It's always a pleasure to go see Dr. Al-Bana to receive such phenomenal, tender, and Care!!! she…read moreabsolutely totally goes out of her way for us. Thank You!!!! Marc

If there were a shrine to depression and uselessness, I think this place could be it. The building…read morelayout is a bit of a mess, though is navigable once you find the directory. You walk into a staircase and are faced by staff placards where you would expect direction signs would be. After a few seconds to orient ourselves and find the appropriate signage, we found the door we needed to go in on the ground floor. The staggered double-door configuration, the heavy security doors, the narrow window panels, the wired safety glass, the stark florescent lighting, and brutal off-white painted cinder block construction, the cheap tiled floors, the basic furnishings, the spartan decorations (mostly just black text on white signs), the lack of air conditioning, and the tight row of admissions desks made this place feel like a penitentiary. The "care" my fiancee received probably wasn't much better than what I assume one gets in a prison, as well. After a bit of a wait, we were led to a tiny windowless room that was barely big enough for three people (I had to stand most of the time). The assistant asked a number of questions - all of which would have been plainly answered with a simple glance in her medical records, which they were granted access to. After answering the litany of questions, the doctor arrived and started asking many of the same questions. At one point she looked at her medical records, but closed it, and kept asking more questions. We were forced to pull up her record on our phones, but it was difficult because their wifi had no internet connection and we couldn't get a 4G signal in the windowless room. Frankly, I don't think the doctor was trying to learn of my fiancee's medical condition; I seemed like she was just interrogating her. I got the impression they didn't want to treat her chronic pain, they just wanted to blithely say "lose some weight" and send us away, as if we were drug seekers or simply wasting their time. Nothing useful was accomplished in the uncomfortably-hot hour and half we wasted there. We had to self-treat the persistent cough that my fiancee had for weeks, since they refused to offer any help. We had to go elsewhere in order to get a refill prescription for an asthma inhaler, renewal for a parking placard, and my fiancee's social anxiety was flared up by the lack of any consideration by the medical "professionals" here for a whole month after this ordeal. We've gotten better medical care from the Dr. Scholl's Custom Fit Orthotics Center at Bed Bath & Beyond, than from this place. Guaranteed, we won't ever even consider coming back here. Even if there were no other options covered by insurance, we'd still stay FAR away from here.

The professional care is good. Make sure you find out in advance how much you will pay for initial…read moreand follow-up visits. Their per visit charges are not cheap. They are definitely not free. Prepare to pay 250.00 each starting with the hearing test and initial consultation. I did not buy a hearing aid because I felt the new hearing aid features from Apple work best for me. But. I would not have known that without spending $500 at this business.

Make sure you get all their fees disclosed upfront. The cost of the hearing test does not include…read morethe cost of consultation. Very disappointed.

This office building is located within the downtown business district. It's always busy but there…read moreis always street parking, or in the lot around the corner. My doctor is located here and the elevator is a quaint one- person space (maybe two people squeezed together) and believe me, I always look for the certificate and if it's up to date.

So my day started on a bad note, I had some serious tooth pain. I've been down this road before…read more.. I could tell it was infected. I needed some antibiotics ASAP! But, as it goes, I had a busy day. We all want to put ourselves first, but we can't always. So after my day was done I was desperate to see someone and get a prescription. Naturally, most places were closed already. Thankfully, this new place was open, and with the added bonus of a "save your spot" option. I filled out everything online while I headed over. The building is still under some construction, looks like it used to be a bank so they're removing the drive through part, but it's not affecting the business at all. I was greeted and brought in quickly, no wait. I explained my situation and they checked me out. The doctor or nurse or whatever title they have was great! She was friendly, kind, and quickly agreed that I needed some antibiotics as well as something for pain. She also recommended some over the counter options to help me sleep while I waited to get dental care. She put through my prescriptions to my preferred pharmacy right away. I'm really glad this spot was here when I needed them. I'd definitely return for any issue that didn't warrant a trip to the E.R.

I was visiting my eye doctor and twisted my ankle and fell. I suspected I broke my foot and looked…read morefor a close Urgent Care. I found this one and decided to give it a try. I am glad I did. The staff is extremely friendly and helpful. Everything was done with care and compassion. I was given an excellent explanation of what had happened and that I may need surgery and why. I was given a list of doctors in the area to evaluate my broken bone to see if surgery was necessary. I would highly recommend using this Urgent Care.

