I imagine urgent care clinics don't get a lot of love, lol, but I was extremely happy with my…read moreexperience here. I came in (unbeknownst to me) extremely dehydrated and in terrible intestinal distress after a trip to Mexico (ahem, yes I know, yes I was careful, happened anyway). Dr Jess was so compassionate, knowledgeable, and explained things in a way that didn't make me feel stupid. They were playing 80s hair rock in the hall the first visit which I thought was hilarious and kept me in good spirits during my inevitable bag of IV fluids. (The next visit was soft pop so imagine they like to mix things up). Everyone from the front desk to the nurses were so helpful and friendly. I'm also a cash pay patient and I appreciated knowing up front what I was going to be charged. I can't say I hope to grace their doors anytime soon, but should the need arise I will come back with no hesitation!

I received a Lipo B12 injection, and within an hour the injection site became red and swollen…read more Concerned about the reaction, I returned to the clinic immediately to have it evaluated. What frustrated me most was that when I came back, the clinic wanted to bill my insurance for the follow-up visit rather than taking responsibility for addressing an issue that occurred immediately after the injection. I felt I was being charged for a problem directly related to the treatment I had just received. I was especially disappointed by the lack of accountability and customer service. Instead of reassuring me and addressing my concerns as part of the original treatment, I was treated as though this was a separate medical issue. This experience left me feeling unsupported and dissatisfied with the care I received.

My visit here for a viral infection could not have been easier. The check-in process was very quick…read moreand the front desk staff was very friendly. I was checked in and my name was called within 5 minutes of my arrival. The doctor came into the room immediately and provided me with necessary OTC and prescription medications. I was in and out in abt 25 minutes!

Nobody at this place seems to like being here. Brought in my husband for what I felt was an…read moreemergency and their response was essentially "what do you want us to do?" Very unprofessional and without any sense of urgency or patient obligation.

It's very easy to book an appointment on the website. Fill out the prescreen questionnaire and…read moreinsurance info. Lots of parking spaces available at this location. Check in at the kiosk. At my designated time, I was called into the room to meet with a nurse practitioner. They quickly diagnosed me, answered ALL of my questions patiently and thoroughly, and sent medication to my pharmacy. I wish getting an appointment with a specialist or my primary care doctor were this effortless. If you have an emergency or serious condition, go to the appropriate medical facility, but for my appointment today, this was exactly what the doctor ordered.

$169 RIP off. On 3/12 I saw Manijeh Ghafouri, after waiting 30 minutes after my timed appointment,…read moreand asked how much to have my blood pressure read. She said it would be FREE because I was on Medicare. She did a lot more than just take my blood pressure. I questioned why she had to take my weight and provide other services I did not request. She said it was standard. Jump ahead 5 months to 8/5/25 and I get a bill. My insurance denied the payment. I called CVS to explain the situation. I initially talked to the dumbest called center person ever. After 10 minutes of being on hold, I was transfered to someone I could at least understand. He was sympathetic, but could not do anything for me. I offered to pay $100 (he said that is their standard charge for a blood pressure reading), but he said there was nothing he could do. I had to pay the whole $169. I paid, but CVS is dead to me.

Never a fun time if you need to visit an immediate care center, but other than feeling poorly my…read morevisit here was worthwhile. The reception staff were friendly; however, they/the office had me do a test that was absolutely not necessary and though I didn't ask questions about it I was in a lot of pain and didn't even really think about it. They really need to move to a model where they are telling you why they want or need a particular test so that you can refuse if you want. Generally I would not opt out of a test, but this one was truly superfluous, and worth removing one star. The doctor I saw was excellent. She listened to my concerns and her exam did not feel perfunctory or rushed. She provided a prescription for immediate relief as well as a referral for PT and I've been undergoing treatment since. The waiting room was reasonably sized and comfortable, and I'm not sure if it was the day or time of day but there were only a couple other people there. The parking lot is huge, but this is kind of an outpatient medical center; in addition to the immediate care clinic there are offices, oncology services, and other specialists to be found here.

