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    Prestige Pet Resort & Spa

    3.4 (17 reviews)
    Closed 7:30 am - 5:00 pm
    Updated 3 months ago

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    David B.

    We have had bad experiences at multiple different grooming locations in gainesville, and prior affiliated locations in up north. We decided to check this place out, and boy were we lucky! 1) Amazing price: we have a small 15 pound dog, and for nail clipping with trimming , full bath, and AMAZING cut, I was charged about $30.This is with hypoallergenic shampoo may I add. This is about half of what we pay for at chain stores, who for us, only have provided poor hair cuts with untrained groomers, occasional bad customer service, and often cuts on our little guy's skin! 2) Appointments: to be honest, on all 4 prior cuts, we either set up the day prior, or even just an hr prior. Basically, they try very hard to accommodate you if they can. 3)Service: always with a smile. Such a nice group; always friendly! The groomer is very experienced, and professional. My wife and I love prestige; I'm sure our little guy would agree! Note: I have not used boarding here yet, so I cannot comment; but it is a service they also provide.

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    5 months ago

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    Ask the Community - Prestige Pet Resort & Spa

    Review Highlights - Prestige Pet Resort & Spa

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    Newberry Animal Hospital - Main St. - Newberry Animal Hospital

    Newberry Animal Hospital - Main St.

    (25 reviews)

    Love this Vet Dr Morris saved our dogs life . They are very caring and treat our animals as their…read moreown . Fair pricing for excellent care.

    Disturbing when we learned that this vets office had so called "technicians" that acted like…read moreunprofessional dingbats who knew NOTHING about our dog but wanted to feel important so they tried to act like they knew more about OUR own dog than we do and terrified him. Last month I took one of our dogs here for his annual shots and I liked the vet, whose name I believe was Melissa White. I didn't really have to deal with any vet "tech" that day. We have another dog that is anxious when anyone tries to trim his nails so I talked to Melissa about bringing him there to have his nails trimmed. She suggested we bring him in JUST FOR THAT since he'd just had his shots updated by another vet. I had made an appointment for him to get his nails trimmed a few weeks ago at 8 am and my husband had to deal with one of their vet "techs" who was a very unprofessional female, acted really nasty, obnoxious, and was actually looking for a PHYSICAL fight with my husband! We had gotten there about 10 minutes before our appointment time and I went in alone to tell the receptionist we were there but my husband would stay in my truck with our dog until they were ready for him since he would be very anxious when he came in and couldn't wait inside. The receptionist told me they were ready for him and my husband should bring him in. My husband brought our dog in while I waited outside in my truck with our other dog. My husband was brought into an examination room and a vet "tech" came in and wanted to do an "examination" so likely they could charge us for more than just a nail trim. My husband told her he had heard me on the phone make the appointment for ONLY for a nail trim, and the vet we used to take our dog to told us that they had sent all of his medical records to them, which one of the "techs" denied. My husband also told her we'd had our dog for 10 years and he tried to tell her exactly how his nails needed to be trimmed so he wouldn't go wild. She acted like she knew everything and didn't want to hear what he had to say. She then kept coming in and out of the room, making him wait and become more anxious, then my husband said she came in, grabbed our dog's paw, squeezed it and clipped one nail. Our dog went wild. He jumped all over my husband, kept scratching him, and my husband had blood all over his arms from being scratched. The "tech" then wanted to take our dog away from my husband and "bring him into the back" and said we'd come too early and there weren't enough people to help! Bizarre since they told me they were ready for him and to come in! My husband then called me on the phone and said he wanted to leave because the "tech" had no sense. Of course she really did not have any sense since she just wanted to do what SHE wanted to do and not listen to my husband who knew way more about our dog than she could possibly know. Then a nasty tattooed and obnoxious "tech" came into the room after he told me on the phone that the other "tech" had no sense. She tried literally to start a physical fight with my husband! She obviously didn't care about our dog going crazy because of what the other "tech" did, or the fact that my husband's skin was bleeding everywhere. My husband asked to speak to the actual vet since our appointment verification said WE WOULD HAVE AN APPOINTMENT with a vet named "Courtney Sorenson", not a bunch of ignorant know it all "techs" who knew NOTHING. Obviously being informed that we had an appointment with an actual vet was a lie because the big, nasty, tatted up "tech" refused to let my husband speak to the vet. She then blocked the door so he couldn't leave, told him he wasn't allowed to criticize "her staff", which was BS since she wasn't a vet, just an obnoxious employee. She got in his face, and kept saying, "Come at me! Come at me!" My husband walked toward her and she stepped aside from the door and he left. When he came out to the parking lot I got out of my truck because she followed him out into the parking lot yelling like a lunatic saying that we were banned from that place and said our lives obviously sucked. I thought, wow, what a crazy lunatic she is if she thought we would ever, ever, come back to that place again! I would never trust a place like that with my dogs for hiring such an obnoxious nasty hag. As she stood there yelling my husband called her a fat tatted up moron, which she played out as true. Then she started yelling at me even though I hadn't had ANY contact with her at all. I told her to look at herself in the mirror, clearly it was obviously HER life that sucked. I then told her I would write a bad review and she said, "Go ahead!", so here it is! As an attorney I have dealt with deranged people my whole career, and I clearly I believe she is one of them and should never be around anyone's pets. She should probably just be flipping hamburgers at a fast food joint and have no contact with customers. Fortunately our lives ONLY suck when we meet lunatics like her!

