Routine pickup of my dry cleaning. Quick parking. Buzzed in the door. I didn't wait long. Customer service was friendly, quick and informative when I requested email delivery of my receipt. read more

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I asked for a quote and was told I would be given an estimate. They failed to call or ask before completing service. They are the best cleaners in town. The front desk workers are helpful, but they can't provide cost estimates. Their prices are arbitrary and higher than any cleaners I've encountered. read more

Arrow Fabricare Services - My itemized - Sewing & Alterations Near Me - Kansas City, Missouri

I just received my Varsity jacket leather from Arrow. The process was so amazing and easy. From sending it from California to Missouri by FedEx. Very friendly staff. This jacket had seen better days but came back looking new. read more

Arrow Fabricare Services - USC Varsity Jacket. - Sewing & Alterations Near Me - Kansas City, Missouri

Updated! Great service and job well done! I was just frustrated that day. Thank you and Have a nice day!

Let me start by saying that you are the miracle workers of the dry cleaning world! A little backstory: I have this leather jacket that has been my loyal companion for over a decade now. It's seen me through thick and thin, but let's be real--it hadn't seen a wash since I bought it because I was terrified of ruining it. I mean, it's practically a vintage treasure at this point! While traveling in Kansas, I found myself in a bit of a pickle. My beloved jacket had transformed into what can only be described as a baby bib--spills and stains galore! I knew it was time for a serious intervention. Thankfully, someone recommended your place, and I decided to throw caution to the wind and trust you with my sentimental swag. You guys exceeded my wildest expectations! I went in expecting to part ways with my jacket and say my goodbyes, but instead, you brought it back to life! It looks almost like the first day, and I can hardly believe it's the same jacket I once feared would end up in the "what was I thinking?" pile. Not only were your prices incredibly reasonable, but you also worked with me on a time crunch like pros! I You delivered, and I'm still over here devouring the joy of seeing my jacket revived! Thank you for treating my jacket like the star it is! You've gained a lifelong fan, and I'll be singing your praises to anyone who will listen. Keep up the amazing work! Next time I'm in the area I will make sure to visit, thank you, thank you read more

You cannot reach anyone at Arrow by telephone. The customer service is non-existent. in addition, they ship by Federal Express which is a substandard carrier which results in shipment delays when your item is returned. Federal Express put a sticker on the door but did not knock. Why? Because they like failing. read more

Service and pricing was great! Got the coat as promised and they clean the grease off the leather nicely!

They shortened my sleeves and took in my shearling coat. It was perfect. Could not tell that anything was altered. Highly recommend!!

Z helped with alterations for my wedding dress and did quality work for an excellt price. The crew at Arrow Fabricare really know how to take care of sentimental garments! I'll definitely be back for any other alterations and cleaning! read more

I shipped a white fur purse that I thought was done for and they completely restored it! Super great service and when I called they were always friendly. The shipping was very prompt. The packaging was high end and great quality! They made the process extremely easy and I would definitely use them for my future services! read more

Arrow Fabricare Services - Sewing & Alterations Near Me - Kansas City, Missouri

I bought a chocolate color Schott leather motorcycle jacket about 30 years ago. This jacket has been my favorite for riding my bike, but after 30 years it was pretty beat up. After contacting Schott, they put me in touch with ArrowCare. After I sent the jacket in a very nice lady called and we went over what I wanted fixed and the costs. Both pockets were ripped to shreds, the sleeve lining were ripped, one of the zipper pulls on the sleeves was broken. I also decided to have it re-dyed rather than look "distressed" even though that's stylish today. It took a little while longer than I'd hoped, but I'd sent it in right over the holidays. When I got the jacket back, there were two minor issues that I wasn't thrilled about. I contacted them through their website and got an immediate response from Bruce, the President of the company. I sent the jacket back at Bruce's behest, they fixed these two small problems, sent it back to me very quickly (they paid shipping both ways). They also gave me a $50 refund for my trouble! The jacket looks and feels brand new now! We all make mistakes (I made one a few years ago and I'm even willing to admit it). For a company to be so willing to make something right, so quickly and at their expense is really refreshing these days. And not as usual as it should be unfortunately. This is a great company and I'd use them again in a heartbeat! Thank you ArrowCare Services! read more

The amount of love I have for Arrow Fabricare is immeasurable! They were able to clean and press my wedding dress on a rush order. They saved the day. The dress was beaded and vintage (it was my mom's wedding dress) and they treated it with care and efficiency. The service was warm, welcoming, kind, and knowledgeable. Thank you, Arrow Fabricare! read more

Had a 30 year old leather jacket in for repairs and cleaning and it looks absolutely amazing. Great service at a very reasonable price. Would recommend it to everyone. read more

Drove 2 1/2 hours to have my husband's leather jacket repaired. They were honest and knew what they were doing! Highly recommend.