They are great with walk-ins and I was lucky today, no one else waiting for an appointment. They…read moreare really good at quality care and I've had nothing but good experiences here. The receptionist, the nurses and doctors here are top notch and you can expect nothing but superior service. One good tip that the receptionist gave me was to not come when they first open. She's like, people think that if you get there early, it won't be busy. That's totally the opposite and they are usually less busy late afternoon to really evening.

i wouldn't say amazing…read more i went there at 1pm. the receptionist said they close from 1-2 for lunch. if you need immediate care, this might be important to know. went back at 2pm. after paying and getting checked in, i was told it would be approximately 25 minutes. it was closer to 1hr before i was seen. that said, the tech and practitioner both apologized for the delay. from there, my visit went very much as expected.

The walk in hours for this office is 9 am to 6 pm or so. I have come here twice now, well before…read morethe stated closing time (once at about 10:15 am, and another occasion at about 3 pm) only to be told that they are no longer taking patients for the rest of the day! The reason? They are so far behind (a 3 hr wait) they don't want to accept additional patients. What's the point in posting afternoon and evening hours if you're going to stop accepting walk-ins less than 2 hours after you open for the day? I

Urgent cares were something that I got used to seeing when I moved to the east coast; it was…read moreinteresting to see more and more of these pop up back at home. This particular one is located off of Dempster, across from the new mini Target, where once stood a resale/consignment shop. UltraMed addresses the following needs (and, more) for their patients: cold/flu, sore throats, fever, cough, pneumonia, respiratory infections, rash, eczema, yeast infections, various testing, and even offer school/sports/camp physicals. The front desk was friendly, and the P.A. that I saw was fine. I just found it odd that there weren't really any other patients there at the time, and there was just an incredibly long wait time in every aspect - a long wait time to be called back, a long wait time sitting alone in the room until someone came in, a long wait time to receive a confirmation of what I had, and a long wait to follow-up and to get checked out. It became awkward, because what felt like 30 minutes or so after receiving a prescription and thinking that my session was done, I wasn't sure if I could just have walked out. There weren't any check-ins at all during at any point in these scenarios, and I really thought that I was forgotten! I don't mind seeing P.A.s or nurse practitioners, but only if they are competent in doing their job. However, the particular P.A. that I saw seemed to look up/research on his phone, had to get constant confirmation from one of the doctors that were on the premise, and played a waiting game to receive the 'okay' to proceed in how to handle the case. If I knew that was how I was going to get my diagnosis, I would have just self-diagnosed using the internet! I just felt that there was no respect for my time. Why couldn't the doctor just come in and say what was needed to be said, or the case be transferred to someone who actually knew what to do? The amount of time I spent here, it would have been better just to have gone to the ER and waited an extra couple of hours. There was also a billing issue; make sure you always have a receipt when you pay with your insurance to confirm payment, as you may get notices of an inaccurate balance! I'm glad I finally got the results and the medicine that I needed, but I can't recommend this place to others, especially since there is no sense of 'urgency.' My patience and my anxiety just can't handle it. There's plenty of parking in the small strip plaza lot. +extremely long waits times in all aspects +located across from the mini Target +free parking in strip plaza lot

By far the best health care in the area! My husband and I have used this Urgent Care clinic twice…read morefor post surgery care. Many places turned us away because they had not done the surgery. The friendly staff at UltraMed took us with no issue. The office staff is beyond friendly and accommodating; very helpful. Dr. Alex in particular provides exceptional care with the best bedside I've ever experienced. We came in to refill some post-surgery medications. Dr. Alex examined the incisions and noticed a couple spots he thought he could help heal faster. He was very thorough and informative. He took the time needed to help keep surgical wounds healing well and even let me watch closely as he worked. He made easy friendly conversation between being very clear about what he was doing and why. If I could make this Urgent Care clinic my GP I would. By far the best medical care I've experienced.

