Ordered from Staples on February 7th and decided to check the following day to see when I could expect it. Info showed Feb 9th and Prestige was the carrier. Never heard of them before, so I checked some reviews and they were horrible. Figured I wouldn't see my order till next February. Lo and behold, today, the 9th before noon, a clean white van pulls in my driveway and leaves the package under my overhang. Box was in immaculate condition and so was product inside. I am more than pleasantly surprised and gets high marks from me. Happy Canterbury, Ct customer read more

Ordered from Staples. They say my items were deleiverd. They were NOT. I can't find any evidence boxes were left at my house. No idea how to dispute this order. read more

I have contacted Amazon to let them know how awful these guys are, so that they stop using Prestige as well. They said they are looking into it now that I've complained so much about them. Every time Prestige delivers a package to us, they NEVER ring the bell or even knock (yes, I know this, because I've been home each time). They leave our packages out in the pouring rain with NO BAG over them (one of our items was ruined because of this, luckily the rest were unharmed). They could even slide the package back on our porch a little, so that the overhang gives them shelter from the rain, but they don't. They drop it in the middle or on the edge of the porch so they can get rained on all day. And guess what? We don't know it, because they don't alert us to the package being there! I also contacted Prestige customer service twice to complain (Amazon gave me their direct number). Both times my information was taken down, and I was told a manager would get back to me the next day. Nothing. No one ever got back to me. Amazon, please: Stop using this awful, careless service! They need to be put out of business already! I'd hate to stop using Amazon because of these idiots. read more

One of your delivery persons brought an Amazon package to my house today. I was unaware it was being delivered by a service other than UPS so I wasn't prepared for the arrival. My three dogs were outside at the time and naturally barked at the gentleman while smelling his legs. I walked out and he said nothing to me but was swearing profusely and attempting to hit the dogs with the package and kick them. I understand if the gentleman is afraid of dogs - especially ones barking at him. In the future I suggest he does as UPS and FedEx do and honk his horn for me to come out. That way he can feel safe and I don't have to worry about my dogs being hit (or my having to listen to an old man swearing). read more

I would give zero stars if that was a thing. I never give unwarranted reviews, but it's worth mentioning that I didn't personally hire Prestige to courier anything. I ordered a toy for my nephew's birthday from Amazon Prime and this company was the shipping method. After the package was a day late (I need it on time because I'm flying out to his birthday party) I tried to track it down via the number. The Prestige site basically had zero information about what happened to the package or where it was, let alone when I could expect it. I chatted with Amazon and found out that Prestige scanned the package to the wrong state and then sent it back to Amazon. Had I not reached out to Amazon (who completely apologized and fixed the problem and will get me my gift on time), I never would have known what happened to the package until it was way too late. I wouldn't use Prestige to send anything again and if Amazon continues to use them, it may end up hurting my business with Amazon. read more

If I could give zero I could. They delivered two houses away from ours. A neighbor noticed and brought it to our porch. This is enough to not order from Staples again. Also, no text or email it was delivered. Yeah for the Post Office. They did a far better job! read more

My 50 lb box of copy paper was delivered by Prestige Delivery Systems today as part of an office supply order from Staples. The delivery person rang the bell, but before I could get to the door, she left the box directly in front of the storm door which opens out. We were unable to open the door due to the heavy box right up against it. Had to go out the garage and around to the front door to move the box away from the door. Grrr! read more

I would give a zero if I could. Staples utilizes this company for delivery. When I placed the order Staples was giving delivery within 24 hours or less. While the company had the package and sat on it, only making delivery at their convenience. I was notified by Staples of a "delay" so I cancelled the order. This company still delivered it and left it laying in the rain and dirt next to my driveway. One item was not even in a box. Staples advised they would return the following day and pick up items. I advised Staples I would not purchase from them in the future as long as they were using this service for delivery. read more

