Locally owned business, that's a plus. Keep your receipt if you buy fish. Even if they remember you coming in or you have the bank app proof of purchase, they won't honor the warrantee. read more

Great great store. I have been buying food, hog/car toys and treats for at least 12 years. I suggest this store. Just compare it to PetSmart next to it. And it operated by local people read more

Literally the only place in town I trust for fish advice. I know I can go in there and ask for help from someone who actually has experience. They take great care of their fish! read more

A clean, open store with some small animals, a huge aquarium area and a huge variety of cat and dog food. As a small animal owner though, the prices for food, bedding and such can get pretty expensive. If you're looking for small animal supplies I would look around before you start buying. I keep coming back to look at the cute animals and hoping to find deal on a treat or two. read more

Premium Pet Supply - store front - Pet Stores Near Me - Bloomington, Illinois

Customer since 2002, needed to return $70+ bag of *moldy* dog food and was given the run around. Chewy.com has way better customer service and return policies. read more

This is my go-to shop for anything my cats need. Premium Pet Supply is one of the few (possibly only) places that sell Innova in town. They also have a variety of very healthy cat foods along with the normal fare. They sell home-made dog treats at the check out counter, and have a variety of nip and feather toys for kitties. They have moved to a larger suite next door to their old location, which is a good thing - they were a little cramped before they moved. I have not investigated the Aquarium area, which seems to be the big thing there. I haven't had much interaction with the staff, except at check-out, but they seem generally helpful and nice. The best part about this place is their "punch card." When you buy a case of canned food, you get a punch on your canned food card. When you buy a package of litter, you get a punch on your litter card. Once you've bought 10 (I believe, cannot recall the exact number at the moment) you get your next one at a discounted price. They don't get five stars because they do not sell frozen mice/rats for my lovely python. I really wish I could call this place my go-to place for all my pets' needs. read more

I want to like this store and buy stuff here because they are not a chain BUT every time I go in there, they are jerks to me and treat me like an idiot. Wish they would just be helpful and polite. There are 2 guys in their early 30s who are the worst. Seriously acted like they were superior with their fish knowledge and I was stupid for asking questions. read more

I recently started my search for a female rabbit and was not disappointed by what I found here. Well, actually, I was, because I want to get a female rabbit, not a male, and they had two males. But that's not a mark to make against them. The fact is, when I asked about female rabbits, they instantly jumped on the chance to place me with a female rabbit from a breeder. I'd rather wait to find a rabbit and get to know in the store before buying it, instead of ordering through them, but the fact stands that they're willing to help me get a rabbit, even if it is one they don't have! The prices are decent, and after wandering the store, I noticed that it's a very well lit and maintained store. Compared to what we have upstate in Wheaton, Naperville and the other suburbs, this store isn't quite as intense, but it's a good store to visit for any pet's needs and they carry a decent array of small pets. Update: I just bought a beautiful Mini-rex from this place. I highly recommend them read more

I've been to this store a few times - usually just to browse the small animals and fish sections. Things that I really like about this store include: -Great selection of high end foods for all types of animals. We buy our guinea pig food there all the time. -A lot of unique aquariums for sale and tons of fish supplies. -They seem to take pretty good care of the small animals that they have for sale (hamsters, guinea pigs, rabbits). -There's no overcrowding of the small animals. Their cages are of sufficient size. Compare that to places like Petco who sometimes have 6+ guinea pigs in one small cage. Things that I don't like so much: -High prices -The fish section doesn't seem to be taken care of well. I've seen a lot of dead fish in the tanks and the bettas, while not in cups, are still in tiny little compartments within the aquariums. -As usual in pet stores, there's an overcrowding of fish. Overall, I think it's definitely a place you want to visit - especially if you're looking for higher end foods or you want to adopt a small animal as their animals looked healthier than the ones at the larger stores usually do. Check them out before you go to Petco! read more

They are a locally owned lovely group of people!!! !Super knowledgeable on all pet products and there fish tank cave is best in central IL.

Just moved to town and looking for a place to buy good cat food. I have a 14 yr old cat and I want to take good care of her so she hangs around as long as possible. The gal who helped was awesome. Extremely knowledgeable and showed me a variety of brands I'd never seen before. Really good stuff. High Protein, grain-free. All types of proteins from all over the world. I will definitely be making this my primary pet store. read more

The people here are so lovely and helpful every time I go in!! They take the time to engage with each customer personally if you're in need of help, and always give very knowledgeable recommendations. No pet problem is too small- I've been in before for issues with my (very cheap, relatively short lifespanned) fish, and everyone helped me seriously. They understand here that ALL pets are family. Everything is always clean and bright, and the employees are so kind. I love coming to premium pet supply!! Can't recommend them highly enough. read more

A good local fish store for advanced aquarium hobbyists. They have a fish cave with a decent selection of saltwater livestock and a good selection of freshwater fish and plants. They have an employee named Jesper with a shaved head that really knows his shit and is a great reference. If they don't have what you are looking for, just ask and they will order it and have it in about a week. Their prices are good, for the generally premium products they carry. Minus one star because they are not as awesome as Sailfin. read more

