My only one star review to share…read more Signed a fraudulent finance agreement and couldn't drive until completely redone and fixed via email. Once I looked at the print out copy I was shocked the number was well over $4,000 more than agreed and the financing terms were completely wrong, not what I pointing and selected while doing the contract. They tried lying and also tried to get me to drive back to the dealership, which is illegal. I didn't even get an apology. They said, "mistakes happen". I still have not gotten the video surveillance footage that I requested and probably won't. My opinion is stay away from the dealership in the first place. Shouldn't mess with a US Army vetrans money. Triple check everything they say, do and write. 86% of customers recommend this place on Facebook. Amazing experience!

Today is 2 months and still no results! And the owner refused to call me back or take any calls to…read morelet me know or explain anything to me !! I am being forced to hire an attorney to resolve the simple matter of getting a REFUND on a warranty i didn't want. Highly do not recommend going to this dealership.

Jeff Perry Chitvrolet…read more Traditional strong armed sales approach. Luckily we must have gotten the new guy so we didn't have the issue at first. But, while outside looking at a car, we noticed the sales manager hovering. After 30 years in sales, most in management, I recognized things were about to go south. I realized there was a potential major issue with the car and advised the sales person we're not interested. At that point the sales manager dragged the sales person into the back office. We were going to beat a hasty retreat but I wanted to have a little fun with the sales manager. Lucky for him he came out, thanked us for our interest and we parted ways. Now for the strong armed part. If you visit this location, DO NOT provide them with your correct contact information. Especially if you are just starting out or looking. They will hound you multiple times a day via email, text, and calls. Luckily we gave them a number which we can easily block their calls. But the emails are coming from multiple sources. We told them to piss off and now the sales manager is emailing us. Needless to say, after this experience we wouldn't think about going back there. If they would have left it with the fond goodbye at the door and made one follow-up attempt. I wouldn't be writing this book of how not to do sales in this day and age. The kid that helped us seemed nice but sadly his manager is going to lead him down a path that may not get him far. Kid, run while you can. You have potential, but only under the right tutelage!!

Took a drive down to Sawicki from Rockford to look at 2013 Equinox LT Last week and ended up…read moredriving it home got a real good deal on financing custom fitted to my own requests they asked what I wanted and I they got it for me,Mike the sales person was Exceptional and assisted me in getting the Equinox set up with XM, On Star, Blue Tooth, I have bought some cars in my life and have not ran across this kind of service, I would definitly return to Sawicki to buy again. PaT M.

This place is AMAZING! Everyone here is so nice. Took my car in to get work, everything is well…read morepriced.

I would leave 0 stars if possible. These people sold me a 2016 suburban with a transmission that…read morewas actively going out. They knew this, I asked for a trans flush as part of the deal and they did it. That was 7 months ago and the transmission just blew out about 2 weeks ago. I tried to talk to them so they could make it right and they told me the best they could do is give me a discount on the labor to install a new transmission. DO NOT BUY A VEHICLE HERE NO MATTER WHAT. I'm trying to save people from wasting money at this place, these people are human scum.

Bought a cheap truck but you would think that the dealership would have the actual title for the…read moretruck than when you bring up the issue they say they got no record of you buying anything from them and to top it off they "offer" to help but never do anything that even comes close and complains that the whole situation is stressful and they would rather not be dealing with it.... never got the problem fixed

Bob from Tom Sparks is a good man. First of all, he answers every phone with a positive attitude…read more Second, he is honest. I took my vehicle to get inspected and serviced. During the appointment, they noticed a few things wrong regarding my tires, rotor, and pins. Rather than going through with the service of balancing and rotating tires- which would've left me me with the issues I was unaware of (worn tread, seized pin, worn rotors)- Bob notified me that I should address these 3 issues before going through with my originally desired maintenance. They chose to prioritize the customer rather than going through with the service that wouldn't have done anything in the grand scheme. For this I rate 5 stars and highly recommend the service department. I will also return here for my future needs and recommend this place to everyone. These are guys you want to pay to inspect your vehicle.

After buying a car from Tom Sparks Auto recently, the office gave out personal information about my…read moreloan and car to someone not on the loan, a person I have worked to distance myself and my children from for safety reasons. They had no authorization from me to do so, and this person had nothing to do with my loan or purchase. I went in to speak to them about it, to give them a chance to own up to the wrongdoing and sincerely apologize for their wrong. All I got was excuses about how the person presented himself as my husband and they give that info out often. He didn't even know my actual last name or how to spell it. That should have been a big, red flag. Although, their actions were very wrong even without any red flags, and they should have known better. I will never, ever give them any further business, and I will actively discourage people from using this business. Shame on them.