HORRIBLE!!! Waiting for a delivery from Office Max/Office Depot and looked online to see that it was "delivered" but I never received the package! Called Office Max/Office Depot who said Prestige delivered the package. Never even heard of this place before. I'm getting my delivery re-sent but asked never to work with these morons! I would rather deal with UPS or FedEx-I'll even take USPS!! Never, never, never use this delivery system unless you want them to screw something up for you. After reading the reviews, I'm not the only person being screwed by them read more

Do you want your package delivered on time? How about delayed from being routed to the wrong city or state; or even better lost! Roll the dice, because any of these may happen. Thanks to Amazon, all of these have happened to me, with on-time delivery occurring about 50% of the time (If you include deliveries after 8 PM) I have had my packages routed to the wrong city, wrong state (with corresponding late delivery), and even had a package disappear, with their tracking system not showing the package arriving at a destination depot. I've seen one of their delivery "vehicles". An old sedan with hubcaps missing, and all the boxes thrown in the back seat (not stacked), and a Prestige Delivery Systems magnet on the driver's door. It was in an unattended parking lot. (see photos). Prestige is the only thing that sucks about Amazon. read more

Prestige Delivery Systems - Your packages, thrown in the back of a high-reliability, secure vehicle, while the employee shops. - Couriers & Delivery Services Near Me - Cleveland, Ohio

Awful service and useless customer service. I've been waiting 3 days for a package sent NEXT DAY via Amazon.com. No door tag left or any sign they have been to my home. They claim I was not home but I had been home the entire day, I work from home! read more

Oddly enough, as I was reading the last one-star review, my apartment buzzer rang and low and behold, Prestige delivered my package. The reason I was looking into them was because the tracking showed "out for delivery" in another town near me, but not in my town. The other city's zip code is one number different than mine, so I thought Prestige had made a mistake and wouldn't deliver it here till the next day. I called Amazon to inquire and they called the shipping company and said they had the correct address. That's when they told me it was Prestige, a company I had never heard of until today. And being new to Prime, maybe that is the only time they use this shipper? It's always been Fedex until now. I am giving three stars because I actually got the package a day earlier than the estimated delivery time, but their tracking system did run me through a couple of hoops so I am not completely satisfied. Had the delivery not coincidentally happened while reading these reviews, I wouldn't have written anything here, but I just felt compelled to give them some credit where it is due. I do, however, prefer a more well known and reliable carrier such as USPS or Fedex. I sell from home and ship things for a living and the fact that I have never heard of this company, well, maybe that speaks for itself. read more

This place really stinks. They delivered the neighbors package to our house for about the 10th time and so we called them to come get it...THREE (3) TIMES and it is still sitting on our front porch. if you can avoid using this business, I highly suggest you do. El stinko!!! read more

Why does Amazon keep using these idiots? Tracking shows a package delivered, and yet it's still out there somewhere. And customer service keeps telling me it's been delivered. Yeah, right. Then at 8:30pm an old rusty Pontiac minivan shows up with the package. One star is one star too many! Time to switch to Zappos. read more

If I could give zero stars I would. They delivered my package to the wrong address. Now I have to contact Amazon and file a claim and then wait again for my package to be delivered. Hopefully by a different delivery company. read more

I have been ordering from AMAZON who uses this courier service for several of their deliveries, and I always have a problem with receiving my order and/or having it placed in front of a stairwell door (which is right next to my apartment door) - and even with a posted sign indicating the stairwell door and an arrow pointing to my apartment door, packages have still been left in front of the stairwell door (which, this is a senior citizen building) and becomes hazardous to anyone unknowingly coming through the door (not expecting a box or package that would cause them to trip and fall.) I have contacted this service today (8/15/13) about my dismay and dissatisfaction with their service, and have also contacted amazon with regard to their use of this company for any of my future deliveries, and that I will no longer be ordering from Amazon if they continue to send my orders using this courier. read more

For the second time I've had a package delivered by this company. The first was from Amazon and the second from Staples. Instead of taking the few extra steps to the front door of the house they were left in a corner outside the garage. The one sat for 36 hours before being found (perishable contents frozen and ruined) and the last for 25 hours due to the not easily visible location. They can't take a few extra steps to the front door and ring the bell? read more

