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    Pride Cleaners - Roeland Park

    2.7 (3 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Pride Cleaners - Roeland Park

    Dry cleaning

    Stain treatment

    Clothing alterations

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    Lucia's Sarto - Lucia's Sarto

    Lucia's Sarto

    (40 reviews)

    $$

    Country Club Plaza, West Plaza

    I worked with the team at Lucia's Sarto for tailoring my wedding dress and I could not recommend…read morethem more! Before my first appointment, they gave me instructions on what to bring (like my bridal shoes and undergarments). During the appointments, they always took pictures/videos (that they then sent to me) and took the time to explain each piece of the dress with regard to what they recommended. However, they were never pushy and let me make my own decisions with what I wanted done to the dress. On my final appointment, they recorded a video on how to bustle my dress and gave instructions on how to zip it up. I thought the price point was very fair and I appreciated the fact the appointments were never overly long.

    I was lowkey excited to have found my new tailor after a multi-year drought. It's not easy to find…read morea spot in the area that does good work, and I was optimistic about this from the jump. Ultimately, I ended up leaving this place with a bad taste in my mouth. When I got sized up and measured for my old suit, a blazer, and a casual button-down, everything was great. The staff was friendly, and Sarah did a nice job talking me through everything. I'll be real, it was ultimately a lot more money than I thought it would be. This place has a good reputation and I needed it done, so I rolled with it. You pay up front and then come back on the date they tell you. I'll say, a courtesy call that it's ready would've been nice as this is the kind of thing that easily slips the mind. Went in to get it, and noticed the button-down was still crazy long. Like, too long to wear. We had just sized it up a few weeks prior, and again, I remember it all clearly having had a positive interaction. I remembered the specifics -- at one point I thought the suggested length would be way too short, but we ultimately settled on an inch or so hemmed up. So I mention this, and whoever was taking care of me (not the same, friendly person from my first visit) was acting as if they'll make it all right, but noted it would be a new job. I.e., I'd have to pay even MORE than the $335 I'd already paid for the suit, blazer, and shirt taken in. I was surprised and was like, OK, but then it didn't sit well... again, I remember already going through this. That's where they left it. The way it came off to me was a half-assed, "Oh we just want you to be happy, so feel free to leave it with us and we can do what we said we were going to but charge you more for what we originally promised." Customer service matters, and you never want to drop a bag of money and feel dissatisfied, but that's where I'm at. I'm giving the courtesy of three stars again because the first half was a positive experience, and they ultimately got the suit and jacket right and on time. I respect that, but am disappointed to be right where I started with my shirt. Budget's already spent on alterations for the next couple years, and in my opinion, hemming it an inch to fulfill the original order shouldn't be a hill they die on. On to the next, and if you go here, I hope you get better resolution and customer service than I did.

    Pride Cleaners - Roeland Park - dryclean - Updated September 2026

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