Boast 24/7 dispatch but couldn't get them to pick up the phone or call back after leaving a message.read more

They were awesome to work with. Came to our house quickly, got the car to start and still towed it…read morewhere I needed it to go. Very sweet and explained things perfectly.

I requested a tow to a mechanic when my battery seemed dead and I couldn't jumpstart it with my…read moreportable charger. When the tow truck showed up, he tried a charger with more juice and we got it running. Great customer service and I appreciated the extra effort.

Towed me out of Parleys canyon on a Friday night. I was back in SLC 30 minutes after I placed the…read moreservice request. AWESOME!

Ray is a great guy offering amazing work at a reasonable and fair price!…read more Will definitely continue to work with him.

Completed one job for me and I thought I could trust him to do another job. Paid him for the parts…read moreand waited MONTHS for him to reply. When he finally did, he told me that he had been in an accident. Understandable. But but now it has been several months and he hasn't given me a refund for the parts that I paid him. DO NOT GIVE THIS PERSON ANY BUSINESS OR ANY MONEY BECAUSE HE WILL TAKE IT AND NOT PERFORM THE SERVICE OR GIVE YOU YOUR MONEY BACK.BE CAREFUL.

Not Done Right the First Time, Poor Communication I want to…read morestart my review by saying that Miles, the general manager, was always courteous and helpful when I called. I also understand that cars are complicated, especially older vehicles, and that there's a pandemic going on. And yet, the service I received at Dave's Auto was extremely frustrating and I am left feeling dissatisfied at best. This whole ordeal started on April 20, when I agreed to have my vehicle (2006 Dodge Sprinter with 195,000 miles) towed to Dave's Auto for an engine replacement (expected to cost around $15,000). We originally discussed a May 1 pickup date. I live in Missoula, Montana so most of these correspondences were done over the phone or email, and I was attempting to coordinate flights to collect the van as well as a move-out date for my apartment. I sent over consent for services on April 29 and told my landlady that I would be out of my apartment by the end of the month (the van is set up for living). I didn't hear anything further from the shop until May 20, when I sent a followup email. I then booked a flight for May 28 (almost a full month behind schedule) to pick up the van. On May 24, the shop realized that the wrong fuel injectors had been installed by a different shop. It is unclear why this was not discovered earlier. The van had already been at Dave's Auto for over a month at this point. Dave's Auto then rushed to reinstall new fuel injectors in time for my flight. I left my dogs in the care of my landlady, who agreed to feed and let them out but nothing more. I planned to be back in Missoula on May 30 (a 2-day trip). When I arrived on May 28, I was told that a test drive had been done and that the van was finished. I started driving and got about 10 minutes away before a check engine light came on and the van went into "limp mode." I returned to the shop and was told that we'd need to replace the turbo sensor, but that the sensor wouldn't arrive until June 1 due to the holiday weekend. I understand this is not the shop's fault, but I never got a straight answer as to why this problem was not discovered earlier or what was done on original test drives. I tracked down a turbo sensor at another dealership and replaced it myself. The van still did not work. Miles (over email on a holiday weekend, kudos to him) suggested the EGR valve may need cleaning. I removed and cleaned the EGR valve. A mechanic friend suggested replacing the turbo resonator eliminator; I did that. At this point it was May 31 - I was supposed to be home on May 30. I was no closer to a solution than I had been on May 28. At this point it was clear that I would not be returning home to care for my dogs, so I scrambled to find dogsitters over a holiday weekend while I was 8 hours away from them. I live alone and don't have family in Montana; none of my friends are available to dogsit. I returned the van to the shop on June 1. They replaced the EGR valve, charging me over $700 for those repairs and taking another 2 days of me living in Salt Lake City without my dogs. That did not fix the problem, as the van continued to slip into "limp mode" after a mere 10 minutes of driving. On Wednesday June 2, Dave himself sent me out the door with the van, having replaced that EGR valve. I was told that it had been test driven and that I was good for the 8 hour drive home. Within 10 minutes of leaving the shop, the exact same problem re-triggered. I returned to the shop again and was told that the next step was to replace the turbo, at $2,000+. Remember; I brought the vehicle in originally for fuel injectors. Then it became a new engine. Then it became a turbo as well. The vehicle had not needed a new turbo and had never triggered limp mode in the 9+ months previous to these repairs. I do not have an explanation from the shop as to why this could be the case. If I had a job that required in-person work, at this point I suspect I would have been fired. I was in Salt Lake City for a full week longer than expected. I had to buy clothes and shampoo for myself and coordinate dogsitters from 8 hours away. I had to cancel work appointments due to not having my notes or gear with me, losing me time and money. I understand that engines are complicated and that they could not have foreseen all of these complications. I also understand that there's a pandemic going on and that shops are busy. My issue is that I was repeatedly given timelines that were inaccurate which upended my life completely and that I was sent home with a vehicle that was clearly not ready to drive. This job was NOT done right the first time. I still do not have an answer from Dave's Auto as to why I had no communication or updates between April 29 and May 20. It seems as though many of the problems we experienced between May 28 and June 4 were due to a rushed job on those 6 days. If the shop was too busy to help me or parts were taking too long, that should have been communicated to me. Ult

I should have checked Yelp first. Called March 6th to have an oil leak fixed on my vehicle…read more Earliest appointment was May 28th. I get there at 8 a.m. for the scheduled appointment time. Paid for the diagnostic test and oil dye.. I waited until 4:30 PM before calling to get an update on my vehicle. That is when I was informed they had not even run the diagnostic on it, and they have until Monday to do so. What is the point of making an appointment 3 months prior to bringing the vehicle in? Found a different shop who specializes in European vehicles and guess what... there wasn't a 3 months wait and worked on the vehicle the day of the appointment.

Great place, excellent service…read more We had a faulty fuel gauge in our RV that left us stranded 25 miles short of town. AAA attempted to rescue us, but even after waiting several hours (though not so bad in an RV), AAA would only bring two gallons of gas (even though we were premier members which was supposed to mean five gallons of gas as well as longer towing if needed), and spilled much of the gas because their nozzle wouldn't reach. Of course, we ran out of gas again before getting to the next gas station and were re-stranded. Anyways, after complaining to AAA, we were fortunately put in touch with Ogden towing. They were out within the hour, he (Dan, I believe, might be the manager) kindly brought us cold water bottles on a hot day, had a giant towing rig that looked capable of solving any problem, and most importantly, five gallons of gas. Dan gave us clear directions, then followed us into town, all the way to the pumps to ensure we were set. He was kind, competent, and careful. And I think this was still under a AAA service call so he likely went beyond their protocol and paid for the extra gas out of his own pocket (I wasn't the AAA member so couldn't say/review). Couldn't ask for more. How he does it with all the wacky motorists and problems out there is impressive. Places and people like this make the world a better place.

Ogden Utah Towing provides excellent service when I hit a deer. The driver was on time, and…read morecourteous. He was able to help me work out the details of where to tow my car to, quickly and efficiently. Zac was helpful with coordinating my insurance coverage and towing it to a location that was convenient for me. Excellent customer service on a holiday weekend, and as a single female alone I felt safe.