Really bad experience and over all bad customer Service if you need a sytem go directly to ADT ....save yourself the headache safe street sucks. read more

A door-to-door salesman presented himself as a representative that worked with AT&T and stated they were doing a promotion to reward their existing customers. He stated ADP would be an add-on service to the existing bundle we currently have with AT&T and that it would be part of the existing billing. He did not state it would be a separate account and billing from ADP. I did not agree to the additional cost and was not even aware of the cost. When I first charged I reached out to SafeStreet to inquire about my first charge, they stated it was an error and reversed the charge. The second time it was charged, I reached out to them again, but was unsuccessful in reaching them. There was no answer to the salesperson's phone and when calling them directly, was told I would get a call back from a Supervisor. I have yet to receive that call. I requested to cancel through ADT, and was told only Safe Streets could cancel the account, however I would be responsible for two year contract of their services. read more

We decided to go with Premier Security after reading the reviews and having a conversation with Brad over the phone. I was skeptical at first because of the promotions that were going on seemed too good to be true and they partner with Safe Streets - which has horrible reviews on here, but he assured me that he was always going to be available to make sure our system was functioning as advertised and will work with us to make sure our monthly rate didn't increase dramatically and even gave me his personal cell number. Thought that was a good sign so we went ahead and signed a 2-year contract. The technicians who came out were all very polite and friendly. During our initial install, we were short the Ring doorbell and a sensor so another tech had to come out a few days later. Not a big deal. Then we noticed that one of our cameras wasn't catching motion because it was installed too far out so another tech had to come out and fix. About 1.5 months in, one of our window sensors stopped working so another tech had to come out and replace. Each time, Brad was responsive and helped with setting up the techs to come out. Recently, our hallway motion sensor just stopped working and I guess it actually stopped working for over 30 days so I contacted Brad to have another tech come out and fix. He told me his company was no longer servicing our account and that I had to call ADT directly. Obviously confused, I asked for clarification. He said his company only does initial set-ups and will only follow the customers for 90-days after install; after that, everything is managed by ADT directly. So he told me to call ADT. I did and ADT said because our account was set up by an authorized dealer, I needed to contact them. So I reached out to Brad again and told him what ADT said. He said they were incorrect to tell me that, but he will set up an appointment for a tech "to help me out". Well, his install department did call but just said it was a miscommunication and they're not coming out, even when I told them I had Brad's word. So in one morning, I found out the following that wasn't disclosed when we first signed on: - Premier Security only services accounts for 90 days. - They're only allowed to sign up new accounts; existing accounts go through ADT directly. So all the talk about keeping our rate the same after our contract is up is basically false advertisement because they don't/can't service existing accounts. We'd have to negotiate with ADT after our contract and either go month-to-month or cancel altogether. Awesome. So Premier Security is great to get you started, but be aware that you're on your own with ADT after 90-days. You don't really have a "contact" to avoid calling customer service or anything like that. read more

Hi, I wanted to say Thank You, To: Jon 19184 & Kandy 19472. I had such a Fun time Talking to Jon, about getting the New alarm system, & all the cool stuff they had to offer. We are so excited about getting this Service. Kandy spelled with a (K), it was so Fun as well. The reason I say fun is because Nowadays we have to make sure that we cross our (t's) and Dot are (i's). That's what we use to say!.. Lol But yes, when you Buy a home and you have all of your Precious Precious Family, That cannot be replaced you want to protect them the Best way you know how to. I use to work for ADT. Many moons ago. I know how they work inside and out. And I had ADT when I lived in an apartment when my children were all little. Wanted to say Thanks to you, Both so very much for all your help. So much Appreciated. See you on Saturday. read more

My husband and I switched from another carrier to ADT 90 days ago. Today we called because our system seems to have a faulty battery. As you know, they do not have standard batteries. When we booked the provider we were told everything was covered under warranty. Well today they want us to pay $25.00 for a service charge. For what? Batteries that should have been new when the system was installed. The rep said well if we come and replace the batteries you won't have to worry about them for a long time. Ummmm sir if you would have put fresh batteries in during installation we would not be worried about batteries 90 days later. Is it me? I am ‍. Is this how y'all squeeze money out of your new customers? Can someone give me a company that really wants our business and not try an nickel and dime you. read more

They don't fulfill their promise. they just lie to sign you in. That what happened with me They promised me with special price even she wrote that on the contract with her hand but she didn't fulfill and I called the customer service and they did nothing because I'm already signed in. read more

