Brian was so easy to communicate with, and answered all questions I had prior to the event. That…read moreday of the event he even called as it was starting to ensure everything was good to go. The driver arrived on time and was fantastic! We had the best time on the bus, the music was blasting and dance moves on point. We did a day drinking bar tour and I highly recommend! Such a great time, we will definitely be booking again! Thanks Brian and team!

Look somewhere else, not reliable. Never showed up, only reason they getting a 1 star is cause they…read morefound us another company 2 hours after they were suppose to be there.

Great service and high quality experience. 7 of us rented the party bus for a day and everything…read morewas perfect. On time, smooth ride, super friendly. Made for a perfect day. Thanks V!

If you want the best, you have to find the best, we found the best with Duke Limo, incredible…read moreservice, safe driver, went above and beyond, excellent prices, truly cared about all 6 passengers in the sprinter van. Duke Limo is our to service moving forward.

I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

This is the best Limo service to use I would recommend it to anyone who needs to be driven anywhere.read more

From the owner: 1. Luxury Airport Transportation (CLT & Surrounding Airports)…read moreArrive and depart in style with our premium airport limo service to Charlotte Douglas International Airport (CLT) and regional airports. Enjoy reliable pick-ups, meet & greet at baggage claim, curbside service, and spacious vehicles to accommodate luggage and passengers alike. Our chauffeurs ensure punctual, stress-free travel for business or leisure flights.

Great service! Very reliable and safe. We used the limo service for my daughters wedding and we are…read morevery satisfied. Thank you!

We loved this service for my sister's bach weekend! Super clean and let us be girls!!read more

If I could leave a zero I would, the owner was rude, charged for an extra hour. The driver was…read moregreat but they don't know how to treat customers properly and would NeVeR ever tell anyone to use them

I forgot to review this service last year, much to my chagrin…read more However, I am in need of their services again, and am going to definitely be giving them a call again! Last time was an absolute 5 out of 5. My family lives in a rural area North of the airport, and they met me (very early!) and made sure I got to my flight on time. The ride was smooth, comfortable, and even though it was early, I could tell the driver was awake, alert, appropriately conversational, and helpful. I cannot recommend them enough!

David picked me up from the airport. He had to wait for 2 hours as my baggage was delayed, and he…read morekept in touch. He didn't seem annoyed at all about the wait - very patient and helped with the luggage. Nice clean, large vehicle. Very professional, good driver, likes what he does. Reasonably priced. Highly recommend!

Awful experience using them, very unprofessional. Rented two limos to take 19 people somewhere. Day…read morebefore wedding they barely answered the phone and was hard to communicate with. They ended up showing up with one limo due to a "limo emergency", we packed into the limo and then the front of it started smoking so we could not ride it. Luckily we had a feeling it would go bad due to the lack of communication with them so we were ready with other cars. I would not recommend them to anyone.

We hired this company for a Prom. I was very pleased with how polite and personable the owner was…read moreand his prices r great, and much more reasonable than most places around me! I wish I could give him 5 stars, but unfortunately, the driver he sent, was very late and personally did not produce the same professionalism as the owner (I'll refrain from going into more detail). I'm not sure if he has drivers on call that he usually uses or if he has to pull them from other places/ companies, but with the driver, it was not a good experience. Overall, I would still recommend his business, and hopefully he can find better help in the future.