Can I rank them negative 50 ?!!!!
The all time WORST medical experience I (and my husband) have ever had!!!!! We are both suffering from having just trying to receive treatment there - we wish we never wen tto this AWFUL place!
I don't know what the hospital is like, but the ER is a joke! After sitting there for 4 hours, we were walking out when the receptionist (not even an RN or anything) says that she noticed we have been here a long time - and why haven't we even been triaged? Well, as it turns out - we watched dozens and dozens of people walk right in to be triaged - and we just waited in the "initial" waiting area thinking they must be worse off than us (even though we were in bad shape)! Turns out, that they let all these other people in before us (FOUR HOURS WORTH OF PEOPLE)......and then b/c we lamented to the chief RN, we were finally brought back thinking that we would be taken care of now.............nope! We were taken back among a sea of other patients whom we saw in the first waiting area............we received a ONE minute interview from a doctor and a 30 second blood pressure reading from an extreme-gum-chewing-student...........they rushed us to a CT scan (so we thought great - things are moving along)...............Nope again! We then were brought back out to wait in a long hallway with all the other patients (one of whom had a huge gashed in his hand also had to wait for 6 to 7 hours)............We waited and waited as my husband's condition got progressively worse.........I finally went into the nurse's room and asked what in the heck was going on..............we were given so many run-around answers all day that it didn't even matter what they said............
Ok, so 7 hours later we get one pain pill and are told to continue waiting so that the new doctor could see us (changing shifts) and so that my husband wouldn't drive, etc...........no shit! I was driving him - ugh! Anyway - after 6 hours of sitting in a wheel chair, I am finally able to get my husband a gurney.........then we see the first doctor walking out right by us with his coat on and so I ask him what is going on - do we have the CT scan results or any info regarding some pain management since he is such worse pain now than when we arrived the doctor's answer (without missing a step or stopping or slowing down at all) was, "Hi - there is someone else coming on now"............RIGHT TO OUR FACES with my husband on a cot in a hallway full of patients after 7 hours of no treatment whatsoever!!!!
Words don't even do this treatment justice for how we felt.
Ultimately - we left without CT scan results b/c the new doctor wouldn't' see us and the nurse werent talking to us - and we thought why are we lying here for nothing when you could be home in your own bed, etc..............AND TO TOP IT ALL OFF..................WAIT FOR IT.............WAIT.........now we are both sick with cold and flu after being put in the same room with sick and coughing and hacking people for 7 hours..................Thanks Provena for your terrible care and for the flu and illnes that you gave us. We received NO CARE AND WERE JUST TOLD TO KEEP WAITING - SERIOUSLY FOR 7 HOURS!!!!!!!!!!!!!!
Perhaps this review seems dramatic, but it doesn't even do what we went through any kind of justice :(
PS - Then we told the nurse we were leaving and despite aids and security guards all around doing nothing - I HAD TO WHEEL MY HUSBAND OUT TO THE PARKING LOT in a bad neighborhood while we were both crying after what we had just been through all for nothing!!!!!!!!!!!!! read more