Where could I start?
Service in this particular Prezzo is awful! The restaurant was nearly empty, only 2 or 3 tables, but it still took over quarter of an hour to get our drinks, not talking about the half an hour we had to wait for 3 garlic breads for our starters.
I ordered 3 Peroni beers and also if I could have them in Peroni glasses and I was looked at as if I just swore or something.
The waitress brought normal tiny glasses and I asked again if I could have cold peroni ones like the table next to us had and she answered in an annoyed tone that those ones "were cold". Obviously she did not have a clue of what a peroni glass was as she came back with the exact same tiny glasses just slightly colder.
Just left it for mission impossible and had my lovely peroni pint bottle (which costing £6 a bottle you'd think you'll be able to have it in a nice glass) in a skunky tiny plain half pint glass. Anyway, that was not the worst part.
The food was ok, or at least I thought until I found a massive chunk of hair in my pizza, nicely mixed with the tomato sauce and cheese. It put me off eating and although I was offered another pizza I was not really hungry anymore after that.
They did not offer any complementary drinks or anything so I ordered another bottle of peroni to share with my mum, and guess what? It was at room temperature! A £6 warm beer!
I asked her to please bring me a cold one and she just said, "It's the only one we have left!" Unbelievable! So I just said I didn't want it warm and then, they brought 2 cold small ones. It was just one disaster after another. When I asked for the bill they had charged absolutely everything except the hairy pizza and on top had added a 10% discretionary service charge (£10), what a Joke! I've worked in a restaurant for 3 years and I was sure that kind of service did not deserve a tip at all, and obviously did not pay it. I normally tip but definitely not here!
Just think twice before eating in this place. I won't, never again!! read more