I had a ordinary PCP virtual visit and very unsatisfied with it. The doctor didn't make any…read morediagnosis and gave me any medication, only said I should book an in-person visit to have further diagnosis... After that so called visit, I got an incredibly expensive billing about $81. But based on my Aetna insurance plan, I only need to pay $30 for the copay!!! Makes nonsense! Never recommend to anyone!

Registered online for an appointment. They were ready SPOT ON THE TIME. The partner in the…read morebusiness who took care of me was professional, personable, and generally fabulous. This is my second visit to this location; recommend it highly.

***Just to make you aware this immediate care center has relocated to suite 130***…read more I'm am up from Louisville, Kentucky visiting my cousins for family time. I have been up here since Saturday and we have been out here in these cold Chicago streets living life. Sunday my throat felt a little scratchy, by Monday I was worried. All throughout the night, I was awakened to the pain from swallowing that intensified as the night progressed to morning. By this morning I could not swallow without major pain and I could feel the drainage in my ears and sinuses. I was nervous about coming here because of the Yelp reviews but my cousin in law said this is the only immediate care he goes to. My experience was excellent from beginning to end. I arrived and was immediately greeted for check in. Check in was about 10 minutes to answer all the questions and sign the all of the consent forms. The gentleman who checked me in spoke clearly and was extremely nice. I waited about 5 minutes and I was called back by the nurse. The nurse was extremely friendly and efficient also. She asked me symptom questions and took my pulse and blood pressure. She Then left and said the doctor would be with me shortly. I waited less than five minutes for Dr. Shah to arrive. Dr. Shah introduced herself and then asked me questions about my sickness. She took the time to listen to my symptoms and she also took the time to just let me talk about how was I was physically feeling. She then checked my nose, ears and throat and we discussed my pain level. After she diagnosed me, we talked about the medication that she was prescribing me, the possible side effects and what to do to combat the pain until I started to heal. Lastly, she placed my prescription to my pharmacy of choice. She then printed off my "After Visit Summary" sheet and walked me out. Though I would rather have not gotten sick during my visit to my cousins, I am thankful I choose this immediate care company and location. If I am in the Chicago area again and get sick, I will be intentional of driving to this specific location.

I have been calling the urgent care to speak to a manager concern a return to work letter that a…read morenurse practitioner and was not cosigned by medical doctor. I have not been able to get in touch with a manager I have been given the runaround The manager will not answer any of my calls I don't know what type of urgent Care facility this is but they are not professional at all.

J.P. GALLAGHER CEO of Northshore should be fired immediately - what the hell is the point of…read moreemergency room - get this moron fired Piece of crap hospital - Went to emergency room for chest pain - waited over 3 and a half hours - wtf is the point of en emergency room? All the staff is rude and don't give a crap - but don't worry CEO probably making millions Absolute garbage - I asked the front desk about the wait time and they actually said - well if you want to go to a different hospital - are kidding g serious? After waiting over 3 hours this is their response

Kicked out and threatened with jail time upon visiting for blood work!!!!…read more Not only is the immediate care center title misleading for it is not immediate but it also does not employ people who care - at least at the front desk My wife was trying to get her blood tested so she showed up and was told she was too late she had to come in before 5pm So she went the next day at 4:25 pm. She checked in and was told we aren't taking anymore patients today. My wife protested, I was here yesterday and told to come in before 5pm We can't see you today Can I speak to the supervisor? No I am calling security - was the response ! Then a middle aged lady at the counter said she was waiting for an hour and she was asking about her wait and they were getting security to throw her out too. Security came and said if we don't leave they would have the police throw us in jail for trespassing. We are patients!!!?? How are we trespassing??? The supervisors name and phone number were written on a yellow posted tit note was given to Both women being tossed ... When my wife tried to call she got voice mail. Some etheric supervisor in the system who can't be reached it seems! Not surprising! Is our healthcare system so bankrupt that it is willing to take our money but no longer provide basic customer service? Nor care? Is it because my wife is a minority she was treated this way? The other lady was white... so who is to say. I advise all customers looking for compassionate care and any semblance of customer service and respect to avoid this location like the plague! Unless you want to be threatened with arrest for trespassing !!!! -5 stars