The only place I shop for my best buddy, Lennie. Innova dog food is the best and they always have unique toys and treats. Locally owned and the staff is always very, very friendly and helpful. read more

It's great to have a nice, local pet store. While the inventory isn't as diverse as the Petco Megamart on Veteran's, it's got a good selection of high-quality stuff. What's more, they usually have *better* prices than Petco. Local business... nice staff... good price... What could be better? read more

They stock real high quality pet food. Usually am checked out within minutes whereas the chain stores you can be stuck for a while behind a line of people. read more

Extremely knowledgeable and friendly staff, clean store. Huge selection of top quality foods. You definitely won't find Puppy Chow here thank God! Prices are high but I'm willing to pay it considering my animals are the most important things in my life. Wish they carried my brand of cat litter--I use the Breeze system, so I have to make an extra trip to another store. Love the yellow cards, nothing like a good discount to keep ya going back! read more

I love, love, love this store. Only place in town I will shop for my dog. We go in at least once a month and he always goes with me. The staff greet him by name and have a treat for him every time. My dog loves to roam their aisles and pick out his own treats and toys. Highest compliments to a locally owned store. read more

This is the only place in town that carries California natural, but it is over priced. We can get in it Campaign for less and do every time we have to drive there or go through there. read more

Having been a long time customer of Petco (mostly for convenience) I ventured into Premium Pet Supply looking for a new food for my cat, who has a very sensitive stomach. Since they did not have the exact food I was looking for, I ended up picking up a few samples of a different food at $.99 each. When I got to the register, the staff offered to special order the food for me and gave the samples to me for free! I was pleasantly surprised at their customer service and knowledge of the products, compared to Petco. The only reason they have 4/5 stars is because they did not carry what I was looking for. read more

Yes - this is a very nice store. BUT - they have denied our buy-6-bags- get-the-7th-half-off card twice now. We always buy Inova large breed dog food. They were out awhile back so we bought Innova large BITE dog food. It's the same exact food - just a different shape and name. They refused to count that as one of our 6 bags. My husband and I spend approx. $250 a month in this store on dog food alone. And the ONLY reason we buy it here is because it's the ONLY store in town that sells the premium foods. After some investigation I found out that Premium Pet Supply paid lots of money to be exclusive sellers of the premium foods - Innova, Fromm, California Natural, etc. Nobody else in town can sell it except Premium Pet. I would not buy from them if I could get it somewhere else in town. read more

Dont think Ill be shopping here again either. We recieved 2 plaid coats for our puppies for Christmas, and they were too small. So I went back and exchanged them for larger ones. got a store credit since I didnt have the receipt. Well they didnt have them in stock, so they said they would order them and it would be about 10 days until they came in. No problem. Called again around Jan 8, still nothing, said it would be about 10 days. Ok, so today, Jan 21, I call again and they still arent in, and I was told they are too busy to ship them. What? To busy to ship a product to a customer?? Then on top of that they have my name why couldnt they call me and let me know, why was it always me calling them? Very bad customer service, why spend the money at a very expensive store when I can go to Wal Mart/Kmart or even the internet and get the same thing for less. Lost my business. After going thru the store owner, the did decide to give me cash back for my credit. I feel for the person who wrote about the fish, myself and my daughter went thru the same thing when buying 1 fish for her little aquarium. "Just give me the darn fish", paid for it and I walked out. Crazy! Its a freakin 25c feeder fish! read more

We've been going here since we moved into the area three years ago. The staff is very knowledgeable and they have a good supply of marine animals. With their help, we were able to build a beautiful 125g salt combo tank. We have purchased many fish, verts and inverts from here, and never had a problem with their health. read more

One of the few local stores that carry higher quality dog food like EVO. Employees are always friendly and seem knowledgable.

I really liked this store. They sold high end items and were knowledgeable about their products. Prices were somewhat high, but when it comes to my pets that is not an issue. Definitely would recommend. read more

. i had a store credit from a dead fish i returned there. and when i tried to use the credit the bald manager told me that was not a store credit receipt . i told him that was the ticket that the girl that worked there gave me when i returned the dead fish . he act like he did not believe me . then he went to the back office to check it out . then he came back up front and told me his employ gave me the wrong copy of the ticket .then he told me that he would go ahead and let me use the ticket this time but it would never happen again . ( like this was my fault his store worker gave me the wrong ticket ) then he told the kid at the counter to only give me $9.00 credit back ? instead of the full credit ? the fish was $8.99 + tax he only gave me $9.00 credit on the new fish then had the nerve to charge me tax again . so i paid tax twice on the same $8.99 fish ? i ask him why he told me that this would never happen again . that this was there mistake not mine . then he ask me to lower my voice when i ask him about it . he tried to make me look like the bad guy like i was the one that made the mistake ? i told him he should be the one to tell me he was sorry not me he laughed at me and smiled . i never bothered to tell him he charged me tax on something that i already paid tax on ( he was so busy trying to show off for the other two boys that worked there ) i told him i would not be back . he smiled and said good . ( the guy is a smart ass) i hope the lady that owns the store gets rid of him before he runs off all the fish people they have left . the bald manager was very rude read more