Highly recommend this place. Best Dry Cleaner I've ever used. Great recommendations on how to take care of things. They are brilliant on getting stains out. They have hand pressing for special items/delicate items. They specialize in leather and fur and big gowns as well as preservation of wedding dresses. My company, Lucia's Sarto, uses this dry cleaner too and recommends this dry cleaner. read more

I took my Navy Unit cap to Mayfair cleaners to have it cleaned before I packed it away. In contacting them I understand that Arrow actually does their cleaning for them. To make a long story short my cap was virtually destroyed by Arrow! The wool nap and large parts of the gold embroidery were scrubbed away by what appeared to be a very stiff brush! I am livid beyond belief. So this is the way they treat veterans treasured items? I sure as hell won't be bring them my dress blues before I store them away! read more

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Very poor customer service and incompetence: Not only did they allow my area rug to get moldy (by wrapping it up while it was still moist), but they delayed several months in washing it again, at which point they destroyed it (multiple large rips in a new, structural sound rug). More than two months later, they still have not reimbursed the cost of the rug. Besides this event, they are more often than not poor in communication (i.e, one has to constantly call to ask if a product is ready, as they do not notify the customer themselves). read more

I had my pinstripe suit dry cleaned before I went on a cruise. to my surprise on elegant night I was surprised my suit had several spots on the jacket. this is the story on this suit, the first time I put it in Arrows they called me and said that they found a problem with the suit and I would have to pay extra to get it cleaned. I payed the extra money to fix the problem and it was spot free. The next few times the spots were few and they managed to get them out. This time the spots reappeared and on the dress up night on the cruise I noticed a lot of spots, so when I returned home I took the suit and the pics to Arrow and they said they would clean over but to my surprise the spots were still there and now the made me sign a waiver that if the suit could be damaged if they tryed to remove the spots and this time again the spots didn't come out. I don't think they even tried to get the spots out this time. I don know if this one guy still works there because the first couple of times I talked to him and he told me the process he would use and it worked everytime. Im frustrated with Arrow because this suit has a history with this company. If they couldn't get out the spots I wouldn't have put it back in Arrow. My trust has been broken. Thank you for my taking my complaint. read more

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They may have someone that has hacked into their system. Ever since I ordered their services online, i had a company withdraw money out of my account 44 times. Just caught it and stopped it. They did a great job on my coat though read more

My Jacket arrived back yesterday(Sunday) Wow! What an amazing, A fantastic job that Arrow did in removing the smoke smell, and then conditioning my rare Schott #1928 motorcycle Jacket. You can not tell that the jacket was previously saturated in smelly smoke and unwearable . Arrow has mrestored my jacket back to its like "new" condition. It has never been worn, but it will be now. Arrow's process is second to none. Thank You to Bruce G. for Your personal attention to this matter. Service is 5 Stars XXXXX out of 5. I will have other jackets for Arrow to process soon. Thanks again. read more

I just bought an aniline lambskin leather jacket from Overland Leather. On the very first day I wore it, I got an olive oil stain that set very quickly. I Googled 6 different leather repair and dry cleaning establishments in Manhattan and texted 3 with a picture of the damage and then walked into 3 others. The answers were variations on the same theme: won't or can't fix this serious problem but if you want to give us $140 - $285, we will try but we can't promise you will like the results. So, out of desperation, I called Overland and they referred me to Arrow Fabricare in Kansas City. I spoke to the president, Bruce Gershon, and emailed him the picture of the damage. He responded very quickly and promised me he could repair the damage to my satisfaction. Happy ending - I received the jacket 11 days after I sent it to them postage paid, and it looks GREAT! No one would ever know it was almost ruined. Bruce and his staff were very friendly and professional and from the begining, I knew my jacket was in good hands. The excellent work was done for the low end of the price range I mentoned and well worth it. If I ever have a problem with clothing that needs repair or restoration or heavy cleaning, I know where to go, Arrowcare!!! - David C read more

Arrow Fabricare Services - before - Sewing & Alterations Near Me - Kansas City, Missouri

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i wish I could give a zero. They lost a very special blanket. i have continued to call, check on it, ask what's going on. i just get the runaround, they stall, make excuses, say they will check and call me back. they never do. they won't resolve it but won't accept my request to file a claim. they just keep saying "we are looking into it and will call you back". it has been over two months! they never call back so it starts over again when I call them. read more

Arrow goes out of their way to serve their customers. They helped me out with a tie situation for my father's wake. They picked up tie in evening and had it back next day by noon. I am beyond grateful for their service and humanity read more

