My husband became in need of round-the-clock care last year. We had visited Prestige a few months before to tour an assisted living apartment and put down a $500 deposit. At that time, they did an assessment to see if he would be a good fit with their facility and he did qualify for the assisted living side. When he became more disabled and he needed to have more care than I could provide, they reassessed him and accepted him into the Memory Care section of their facility. We were able to move him there the day after the new assessment. The studio had not been cleaned, but most of the previous occupant's items were gone, except some sundries in the bathroom. But there was no repainted walls or scrubbed floor like a new rental. He had some medical issues while there and the staff called me at night asking what I thought about his situation and whether they should call an ambulance. I did not know what to do since I couldn't see him. I asked, "Is there a nurse on staff or someone you can consult with to determine whether he should go to the hospital or not?" The assistants said there was no one available. This happened a couple of times. The third time he was hospitalized, he stayed in the hospital for 3 days. Prestige told me they wouldn't take him back at that point putting me in a very stressful situation. When I asked why they wouldn't take him back, they said he was "Too much trouble and hiding his pills." I called several nursing homes that day and one had space, but not until the next day. I pleaded with them to take him back for one night, but they would not. I felt the only reasonable solution was to keep him in the hospital another day. The hospital told me it would be approximately $1200 for the extra day. Needless to say, due to all the medical expenses already expended, it was a very stressful situation. We were able to get a bed at another facility the next day. Since he had been at Prestige for only 15 days, I asked for the $2000.00 deposit back. The administrative staff said the company was "stingy" with deposit refunds. They refunded the unused portion of the rent, but I never received the $2000.00 back. I wish I had known more about the assisted care/nursing homes before I had to make my choices. I hope this will at least help other people make their best decision. I would also say there were some truly caring staff that were employed there. The company, in my opinion, is only interested in the bottom line. read more

I think this facility may have been pretty good a couple of years ago, but since the pandemic and especially 2021, the place has gone down hill. This is what you will pay for if you have a family member there now: Pricey Assisted living prices, but it's more like a poorly managed nursing home with all of their residents constantly on lockdown in their rooms 24/7. The residents get very little interaction and rarely can see family or leave the facility, unless they want to be constantly quarantined. Employees are poorly trained, oversight and quality control is not a priority, so you might get different information from day-to-day. You must request itemized statements and you will be overcharged for ridiculous things. It is clear that management lacks empathy for families going through this and you will not get any comfort or support when things go wrong. My heart goes out to the people there that have no family or friends advocating for their health and well-being in this place. Their corporate entity/owners need to do a complete overhaul on their management and policies and procedures. At this place and time, my rating is -1 star and I wouldn't put my elderly dog in there. Every elderly adult deserves 5 Star care! read more

This is a new, beautiful facility. Very slick presentations. We moved my Mother in, and found that it is run on a shoe string budget, and there are hidden charges that amounted to $800 a month. We found my Mom wandering around afternoons still in her pajamas, food on her clothes from breakfast, and without shoes or socks on. Don't take your loved one here. read more

I chose Prestige above 5 other facilities I reviewed in the surrounding area (65 mile radius)for my mother. I was impressed by the warmth and friendliness of the person doing the orientation and have continued now for two years to appreciate the caring, loving staff at Prestige in Kalispell. The facility is clean, warm, and accessible to all. The opportunity for interaction between "neighbors" adds to the environment for the tenants. The nursing staff is in communication with me whenever there is any concern (I wish the PA who visits was as good about that). The facility, the staff/admin, and the costs are all plusses to me. read more