining to the doctor that I experienced limited/short-lived relief, the doctor displayed disbelief and suggested giving it time and scheduling another injection in a few months. The doctor gave me a script to have an MRI done. I had the MRI scan and knew that I needed to seek out another doctor. I desperately sought a second opinion at which time, the new doctor informed me that not only did I need a hip replacement but that the ball of my hip joint was collapsing and I had severe asteonecosis. He could see exactly what was going on with my hip from the x-ray and the MRI and explained that my condition required expeditious attention. My new doctor scheduled immediate surgery, not knowing just how bad it was once he got in there and I am currently three weeks out and recovering well. Had this surgery been put off much longer, there could have been serious consequences. To this day, I have not heard a word from the Premier doctor. read more

Horrible experience. I made an appointment for 8am. I made sure that I faxed all of my paperwork and insurance info ahead of time. They called to push my appointment to 9. When I arrived at 8:45 I was asked to fill duplicate form that I had already faxed them. I waited till 9:35 to be brought to an exam room where I waited another 20 minutes without being seen. I went to the front desk to let them know I had to leave instead of just walking out. When I finally was able to get someone's attention, I told them I had to leave, they said "ok", didn't ask me to reschedule or even my name. When I got to my office at 10:30, I called to reschedule, they didn't even know I left. read more

Saw Dr. Huxster recently for a thumb issue. While he was holding my hand and checking out my thumb I noticed he had dirty fingernails, which is totally unprofessional and disgusting for being in the medical field. read more