Horrible service. Rude delivery employees. The last time they dropped off our PERSONAL AND CONFIDENTIAL paychex delivery, they just opened our front door and dropped it in our lobby. Luckily, an honest person found it and brought it to us. This is not the first time we have had an issue with them. Use anyone else but them!!! read more

I can't believe that my delivery has been delayed twice because they did not plan to get it to me before 5pm. Now the package is 5 days late. I have packages delivered to my address quite often (upstate NY) and never had a shipping delay due to "BUSINESS UNABLE TO COMPLETE BEFORE 5PM". Whoever is in charge of logistics should be fired for incompetence! We will see if it is delivered today. read more

This service is terrible. I ordered from Staples on May 19, 2018 they claim the business was closed. But this is my home and we run a business out of out home and someone is always here 24/7. They claim 3 times were tried and then send my order back to the warehouse. Reordered on May 29 for delivery on June 1 then delayed for June 4 and not For June 5 (today) Staples called Prestige and they said the box would not fit on the truck, I just ordered small office supplies and I could have fit the box in my car. If Staples continue using this service I will get my supplies else ware. I have been a customer of Staples for 20 years and never had this problem. This service it terrible. Don't use them!!!! read more

I expected two packages to be delivered. I live in an apartment building. The packages were supposed to be delivered last night - I was there all night, no one knocked and no packages were in the hall, nor were any left at the office for the apartment building. Quite the problem since the website stated they were delivered. Today they were found OUTSIDE the apartment building by maintenance where anyone could take them and where they could be damaged by the weather - the delivery person didn't even bother to come inside the building let alone to our door. Our building is not locked, our apartment number IS listed on the packages. This is lazy, careless, and just flat unprofessional. I'll be lodging a complaint with Amazon.com. read more

This company was supposed to deliver a package to me by Dec 22. I just found out tonight it has been sitting in a city 30 minutes from me for the last 3 days and will be delivered on the 27th because they aren't delivering over the weekend or Monday. Are you serious!!!! read more

I purchase items from Amazon Prime frequently and select free 2-Day shipping at checkout. Most of the items are shipped via Prestige. I never had a problem with Prestige before, but lately they have been an awful service. My husband and I work at the same business and always have our packages delivered there. In the last 2 weeks we have had 3 issues with Prestige not attempting delivery until around 6pm, causing us to wait between 3 and 5 days for a delivery that should have taken only 2 days. When I pay $79 a year for Amazon Prime, I expect to receive my deliveries in 2 days. Though there is no fault with Amazon, I have also let them know that I am very dissatisfied with this courier. It's unfortunate that something as simple as proper delivery could cause me to choose not to order from Amazon, a company that I have been loyal to for years. I don't know if it's the driver, or the company, but Prestige really needs to get it together. read more

As others have said, this company never bothers to ring the bell or even knock. I've had something delivered by this terrible company twice, and each time it's the same problem. I was watching the tracking the first time and it said "package attempted to be delivered at 8:05 am" and that it couldn't be delivered. I was sitting at home at that time waiting for my package; I did not leave the house. They didn't bother to ring the buzzer. When I called the company to complain, they gave some BS excuse about how their delivery guy actually didn't have the time to go out to my apartment. The second package delivery, I was not home. UPS/Fed-Ex know to buzz the other apartments because there are plenty of people home throughout the day that will let them in to drop a package at the front door. I'd give them the benefit of the doubt that they just didn't know, but Prestige left no note or anything. I suddenly remembered that I had a package coming, only to find out that it's been a week. A truly terrible company; I hope Amazon will discontinue this relationship soon. read more

Staples contracted them for a delivery to my office. Bad Idea Staples! Driver dropped a filing cabinet off the truck and driver said "you didn't see that"! Driver huffed ad puffed and leaned on the package while I checked the cabinet for damage. Driver said "they are steel its not going to be damaged, I'm not taking this back"! Will not be ordering office supplies from staples ever again. read more