I am extremely disappointed and unhappy with the level of service from Brad Woodard. I did my research before I hired him for the job and we had a transparent discussion regarding my concerns about other alarm companies I've worked with in the past, and he assured me that he would be available had any issues arise. Sure enough, from the beginning after the install, my whole system didn't even work. None of the keyless fobs worked from the beginning and when I called Brad to service these issues, he stopped returning my phone calls! He still has not returned my calls to fix the problems with his install. My home and family do not have the protection that I paid for. If you're considering hiring them, slap yourself, and take your money elsewhere... read more

John Lancaster made the decision of getting a security system for my house very simple. There was no high pressure sales tactics and he answered all of my questions very quickly. I would definitely recommend this company. read more

Great company! They had the best deal and offers and trust me when I say I did my research. We had previous equipment that came with our home when we bought it that was very outdated. We had Premiere come out and I was instantly sold on the new technology they had! We got a whole new system that doesnt look like its from the 90's and got a doorbell camera as well.We have the pulse and I honestly love being able to check and do everything from my phone.The system was pretty easy to learn as well. Highly recommend! They were very prompt,professional and friendly. read more

We worked with John Lancaster who was prompt and very professional. Our system works great and we haven't had any issues. My home and family are protected and we are very satisfied with the services and value. read more

I've been through a million and one security systems but when I went through these guys it changed everything for me. Customer service is amazing !!!! Easy fast set up and courteous installers. They were patient enough with me to answer all my questions. I've got another home that I'm gonna get done by adt ... read more

I had the the best experience working with John Lancaster. He came and installed the next day! The service works excellent and haven't had any issues. John explained in detail how to navigate thru the system and was very professional, I couldn't be more satisfied, me and my family are protected and couldn't be happier...Highly recommend read more

Brad is the man. He helped us get a security alarm system for our business. And let me tell you it's very easy to use . And it keeps me at peace at night .. he knows his stuff. And he tell us how it is. .there's no gimmicks or hidden fees. So when you are ready for alarm system. Hit up Brad . Thanks Brad . read more

Awesome company! They gave us the absolute greatest system and the best deal I've seen after shopping. Cameras are top quality. I got ADT Pulse and it's definitely the way to go. I know why ADT is the best. We had ADT at previous homes but tried another company for a while but it wasn't worth it. Not even close to the same quality. Make sure you call Premier for a consultation. They do everything and installation is fast and clean. Very professional and easy to work with. read more

Love my new security system and security cameras! Highly recommend Premier security USA for all your home security needs. They have great customer service and offered me the best deal by far out of all the companies I contacted! read more

We love our new ADT system. It was everything we were looking for in home security. Products and services are top quality. Customer service is amazing they showed up on time and were polite and answer all our questions. Thanks premier security! read more

Priscilla was extremely helpful and thorough. She made sure all my service needs were addressed and questions answered. Any follow-up question was promptly coordinated and resolved. Thanks for your outstanding service! read more

Fantastic company! I had the pleasure of dealing with John Lancaster. John showed up within hours of calling him and had our alarm installed the next day. The installation crew was on time, did a quality install and explained how to use the system in detail. I have recommended John to several of my closest friends and family members and they couldn't be happier. Highly recommend! read more

I have been ADT customer for a little over 2 years now and unfortunately we had a horrible experience with the first "adt authorized dealer." Once my wife and I purchased our new home we were hesitant to even activate our ADT system again because how horrible the customer service was until I met John Lancaster, who is one of the owners of Premier Security. John personally came to our home and explained what programs and equipment his company had to offer. He is nothing but professional and a man of his word. A week later he had his technicians out installing our security system and cameras. John continuously texted and called me and kept me updated with any information. The technician that came to install our system was a very professional, hardworking young man, who took pride in his work. We just added additional equipment to our home for added protection and John honored the same deal as the initial install. My wife and I are so happy with our security system that we have recommended John and his team to multiple family members and friends. John has provided the same customer service to them as he did for me! It is nice knowing that there are people that still take pride in their profession and are not after just the money! Thanks again John!!! read more

Priscilla and her coworker in training were very informative, professional and friendly. I normally don't do door knock sales, but thought I'll see what they have to say, and go from there. The presentation was solid, everything was presented openly and upfront, it wasn't one of those "this is to good to be true" pitches. Priscilla went above and beyond ensuring I was informed and left no questions on the table. To date, I'm very pleased with the product and service. I will recommend ADT, Priscilla, and her team to all my family, friends and colleagues. read more

We love our new system, we received great customer service and on top of that a great deal. I would recommend to anybody looking for a security system! read more