NORTHWESTERN LAKE FOREST HOSPITAL…read more DOS - 3/5/25 I came to you, (cardiologist), because I didn't feel well. I had terrible shortness of breath - even while sleeping. You admitted me to run some tests, and that is where it all fell apart. I had/have multiple issues. I thought they'd all be addressed, but no. The minute hospitalist, dr nk ,found out I had a blood clot in my heart, SHE THREW ME OUT! No explanations, no listening, no compassion. I never found out the results of my urinalysis. Guess what, now I have the worst UTI that I've ever had. And NO, my NS internist ISNT taking care of me! He doesn't even respond to my calls or messages. I'm taking AZO to try & relieve my pain! I thought (cardiologist) wanted to do more tests! My SOB IS WORSE THAN EVER! No medicine I was taking before gives me any relief now. I am awake all night. I have to try & sleep sitting straight up. NO ONE ADDRESSED MY SOB WHEN I WAS IN THE HOSPITAL ! My throat still feels swollen. Someone had said they'd do a swallow test. NOPE! Dr K threw me out! I have terrible diabetes. I was told "we don't do diabetes consults in here". Wow! "First do no harm". HA! You people did nothing but harm!! I went into your hospital not feeling well. I was hoping you'd address my concerns and I'd leave finally feeling better. I didn't! You failed me. PS - In ER, specialist in midline iv, tried twice to put one in my arm - she FAILED! Then she had the colossal nerve to say she wanted to try a third time in my other arm. I said NO!

They took very good care of me. Had an emergency and they got me into surgery right away.read more

Dr G, admissions, security, and one APCN Was very helpful, kind, and courteous, were…read moreoutstanding got me in and out quickly. There's one bad apple The nurse who drew my blood, I asked the Dr to not give me a iv yet incase I didn't need to stay or have any surgeries. Because I am a very hard stick. So the nurse took offense, because I showed the bruises from last time I guess it was her from last time because she was upset. And then I heard her repeatedly saying things about me to the point where I heard her and she was very mean, stern and rude Not a way when I was having a panic attack. That a cardiac, pulmonary, bone and mental health is involved. Oh I included a picture for her for a keepsake. Chow for now I'm taking the anti anxiety medicine that I was out of and Dr G was happy to prescribe.

I need a Mammogram. My doctor sent in the orders back in October. Called to make appointment and…read morewas told I needed different orders. My doctor resent the orders in December and again Advocate said they couldn't set the appointment the way they the orders were written. So I gave up. My doctor called me and said they really wanted me to get this done, it was important! By the way I HAVE GOOD INSURANCE!!! So once again I called to make appointment. First I was told I would be required to bring the Written order from my doctor. Then they told me I needed to bring the results of my last mammogram. I told them I did not have them. It's been over 10 years and I couldn't remember where it was done. So they told me they couldn't schedule a mammogram without it. Well you know what ? I've lived this long without a mammogram ! I am a paying customer and if you don't want or need my business that's fine. My doctor sent same exact order to Bright Light Medical Imaging... and guess what... THEY CALLED ME! And as easy as can be I have an appointment with NO ISSUE!

Nice hospital. If your coming to visit and your not imidiate family don't bring yours. Because they…read morehave to be 12 years old or older. So if you come come without kids.

As soon as my mother was transferred here from Grayslake, I noticed a major difference in the level…read moreof care and organization. Her treatment was skipped, and I was left trying to understand why it wasn't done as scheduled. It seemed like there was a lack of communication and consistency, especially with the overnight staff. The nurses need to do a better job following the charts and making sure treatments and care are being properly documented and completed. This was extremely frustrating and disappointing as a family member trying to make sure my mother is receiving the care she needs. The day staff was so much better! Overall, the lack of organization and communication was a huge letdown. I would not bring my mother back here again.

Not sure what's going on with all these negative reviews but all of my experiences at this location…read morehave been amazing. I don't like writing reviews because I have to take time to redownload yelp and etc but I felt inclined to because i've had multiple interactions now with staff in person and on the phone and each time they have been VERY helpful, professional, and friendly. Not a lot of front desk staff can seem like they like their job but they do a great job of it here.

I filed a lawsuit against Dr. Regan Christopolous for mistreatment in connection with an…read moreappointment. This came after eight months of appeals to her employer, Endeavor Health. Instead of taking my complaint seriously, Endeavor rejected all of my appeals to handle heir and correct misinformation in my medical records. I filed a letter from a medical expert who supports my case. How did Endeavor respond to the lawsuit? By using a high-powered law firm! Not only have I been disrespected but now,Endeavor wants to bankrupt me in court costs! It forget the Hippocratic oath:"Do no harm." If you want to know details, email me at bzager@msn.com.