One of the vendors I purchase from uses Prestige Delivery for their orders. Let me tell you there is NOTHING prestigious about their deliveries. I have been purchasing from this vendor for years and after they started using Prestige I stopped purchasing anything from them that I have a hard deadline with. I once had to return $500 worth of merchandise because it did not arrive on time. We had to go to the store and purchase what we needed. Do not use this delivery service. read more

So - Christmas Gifts bought through Amazon were to be delivered "by Dec. 23". Unfortunately, they were shipped through Prestige. Tracking on Amazon's website shows that they arrived in Columbus at the carrier (Prestige) at 4:09pm Dec. 21. But, no delivery... for two whole days before Christmas! Using the tracking number on the Prestige site results in a "tracking error". And, customer service is only open M-F, so apparently they don't deliver on Saturdays. So, Prestige screwed us on our Christmas gift exchange... read more

I hate Prestige, they are not reliable, not professional, and they lie. They always delay the Amazon deliveries for days and they keep updating the online status as: "delivery attempted", but they lie. For example, today, I was at home all day, and they were supposed to deliver a package. Of course, they didn't. They updated the online status as attempted delivery at 9:36pm, I was at home sitting across the window overlooking the street, they didn't attempt anything. Probably this package will also be delayed for days just like others before. If this keeps happening, I will probably cancel my Amazon Prime membership and never use Amazon again. I am surprised that Amazon is still working with these liar company. read more

My package was sent by Amazon via overnight shipping with Prestige. After finding that it had been sitting in the Prestige Delivery hub for two days, I started calling inquiring why my package had not been delivered. It finally went out for delivery ... two days ago. It's been five days total since Prestige has received my package and I still do not have it. The people at the call center apparently do not communicate with the drivers and vice versa. I had the package delivered to a business address that is open until 9pm. The one attempted delivery that was made states it was attempted at 8:25 pm. Who knows where they actually attempted to deliver this? I have contacted Amazon and they were kind enough to resend - with UPS as the shipper. I told them of my awful service and what a dissapointment it was that such a large company with a great reputation like Amazon would do business with a sorry company like Prestige. I could have driven to Chicago and back to pick it up myself with less hassle. read more

Ordered a Christmas present via Amazon 2-day. Supposed to be delivered December 12... and it's 5:30p on December 13. Supposedly now it's "Mechanical Errors." Awful. Amazon needs to drop this carrier. read more

0 for 2. Twice I ordered products from Amazon with 2 day shipping. Twice the Prestige package tracker said the package was out for delivery on the 2nd day. Yay! Twice the package did not arrive on the 2nd day. Boo! Prestige left the first package in the snow in front of my garage door on the third day. At least they found the correct garage door. The second package still has not arrived. Amazon sent me the message, "Now expected Dec 20 - Dec 23. We're sorry your package is late. If it hasn't arrived by Saturday, Dec 24, please come back for more options." Golly, thanks. I can't believe a company like Amazon, whose reputation is affected by delivery time promises, would use the Larry, Curly and Moe Prestige delivery service. Merry Christmas. read more

This company is the worst!! If I could have entered a negative rating I would have. For some reason, my Amazon package was delivered through this company. I have ordered from Amazon for years with absolutely no problems at all, until now. I live in an apartment that has a buzzing system and I was at work so of course, I did not answer the door. Instead of taking the package back and delivering at another time,he just left it there at the front of the apartment complex, at least that is what dispatch told me. There wasn't any type of notification whatsoever! I called the company and they told me to contact the seller to try and get more merchandise???!!! Here's a thought, how about punishing the jerk that just left a package for anyone to take? read more

Terrable. I ordered supplies from a company and it showed out for delivery. 5pm rolled around and I called the office (the location where it was out for delivery was an hour away) anyways I contacted a manager and I was told he was in the area but didn't feel like making the delivery. Then I called corporate and I got it will be delivered tomorrow. Not what I paid for and the vendor is seriously considering dropping Prestige because this happens all the time. Advice, pay for UPS, FedEx or hell even post office read more

