Jeff was kind, gentle and professional with Sofi, my dog. My girl is very anxious and shy but Jeff…read moreworked with her well. Sofi loved Jeff so much she asked him to come back monthly!!!

I actually genuinely liked both girls that took care of my babies. They took their time. I could…read moretell they were caring and gentle and cared what I wanted. I thought the prices were reasonable. The little boutique was cute. We will be back.

Horrible experience. I have a beautiful and expensive all white Bernedoodle. Took him in for his…read moreappointment only to learn his groomer had quit but I hadn't notified. Decided to give new guy (James) a chance. BIG MISTAKE as he nearly shaved my dog and even did that poorly, very uneven. He didn't clean his ears or teeth as I paid him to and nails are smooth or even. My dog has irritation around his eye and anus from the terrible trim or rather shave job. Mgr, Melissa stated that James didn't know how to look up my pet's previous grooming history with all the notes that clearly state my preferences and what cutting guides to use. So James decided to wing it and do that fastest easiest cut there is, cut them close! However he left his belly hair much longer, didnt attempt to blend his cuts, there are literal cut lines clearly visible, didn't clean or pluck his ears, his face hair and whiskers are randomly cut and he didn't even blow dry him which I specifically stated and requir (FYI, my dog loves being blow dried when done correctly and with heat turned off. We have a pro pet dryer at home) I spoke with mgr and was refused a refund but she offered to try and fix his poor haircut. She admitted to seeing it prior to me picking him up but didn't fix the problem then. She did apologize but told me the owner (Alexis) doesn't allow refunds. This place has experienced a mass exodus of their best and most experienced groomers in recent weeks which suggests there are some serious mgt issues. PROTECT you beloved pet, go elsewhere.

We have taken our large golden doodle here for three years and have been very happy. They use…read morenatural products. The groomers are kind and gentle. my dog likes to go :).

I am so grateful to Pelusa's for their 16 years of grooming services to both of my doggies, Prince…read moreand Duke from the time they each were puppies. They are always friendly and ensured that my little guys came back looking adorably handsome! I recommend them to anyone and plan to use them in the future as well.

Always do a great job on our two spaniels. We wouldn't go anywhere else. They deal with thick,…read morematted fur when we wait too long for a grooming. Always friendly and professional.

Best spot ever! They're kind and caring. Our pups love and…read moreadore their grooming time. They come smelling sooo good and they're so happy :) We love it all! Thank you

Dagger went today for his temperament test and ended up staying for 3 hours. Lets just say I'm…read more very picky about who i leave my side kick with. This place was spot on from the moment i called to the moment i picked dagger up. He's going back next Saturday for more fun and full grooming. So excited for him and me!

The dog wash station was perfect! The temperature of the water is preset, the height was amazing…read more(I'm 6 ft and didn't have to overly lean over), and there were a variety of shampoos (including sensitive skin and non-fragrance). For just $14.99/dog, they provide not only the tub, towels, shampoo but also the air dryer! At first, I was skeptical about paying to wash my own darn dogs but it was such a better experience than hosing my dog down in the yard. The front staff was great at checking in to see if I needed anything or had any questions - they all were super friendly and even offered to hang onto my dogs while I pulled up curbside in the car to keep the dogs dry in the rain! With easy parking, the great customer service, and the luxe dog wash station, I for sure will be back!

This was a quick trip for a self-serve wash today for Susie Q! Clean, comfortable wash area,…read morehelpful, staff, and all shampoo, towels and dryer available for $14.95. Walked out with a little treat. In, out and home in less than 45 minutes. No hair to clean up, no shower to scrub..very conveniently located to me.

We brought our 15-year-old terrier to Haile Plantation Animal Clinic on Monday, August 10, after he…read morebecame extremely sick, stopped eating, and began breathing very slowly. Because of how much he was suffering, we made the heartbreaking decision to have him euthanized. We paid for an individual cremation and were specifically told that his ashes would be returned the following Monday, August 17. Based on that information, we believed he would be picked up and handled promptly. When I followed up on August 20 to ask if we could pick up his ashes since we hadn't heard anything, I was shocked to be told that the crematorium had only picked him up on Monday, August 17. That means our dog Riley apparently remained at the clinic for an entire week before even being transported for cremation. We received no phone call, no update, and no explanation that there had been any delay. Had we been told that our dog was going to remain there for a week, we absolutely would have made other arrangements. I would have personally transported him to the crematorium rather than leave him there for that length of time. What makes this even more upsetting is that we paid specifically for an individual cremation because it was extremely important to us that we receive our dog's ashes back. After being given incorrect information about the timeline, I am now left questioning the entire process and simply hoping that the ashes eventually returned to us are actually his. I understand that veterinary clinics may refrigerate or freeze remains while awaiting cremation. That is not the issue. The issue is that we were told his ashes would be back on August 17, when he apparently had not even left the clinic until that day. There is a major difference. When someone has just lost a pet they have loved for 15 years, communication, honesty, and respectful handling of their remains should be treated with the utmost importance. This was already an incredibly painful experience for our family, and the way this was handled made it significantly worse. We are extremely disappointed and offended by the lack of communication and transparency surrounding our dog's final arrangements by this clinic. Not to mention, we'll have to wait an additional week for him to be able to be picked up if they can even deliver on that promise, at this point, I have very little faith.

Absolutely love it here, especially the puppy plan which has saved us over $1k. I take both my pups…read morehere and leave them for boarding when I travel!

My first impression was walking in the door to a very clean and really nice check-in and waiting…read morearea. The gal that checked me in was very nice and personable and I didn't have to wait that long before Taylor greeted me and took myself and Mimi (cat) back to the exam room. I made Taylor aware that Mimi was not a good patient due to a bad experience with a previous vet years ago. She's never gotten over it. Dr. Howard came in and was also made aware of how Mimi was abused and that she would be upset with anything that was done. Taylor and Dr. Howard were so respectful, patient and kind with Mimi. Mimi sensed that and although she still wasn't happy being there or them, she did very well. I also want to thank Kat assisting Taylor and Dr. Howard. She got what was needed in a timely manner & she has a great smile! A lot of credit to Dr. Howard on the best exam Mimi's ever had in 13 years! She was slow, gentle and very through. Prior to Mimi's rabies shot Taylor was sweet enough to get Mimi one of the tubes of what I call gravy. Mimi loves that. At first she was hesitant so I had Taylor put some in my hand and while Mimi was licking it up Dr. Howard gently gave Mimi her shot. Normally Mimi would have jumped and loudly protested. She didn't do either one! She did hiss which is no big deal, but her normal rage didn't happen. For the first time ever while I was talking to the doctor and Mimi was still on the examination table she laid down. I took my hand off of her and she stayed on the table instead of jumping down and running to get into carrier. That told me volumes about how much more comfortable she'd become on her first visit. All animal lovers know how they can sense positive and negative situations. That was a stamp of approval from Mimi I've never seen ever in 13 years! Mimi & I are new to Gainesville and after reading the reviews on Town & Country I felt confident in taking Mimi there. I'm so thankful that I did.

I love the staff at this place. My dog do too. They are always available to help and they make sure…read moreI understand what is going on.

This place was so amazing and took the best care of my puppy!! the pricing is amazing and she did…read moreto perfect corgi butt trim! thank you