    Camp Marlin Doggie Daycare

    Camp Marlin Doggie Daycare

    (7 reviews)

    My dog has been coming to camp for about a year and over recent months I noticed a lot of staff…read moreturn over. The camp is understaffed and it has become unsafe for the capacity of dogs they're taking care of nowadays. My dog went twice a week, and on his last two visits, I received calls about him being injured. Staff explained that the dog that hurt him gets really rough sometimes and they've been working on separating her. As I was inspecting the rest of his body, I also noticed pretty sizable, fresh scabs around his neck. The next time I brought him in, I asked staff to separate him if he was starting to get roughed up since he's a smaller dog. I received a message saying that my dog had his ear nipped at and was bleeding a lot. I checked him out and a chunk of his ear had been bitten off! Staff explained to me that Thursday's are "crazy" for them now and they were trying to separate the large group into 2 play groups and during this process, he was injured. In the agreement you sign to let you dog attend it states "I understand that in a doggie daycare type of situation a dog may get the occasional cut, bite, or scrape," however my dog was severely injured (as pictured by his ear) and this is not your typical "occasional cut, bite, or scrape." Accidents happen, however it seems like this may have been prevented if they were properly staffed and trained. Through my conversations with staff in, person and through email, it is clear that many of the staff were untrained to handle this type of situation until after my dog was injured. I'm sad to say it since my dog loves to play with his friends here, I will no longer be taking him to camp. Given the circumstances, I've been very calm and understanding when following up regarding this situation, however their staff have been very unprofessional and condescending to me. It has been difficult to communicate with them in a timely manner. I have had to wait weeks for a response, only to be told an excuse of "being a busy working professional" has delayed an answer.

    Camp Marlin is a top notch doggy daycare facility with staff that clearly demonstrate affection for…read morecanines and their excellent dog handling/managing skills. The place is well organized and has a structured schedule without compromising on fun for the dogs. It's very much like a camp: dogs receive report cards/progress reports, they celebrate the "campers" birthdays and traditional (and not so traditional) holidays & festivities. My dog (a lab mix) quickly took to the staff and with their help has become less skittish and more socialized with other dogs. I think she is finally learning how to be a dog and play with others! :)

    Town & Country Veterinarians and Pet Resort

    Town & Country Veterinarians and Pet Resort

    (34 reviews)

    My first impression was walking in the door to a very clean and really nice check-in and waiting…read morearea. The gal that checked me in was very nice and personable and I didn't have to wait that long before Taylor greeted me and took myself and Mimi (cat) back to the exam room. I made Taylor aware that Mimi was not a good patient due to a bad experience with a previous vet years ago. She's never gotten over it. Dr. Howard came in and was also made aware of how Mimi was abused and that she would be upset with anything that was done. Taylor and Dr. Howard were so respectful, patient and kind with Mimi. Mimi sensed that and although she still wasn't happy being there or them, she did very well. I also want to thank Kat assisting Taylor and Dr. Howard. She got what was needed in a timely manner & she has a great smile! A lot of credit to Dr. Howard on the best exam Mimi's ever had in 13 years! She was slow, gentle and very through. Prior to Mimi's rabies shot Taylor was sweet enough to get Mimi one of the tubes of what I call gravy. Mimi loves that. At first she was hesitant so I had Taylor put some in my hand and while Mimi was licking it up Dr. Howard gently gave Mimi her shot. Normally Mimi would have jumped and loudly protested. She didn't do either one! She did hiss which is no big deal, but her normal rage didn't happen. For the first time ever while I was talking to the doctor and Mimi was still on the examination table she laid down. I took my hand off of her and she stayed on the table instead of jumping down and running to get into carrier. That told me volumes about how much more comfortable she'd become on her first visit. All animal lovers know how they can sense positive and negative situations. That was a stamp of approval from Mimi I've never seen ever in 13 years! Mimi & I are new to Gainesville and after reading the reviews on Town & Country I felt confident in taking Mimi there. I'm so thankful that I did.

    I love the staff at this place. My dog do too. They are always available to help and they make sure…read moreI understand what is going on.

    Prestige Pet Resort & Spa - groomer - Updated September 2026

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