I was referred by West Coast Leather to send my leather jackets to Arrow Leather Care Services because I cannot find a leather cleaner in San Francisco Post Covid 19. First, I want to acknowledge the staff there. They sound very optimistic about the work they can do which is why I sent several leather jackets to them. The process was very easy because you can print a shipping label. Most of all, I am very impressed with Bruce dedication ensuring his customer is happy and content, even though I live miles away. Instead of treating me like a one time customer due to distance, he went above and beyond what one would expect for me. The effort he put and the time he spent correcting an issue with my leather jacket is greatly appreciated. His local customers are very lucky to be close to a leather cleaner that provides such quality service! But even if you don't live in Kansas, I'd still highly recommend them because they make the process to ship your garments there very easy. read more

This iscthe best dry cleaner in the Kansas City area. They have worked with me extensively on a moth infestation in my old apartment. Did I mention their professional and capable counter customer service representatives? They are fantastic. This is the epitome of dry cleaning services. read more

I am a Life Transformation Coach For Connections To Success here in Kansas City, MO. As part of our Class we dress each participant for Job interviews. One of my Clients got a stain on his new Suit. I took it to Arrow and they were not only able to get the stain out but they did it quickly and at a very reasonable price! My client got the job he interviewed for that day! Fabian your great and your staff is amazing! Thank You! read more

This place came highly recommended by a bridal shop as THE place to go to to get a wedding dress cleaned. We took my sister's 10 year old wedding dress in to get cleaned so my daughter could wear it for her upcoming wedding. .We paid for the entire cleaning up front They took about a week to clean it, not an unreasonable amount of time, but when we got it back the beads on entire back of the skirt were discolored, they were dark yellow. I understand that due to different materials, damage might happen, what I don't understand is not doing a spot check first to check and damaging a huge amount of the dress...then to add insult to injury they wanted to charge us ONE THOUSAND FIVE HUNDRED dollars to "fix" their mistake! We could have bought a brand new dress for that much! They never even offered even ta small discount on the cleaning fee which was well over $300.00 read more

Arrow Fabricare Services - Those yellow spots were all over the back of the akirt - Sewing & Alterations Near Me - Kansas City, Missouri

I brought in a suede jacket. The exterior of it was perfect. I brought it in because I did not like how the interior of it smelled and wanted it professionally cleaned. I thought the price was high at $65+. I went ahead and paid for it because I wanted it to be clean and to smell good. I waited weeks to get it back and it's like they didn't even do anything to it. It looks exactly the same and it smells exactly the same. I think they looked at it and said hey it looks clean and threw some plastic on it. Same musky basement smell. Very disappointing. read more

Been going there for years did have good service. But now they're Under New Management. Messed up my $50 cap. Only gave me my money back without compensate me for my damaged item. Not good customer service read more

Arrow Fabricare Services - Been going there for years. Now they are Under New Management and will not guarantee their cleaning. Messed up my $50 cap. No compensation - Sewing & Alterations Near Me - Kansas City, Missouri

They changed me to put leather pockets in my jacket and gave me cloth. When I picked up the jacket it was missing 2 snaps on the collar. I didn't notice this until I got home. I called the next day and they said they would fix the problem but I live an hour and a half away. That means an hour and a half down and back to drop off and pick up. Totalling 6 hours. Do your job right the first time! Thanks for nothing read more

I sent a pair of FRAME lamb skin suede pants (950.00) to Arrow cleaners based on their reviews. They had two drops of salad oil just above the right knee. It was the first time I wore them. I included the description of what had occurred to them, and I also mentioned that if they did not feel they could clean them, then they could call me and we would go to Plan B. I did get a call from them, it was for my credit card number. When the box arrived back at my house was n VA, I was excited, I hadn't received a call from them indicating they couldn't remove the oil. I assumed all would be well. As soon as I saw them through the clear plastic on a bare hanger, I knew something had gone terribly wrong. I took the plastic off. The pants had been shrunk two or three sizes. The soft, supple lambskin was now stiff and flats There were two drops of oil just above the right knee it was now a foot long smear of black shiny stuff. They had attached a standard form that said, "we are sorry but we were unable to process your pants". Then, "Why would we be unable to process your pants?" Then, they had several bullet sentences below. They checked the one that said "they were too soiled for us to clean." Let this sink in. The suggestion here is that they GOT THE PANTS IN THE CONDITION THAT I RECEVIED THEM.. .They are denying that they processed them and shrunk them two sizes then applied a cleaning chemical to two tiny spots of oil above the right knee and it came out a foot-long black shiny smear. I know this sounds too bizarre to be true, but this is what happened. I have a picture of the pants that I took the day I sent them to them. I haven't pursued them but I am going to. it's so fantastic and horrible that I could barely wrap my arms around it when I first realized what they were doing. Go there if you want but I would run from them with my hair on fire. I would give them no star but it looks like I have to give them one star in order to post this account. read more