My package came one day early and left on the front porch of my apartment building where anyone could steal it. If I hadn't walked out there, I would not have even known it was there. The tracking information says it is still out for delivery. I am contacting Amazon, because if this is how they are going to do business now, I will cancel my membership. read more

Would be NO STARS if I could type without choosing first ! Sorry to say but Amazon is going to loose sales if they don't read some of these reviews. ATTENTION AMAZON PRESTIGE DELIVERY SERVICE SUCKS. Fat boy can hardly get out of van to drop package in rain. read more

Prestige left over $400 worth of merchandise on our front porch after the business closed. They have been specifically told not to deliver after 4 pm but continue to do so. I have to call them each time Staples uses them and specifically tell them NOT to leave any packages outside the building. I am considering not using Staples again if they choose to use Prestige. read more

I've only had a few bad experiences with shipping in my 15 years as an Amaxon customer, but every single one of them have come at the hands of Presitge. I just know it instinctively now. Case in point, I had a package due this week. When it didn't show up that day, fine. When it wasn't there the next, I knew without even looking that the shipper was Prestige and I was right. And here I sit, 3 days past the delivery date and my package is still sitting in the nearest delivery station, where it has been for two days. Of course I will not get it tomorrow because of the weekend and so I'm looking at my package being a minimum of 4 days late and I fully expect it to not arrive the following day either. This is my third such experience with them less than a year, with another involving them shipping it to the wrong address. It finally showed up at my house two weeks later. read more

I wish I would have read these reviews before ordering my very time sensitive materials. I placed my order on Monday morning and the package was picked up that afternoon (off to a good start). Then they "attempted" to deliver the package at 4:28pm, "but nobody answered the door". Please note that it was to be delivered to a business that has people working on the loading dock till 9pm. Finally they delivered the package on Tuesday, NOPE. It is now Saturday and still the package cannot be found. They have no proof of delivery, other than the drivers word. Fortunately we have 30+ cameras facing all entry's and after reviewing 4 days of film, the driver has not been seen. Don't bother calling either, you would be better off smacking your head against a wall. Maybe use a ouija board or magic 8 ball for answers. Is the driver invisible, did he dig a tunnel under the building and sneak the package in, maybe he is a ninja or a member of seal team 6? Now after wasting a week of my time, I am forced to place a new order and pick up the package myself. In short, I will never do business with this company or any other company that uses this (cough cough) "delivery company". read more

This is one of the worse companies I have had to deal with. I scheduled a delivery with them. They even called to confirm! After the 4 hour delivery window I called because I need to leave for a previous engagement. We then had to reschedule for another delivery time/day. After taking ANOTHER DAY off work they call at the end of the window time to tell me they forgot to put it on the truck. It is an entire bedroom set for my daughter. We cleaned everything out of her room to prepare, have guests coming in from out of town, had to pay a cancellation fee to the contractor who was supposed to install it. Aaannnddd wont make any effort to correct it. I am unavailable their next "shipping day" and even though they themselves miss two of the delivery times that I have been here, they refuse to bring it down and make an additional trip so I can receive the furniture for my daughter. I think these major corporations need to do a little research and take a look at who they have representing their company. I will absolutely never purchase anything from this company again just for who they utilize for their shipping services. Luckily with the internet people can write reviews about crappy service and one star businesses don't stay around too long..... read more

I have never had a problem with Amazon, until I moved to Cleveland and Prestige became the package deliverer. The driver apparently doesn't know how to ring the doorbell to my apt building, which has caused many days delay, re-attempts that have failed, and eventually, packages left in the lobby and stolen without my even knowing that delivery was being attempted. I spoke with a manager of Prestige, who told me it isn't their fault, that they hire out the drivers and that the drivers make their own schedules and drive their own cars. I spoke with a worker yesterday evening trying to find out where my current package may be. The poor woman told me that Prestige is the worst job she has ever had, they treat workers terribly, can't keep track of anything, and people are always calling her, irate, because of Prestige's incompetence. I wished the woman well, but I hope that Amazon gets a clue and sticks with delivery companies that are able to actually make deliveries. read more