So far everything is good not waiting too long but waiting long for doctor come other than that…read moreeverything is good

Every thing... it is extremely difficult to contact a Dr. . Almost impossible to schedule an…read moreappointment that is convenient for the patient. The Northwestern app is not easy to navigate and the scheduling dept. are rude. I am done with Northwestern Medical. I would highly recommend any other medical service provider

Dr Shukla is an excellent internal medicine doctor . He is through and cares about his patients. I…read morewent to him first then I recommended my daughter to see him . The office is clean and staff are friendly from check in to check out. Parking is tight but not their fault there are many places in the lot . We will continue with this care

I wish I could give 0 stars because 1 star is being overly generous! This office is run by the most…read moreincompetent, condescending, and rude group of women I have ever met. I waited 1 year to get in to see and establish care with Dr. Han-Chang. I arrived on time on the day of my appointment, and they said their computers told them my appointment was a different time (an hour earlier). I said, "That's incorrect. THIS is my appointment time" They then proceeded to blame ME for THEIR mess up!! They claimed that they called me....which they NEVER DID! As irritated as that was, I needed an internist/primary care physician...so I re-scheduled with the other physician, Dr. Howard. I would now need to wait another 6 months or so before that appointment. My Dr. Howard appointment arrived, I fasted (as per my instructions from the office), and AGAIN THEY MESSED UP MY APPOINTMENT. These women had the audacity to blame me AGAIN for their screw up and lied about contacting me! ONE MISTAKE IS FORGIVABLE, BUT TWO IS PURE INCOMPETENCE!!!! ADD THAT TO THE GASLIGHTING AND BLAMING ME FOR THEIR REPEATED MISTAKES IS BEYOND UNPROFESSIONABLE! I insisted that the office manager call me, and a young girl said she would give her the message. I HAVE RECEIVED ZERO CALLS FROM ANY SUPERVISOR OR OFFICE MANAGER, AND RECEIVED ZERO APOLOGIES!! Every woman in this office should be fired so that no patient endures what they put me through!!!!

This year has been quite the year of tour de hospitals. Lake Forest hospital has been by far the…read morebest we've been too. I was recently admitted for a few different things, starting from the ER. While a bit chaotic while they are under renovations for their new wing the nurses and staff made me feel important, and cared for every step of the way. It was a bit scary to see all the hospital beds lined up in the hallways and what not but I was always cared for. The ICU team is incredible! The nurses and doctors stopped by various times throughout the day to assure me they're keeping an eye on things and working on the best form of care to get me home to my little one safely. The nurses made me feel well taken care of. I didn't have my hair brush and one of the nurses braided my hair and talked to me about what was going on so that I wasn't as nervous about things happening. After leaving the hospital I got calls from the staff to make sure I was transitioning at home okay. The cardio team, they are a small but mighty team. I've been here for a few infusions and appointments, the doctors and nurses remember me and my family by name and are always checking in to make sure that the medications and everything is going well. Offering advice and various things to help my transitions. Overall, this is a great hospital! Every department I've experienced so far has been great, and the staff are so friendly.

In April I called to Northwestern Medical to schedule a prescribed "cat scan with & without…read morecontrast". I told them that previously phlebotomists have had to jab me multiple times to find my vein and I could no longer tolerate that type of pain and trauma. So I was scheduled for Lake Forest Hospital for the procedure because they had an Ultrasound to locate the vein. An appointment was made for Wednesday June 10th. I followed all their medical instructions, I went there and laid down on the table when suddenly I was told that No Ultrasound Nurse was scheduled for my procedure. So another Nurse came to inject the vein without the Ultrasound equipment. Her attempt drew blood but did not properly connect up with the vein in order to move forward with the procedure. The pain of the needle jabbing was just terrible! I could not bear a second blind attempt to find the vein, I was becoming nauseous. Half the battle is having the right tools and Lake Forest Hospital failed to properly schedule the Ultrasound Nurse, even though my appointment was made way back in April. How much lead time do they need? I am definitely not coming back here and the kicker is that the small amount of blood that they drew, they sent it for analysis, even though the procedure could not be done. I guess they need to charge the Insurance Company something...

They took good care and ordered my Rx's. I was pleased with the fast service!…read moreI would recommend them and have been there before! They were very professional.

Second time out of three that I've gone 15 - 20 minutes before closing time and they are already…read moregone. What a waste of time! Very unprofessional.

I came into office 10 minutes before closing today. The nurse and doctor could not have been…read morekinder and got me the medical attention I needed. Dr. Rachel Rubin was very compassionate in an upsetting situation for me. I cannot thank her enough. I would highly recommend this urgent care.

My husband went to see Dr. Mass for a work comp follow up. He made my husband and myself feel like…read morehe was actually listening and cared about what was going on. He sat right in front of my husband and talked to him and listened. We never felt rushed and all of our concerns were addressed. Will definitely be back if anything comes up. Dr. Mass is one of a kind it's very hard to find compassionate doctors like him these days. 5 stars !!!!!!

The front desk personnel was so kind as nice. Dr Rose was terrific, thorough and again, extremely…read morepleasant. That means a lot. Clean place and easy access.

Unfortunately was misdiagnosed with an obvious infection and had to go to a different urgent care…read moreafter getting sicker. I'd recommend going elsewhere. There's a cheaper and better urgent care a few blocks down. They charged me $300 to tell me to go home and take cough medicine. If you ask for a case review, they won't do anything for you and are quite rude about it. Trust the other bad reviews unlike I did.