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    Pretty Is Pink

    4.3 (4 reviews)
    Closed • 11:00 am - 4:00 pm
    Updated 2 weeks ago

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    Kohl's

    Kohl's

    1.9(19 reviews)
    6.6 mi
    •$$

    Be careful playing the Kohls Cash game. I spent several hundred dollars on Christmas gifts and also…read morereceived Kohls cash, which I used on subsequent Christmas shopping over about four weeks prior to Christmas. After Christmas, I tried to return five items and happily take a store credit, but was told that "we don't do that anymore". Instead, I was told that since the Kohls cash was used already, the amount of the "cash" would be deducted from my return. Previously, Kohls used to give a patron the option of either taking a store credit for the amount of the return (so you'd spend the money in Kohls, which was fair since the Kohls cash was used already) and then also keep the benefit of the Kohls cash, or get a full refund with the already spent Kohls cash deducted from the return. Believe me when I say, I was not happy with this. I truly was shocked. At first I thought the girl must be new and didn't understand. Why should I lose money? I was happy to take a store credit and spend the money in Kohls. However, they stopped doing that and expect the customer to take the hit by having the Kohls cash deducted from the refund. A manager came over and repeated the same spiel as the clerk. She said they changed their policy three years ago, which is a lie anyway. I said then that I was changing where I would be shopping in the future because the games that Kohls plays with their sales and Kohls cash is a waste of my time. I saw a flash of agreement on her face, but she was loyal to corporate. She couldn't override their "system", but gave me the rest of my refund by deducting money off another purchase. I stood my ground and threatened to call corporate and complain. I wasted valuable time advocating for my pocket book. I know customers behind me heard my complaints too. If I had been a little mouse and not spoken up, Kohls would have stolen $25. from me, which was so dumb of them because I was happy to take a credit and spend it in their store. Needless to say, Macy's and JCPenny are offering great deals and lots of coupons too, so Kohls isn't going to be my first choice for shopping and their "Kohls cash" deals aren't going to draw me into the store anymore. Its not worth the aggravation unless you are absolutely sure you're keeping the items before using the Kohls cash.

    This store and their checkout process has gone downhill…read more The store can appear empty but once you go to checkout you wait on an unbelievably long, slow line. They now only have one area for checkout and they also did away with customer service for returns so if you are returning you are stuck on the line. I tried to go on a Monday morning to avoid lines and it was horrible with only 1 register open. I think I am done with this store.

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    Pretty Is Pink - accessories - Updated September 2026

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