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    Preston Akers Realty

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    8 years ago

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    The Heflin Team At Keller Williams - We'll get your home sold fast!

    The Heflin Team At Keller Williams

    (5 reviews)

    At first, we thought we found a diamond of an agent. Marcus was referred to us and was quick to…read morestart house hunting for our relocation from the west coast. He did video walkthroughs of houses for us, and gave honest opinions about the areas/homes/etc. We quickly found a home that checked most of our boxes and he helped us place a competitive offer that was accepted. But that's where the awesome customer service ended. Once our offer was accepted, we were handed off to his assistant, Liz, and virtually never heard from Marcus again. We signed our paperwork with a mobile notary on the west coast on Friday, packed up our house on Monday, and by Tuesday I was flying to Nashville with our infant, and my husband hit the road in our car. Unbeknownst to us, our signing paperwork got stuck with FedEx because of the 2021 snowstorm -- leaving me and my infant stranded in a Nashville hotel for five days while my husband made his way across the country.  Liz seemed to not even realize we had made the move, and no one sympathized or offered any support to the fact I was stranded at a hotel with a 12 month old. (Thankfully I packed extra baby diapers and food). When we finally were "allowed" to take possession of the house, it took another five days to physically get the keys. (Had to remind Liz to get them to us) In our purchase agreement, a portion of the money was to go to a contractor that Marcus referred to us.  That contractor was unreliable and had horrible communication. I copied Marcus on the four months of e-mails between us and the contractor -- so he was aware of the problems we were having with his referral - but he never said anything. The contractor never finished his job, and finally returned the unused portion of the funds after weeks of radio silence. Surprisingly, about six months after we moved, a Heflin Team koozie and thermos showed up on our doorstep at 8am. No note, no knock, still no actual "Welcome to Tennessee" from anyone at the Heflin Group. All-in-all, while I appreciate the fact that we found a home quickly and our first offer was accepted, I won't be using The Heflin Team on any future real estate business because they really dropped the ball before the game was over. *The mortgage person he connected us with was amazing, though!

    We've worked with Marcus twice now on purchasing/selling homes, and he's got our business for as…read morelong as we're in Nashville. We were really picky in what we were looking for, and he was super patient and got us into all the homes we wanted to see quickly. He's great at offering insight with regards to contracts and inspections, and helped us make decisions that kept us competitive in a tough market. I can't recommend Marcus and team enough. He's a great relator, and a great dude.

    Marshall Reddick Real Estate - Nashville-Clarksville Annual Team Photo 2025

    Marshall Reddick Real Estate

    (15 reviews)

    Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

    I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

    Preston Akers Realty - realestateagents - Updated June 2026

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