I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

Jeff was absolutely amazing. In a pinch, he understood the pressure I was under to obtain a limo…read morefor my son's wedding only 2 days prior to the event due to an oversight on my part. His enthusiasm to get me out of a hole with my family separated him from all the other conversations I had with the competition. The driver, Mike, he hired was incredibly personable and made the actual experience of the drive the best it could be. He was patient, appreciative, and transported the joy of the night straight to the happy couple's honeymoon trip. Cannot be more thankful for this team effort! Recommend this company without any hesitation.

This is the 2nd time I hired JP Classic Limousine for prom. It was just as wonderful this time as…read morethe last. I requested the same driver my son's party had, 3 years ago, for my daughter and friends and we got him! Great guy and I trusted him fully driving around our precious cargo. The kids had a great time and us parents had peace of mind knowing they were safe! Thanks Jeff and Kelley! You are the best!

This company is a complete disaster. I chose this company to bring our family of 5 to and from the…read moreairport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again.

I made a reservation 1 month in advance of my Service Date. At 11:30PM EST, a few hours before my…read morereservation, Upscale Car & Limo calls to let me know the Mercedes Sprinter I reserved was 'Unavailable'. It's been over 2 weeks an I've yet to receive a refund.

Brian was so easy to communicate with, and answered all questions I had prior to the event. That…read moreday of the event he even called as it was starting to ensure everything was good to go. The driver arrived on time and was fantastic! We had the best time on the bus, the music was blasting and dance moves on point. We did a day drinking bar tour and I highly recommend! Such a great time, we will definitely be booking again! Thanks Brian and team!

Look somewhere else, not reliable. Never showed up, only reason they getting a 1 star is cause they…read morefound us another company 2 hours after they were suppose to be there.

To say I love this company is an understatement! They are always available, accommodating, and…read morefriendly. I use them for all of my transportation wherever I am located. I have never had a bad experience. But my most favorite was for our wedding. This company picked us up from wherever we needed and got us where we needed to be at the time we needed to be there. Whether it is planned or last minute. They are always there. We will not use anyone else to drive us anywhere. We love them and the job they do. They do it well and always with a smile and great attitude. :)

I booked the bus for a wine tour over the weekend, and it was more than I ever expected!! My…read morecompany and I had a great experience with the pick up, drop off, the driver, and the rate of the bus. I will definitely be using Party Life Buses again!

I wouldn't recommend this company to my worst enemy..I paid in full and was suppose to have a 8:00…read morepm pick,8 came a went they finally called and said they were bus together because the people messed it up and it would take to do that and another 25 min me, so now another hour has pass and still no bus and 30+ ppl waiting to be picked up to be taken to my 40th birthday party and still no bus, I called the office back to back and got no answer and called the driver over 7 times before he finally answered the phone only for him to say the bus still wasn't ready (with loud music playing in background) and it would be another 45min.Ge gave me the number to Rico and I called him and he only lied saying the bus was 5 min out until I told him what the driver and told me, and that point I'm already two hours late for my own party and just ask for my money back. I didn't get it right back as he said I would do I had file a dispute through my bank..Never again will I ever book with them and I would advise you not to either.

We had an amazing experience with Skyline car Service!! I…read morewas on a business trip and I wanted a car service from Charlotte NC all the way till Minneapolis MN. It was around 22 hours trip and I asked this trip to be decided by 2 nights. I spoke with Tom and Chad and they were supper professional and offered me the best car with amazing features for this trip!! Once we started the ride, the driver Jim was the one how amazed me with his professional service for the entire trip! Jim is a music lover and we did not feel the road because of the amazing music and conversation we had. He knows everything and he was a great travel guide with all interesting information on the road and the landmarks we passed by!! After 3 days on the road we felt that we are very close friends with Jim. We wish to have another trip with this great company!!

My parents are getting older and have trouble driving at night. They had tickets to a basketball…read moregame in Charlotte and I wanted to get them a driver to and from the game. Wayne was amazing! He helped me book the trip, was reasonable with pricing and was so friendly and generous. He went above and beyond with helping my parents have a great night out. He even got my mom a snack for the return trip. It was a 5 star experience. Look forward to using Wayne and Skyline again in the future!

We used Lew with Comfy Coach for a ride from our house to PNC Pavilion for a concert. Lew was on…read moretime for pick up and was super friendly. He took some group photos for our "parents night out". In the middle of the concert, a downpour happened. Lew came immediately when I called him since this was earlier than our scheduled pick up time. The van is very comfortable and clean! Everyone in our group commented on how enjoyable our ride was and that we need to plan another night out so that we can take this van. We called many other places for a ride, and Lew's prices were the most reasonable for our quick trip to/from the concert. We will definitely use Comfy Coach for another night out!!

I couldn't have asked for better service! Everything went so well and John was so patient and…read morewonderful the whole time. The bus was awesome as well. Thanks again!