I had an incredibly disappointing experience at this urgent care facility. Despite being instructed…read moreby the call center to go to 9977 Woods Drive Skokie and arrive during their supposed open hours, the receptionist could not have been more rude and dismissive, claiming they stopped accepting patients at 3:30 PM. This contradicted the information I received from the call center when I asked to be sure they were open, causing unnecessary confusion and risk to my health. The receptionist (with short gray/yellow/purple hair named Stephanie at Woods Drive at 7:20 pm 12/11/2023) refused to acknowledge any responsibility, even calling the police when I expressed my frustration as she told me I HAD to speak nicely to her before she would see if there was anyone that could help me. The need for coordination between the facility and the call center is alarming, raising concerns about North Shore University Healthcare Systems' overall competence. The fact that urgent care was allegedly not accepting patients since 3:30 pm, the doors were still open at 7 PM, and patients were still being seen. When I asked the call center if I needed an appointment, he said no, it was Urgent Care, just go there. This experience has left me with a profound lack of confidence in the medical group and its recent mergers. I cannot recommend their services based on this and other recent situations. this is painfully unfortunate. Yet, they keep buying more hospitals. I also sincerely hope North Shore University Healthcare takes Stephanie's lack of responsibility seriously. Her dismissive and uncompassionate behavior, especially in a healthcare setting, raises serious concerns about her ability to handle the responsibilities of her role. Her lack of accountability and respect for the job, combined with the potential implications for someone's health and welfare, is alarming. I strongly recommend that the healthcare system reevaluate her suitability for such a crucial position before her actions cause more severe consequences for patients in need. This incident has underscored the importance of having staff who prioritize compassion and responsibility in healthcare settings.

Just had 5 star treatment at the old Skokie Valley Hospital. Out patient Colonoscopy. all great…read morefrom parking, registration, prepping, surgery: zero complaints. Well done!!!

Dr. Denham is a brain angel! I am so grateful we found her. My son went into his first session with…read morea headache, nauseas and unable to eat and came out feeling good. The oxygen is healing his brain but it's Dr. Denham's extraordinary knowledge, patience, kindness, passion and sincere desire to see my son heal that has given me so much peace through his concussion. If your child is concussed this is the only treatment I found actually healing the brain. Her staff couldn't be nicer!

I have mixed feelings about writing this review. My son has been there several times for…read morehyperbaric treatment. We absolutely LOVE Addie, the technician who operates the Hypberic chambers and schedules appointments. However the receptionist and and billing specialist are just awful to communicate with. They have lost doctors referrals and filed incorrectly with insurance company. Pat the receptionist speaks as if you're annoying her by calling and refused to give me the billing specialist last name. She actually said "you can ask her when you call her" we don't give out that information. How unprofessional!!

The wait time in the ER waiting room is 5+ hours and even 10. Even if a patient arrives by…read moreambulance with a heart attack they sit in the waiting room. It's inexcusable. Everyone is complaining and in pain here. There is no explanation for how long people must wait. We would have all chosen a different hospital if we had known we would not be seen. Please check the waiting times. A long wait time here is very common and you can review the extremely long and dangerous waiting times online. We would all give this hospital a rating of 0 if we could. Now people are bailing without getting any help for their emergency.

From the owner: NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system…read moreconsistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes six hospitals - Evanston, Glenbrook, Highland Park, Northwest Community, Skokie and Swedish. NorthShore also includes a 900 physician multispecialty group practice, NorthShore Medical Group, with more than 140 locations in the Chicagoland area. NorthShore has annual revenues of $3.2 billion and employs 17,000 people.

Lab manager ST should retire. No technical experience with instrumentation . Shortage of certified…read moreexperienced staff. i have not seen this anywhere, one of the med tech does only scheduling of the staff only .Not once I seen the person to perform bench work.Waste of money to have employees like this.

I cannot seem to ever get anyone to help me schedule an appointment with a specialist on the phone…read moredespite many frustrating attempts over the last month. I've been told they'll call me back and nobody calls or they put me on hold and nobody ever comes back on the line. So sad.... Either they just dont care about people or they're that understaffed?