Well, we have a very long story regarding a RV journey, but I will cut it short to give this…read moreamazing business their much deserved 5 star review.
So, after a transmission problem in KY, we got on our way to FL. We arrived and things were going fine until our RV caught on fire. Yep, actual flames. Fortunately, we caught very quickly and put it out without damage to us or the RV.
Note to newbie RV-ers: Get a fire extinguisher, even if you think you will never need it.
We had to be towed from Viera to Cocoa and found Infinity Motors through a simple google search. We called another place first and they didn't answer the phone, so Infinity got our business. We are so glad they did! The other place should be kicking themselves now!
We got towed in and were greeted by Larry, the mechanic and he was friendly, down to earth and really helpful. He consoled me a bit as I was a bit scared from the whole process. He explained what he thought it might be and told us he would take care of us and even stay late if he had to in order to get us going again.
It ended up being a oil leak and the oil caught on fire on the exhaust. (my husband really should write this review because I don't know car terms so bear with me)
When the owner arrived, he (Jason) and Larry spoked to us and told us it would be a bit more involved, but immediately left to get the necessary parts and returned to start working. We found out it would be more than that afternoon to get it fixed so we went to stay with family that evening.
They were so friendly. Jason, the owner, really knows his stuff, as does Larry, and they were both knowledgeable and easy to understand in explanation of the mechanics of the problem. I'll be honest, being a woman, I don't always get treated like I know anything at car shops so I was impressed that they treated me like a part of the decision making process with my husband, answered my questions and explained things to BOTH of us. I don't know much about RV's, but I want to learn and appreciate how they spoke to me and my husband about the same RV issues equally.
We came back the next day and our RV was ready to go. Our invoice was itemized, easy to understand and fully explained. They kept the old parts to show us what was done and didn't do anything we didn't ask for, but went above and beyond to make sure were on the road again.
They didn't try to sell us extras either, but suggested things to be aware of in the future. They were honest, straight forward and told us what was necessary now for safety or what could wait, because we are on a strict budget, but want to make sure we get to our next destination.
We got on the road and had no trouble until today when the RV started misfiring. Now our RV is 30 years old, so we don't expect it to run perfectly all the time, but when Jason and Larry looked at it before, they mentioned fixing the exhaust and we decided against that because it wasn't imperative at the time. Now it probably will be and we are okay with that.
We contacted them this morning, Sunday when they are closed, and they told us to bring it over in the morning and they will take a look asap.
Wow! What other shops do this? None. I haven't been to many who even answer the phone on a day off or won't try to sell you a bunch of stuff you don't need or take weeks on your car. We were in and out in a day, treated respectfully and nothing came up as a surprise financially. Pretty great!
I'lll update tomorrow after our RV is fixed again, but I have no doubts it will be fixed perfectly and we will back on our journey!
Thanks to Jason, Larry and Phil!