Excellent place to have designer handbags restored/repaired! If I didn't know better I'd thought the gave me a new one! $$$ yet worth every penny. You can even mail in your repair! Highly recommend. Oh, Nordstrom told me about Arrow read more

I sent them a pair of UGGs to clean and perform color restoration on. The shoes came back with no color enhancement and looked a little worse for wear. Would not recommend. read more

attempted forced entry into my home with 2 sleeping babies. i never scheduled any pickup and whiteman afb had these guys deliver one item to my home that they were over 2 weeks late on, yet a middle aged man in an unmarked white van shows up to my home with sleeping kids attempting to open both my garage doors and access my home until confronted. this guy shows up to my home without prior notice too? i need answers. this is unacceptable and chargeable for child endangerment and attempted forced entry into a home. managers on the phone hung up on me when confronted. i will keep posting this until i get answers from the owners. read more

Best dry cleaning service I've ever used. I will always go there moving forward. The staff is so kind and helpful, always greeted with a smile! And when I got my clothes back they looked better than the day I bought them!! read more

This place is the Rolls-Royce of dry cleaning and leather care. There is a reason the store is full of framed accolades from KC Star, City Hall and celebrities. Bruce was classy and communicative. Highly recommend. read more

I'm submitting this Yelp review as a last resort. Here are the particulars: I use Arrow's pickup and drop off service. Every Wednesday (Tuesday night, actually), I leave a load of items that need to be cleaned in my building's lobby that gets picked up, and likewise every Wednesday the clothes I sent out the previous week get dropped off, cleaned. Every Wednesday. One Wednesday in I believe mid-November, I send a load out, it got taken, but no load was left in return. I called, spoke with someone (can't remember who). The person on the phone indicated it was Carl's route and she'd check with him. I never heard back. I kept using Arrow, just as I always had been. A few more weeks go by and I call again, but it was off hours, and ended up leaving a detailed message with the whole story on a voice mail. Never heard back. A couple more weeks go by, I call again, during business hours. I spoke to someone named Holly. Told her the entire story, she said I needed to speak to Bea, who was on the floor, but I could leave a message for Bea and she'd get back to me. I left a detailed message with the entire saga on Bea's voice mail, but haven't heard back (it's been well over a week). I'm guessing there simply has to be a place somewhere, where clothes that get separated from their identification get placed. I indicated each time I made contact, that I'd be willing to come down and look through items myself. I can't recite the entire load, but I know there's a thin blue sweater in there, as well as at least two if not three men's white dress shirts, and a pair of pants, as well as some other items. Also, my size is not overly common (medium, extra slim, tall). I live in a secure building, and while it's not impossible that they got lifted by someone from outside, it's really unlikely. In addition, over the holidays, only one other person in my building was regularly using Arrow, and I know him fairly well so it's unlikely he lifted the clothes (and likewise, I left a note for a couple of weeks asking all other tenants to check and make sure that they didn't accidentally grab my clothes - it's feasible that that could happen, but again, unlikely). I'm not an unreasonable guy and I've been pretty chill about the whole situation, and as noted above, I've continued to use Arrow (so I'm starting to feel like the joke's on me, as it were). I just want my clothes back. I need them for work, and they were expensive. I really like Arrow's drop-off and pick-up service, and I think they're really competitive overall for what they do, and moreover I have no quibble at all with the quality of their work, but I have to get this resolved or I'm going to have to figure out something else to meet my fabric care needs. Outside of the incident I've detailed above, I'd give Arrow a 4 or a 5 star, easily, but, for what I hope are obvious reasons, right now I'm feelin' a 1. read more

While cleaning out my Grandma's apartment, we found a mysterious fur. After some research, I decided to take it to Arrow due to its outstanding reputation. I went in and asked for a cleaning and appraisal. The price, $90. The woman found 2 holes in the fur and decided to bring in the fur consultant. The consultant politely informed me that the fur was old (50 years or more), not well taken care of, dirty, and not worth paying for the $30 appraisal. She happily told me what kind of fur it was and warned that a cleaning may make the holes bigger. She also offered repairs but warned that it may not be worth the investment if it's not going to be worn. All in all, she gave me some great information that allowed me to make an informed decision on my "investment." They essentially talked me out of a $90+ sale. Although that seems absurd/bad business, I say it's the best kind of business b/c they provided wonderful and honest customer service that will make me go back to Arrow. Thanks for the help! read more

Another 2 years and I managed to tear my beloved jacket again. Note to self: Lambskin is not as durable as leather. I was flying and I folded up the jacket and put it in my suitcase. One of the interior zippers in the suitcase snagged my jacket, Sent the jacket back to Arrow and a few days later I receive a phone call. Very helpful and friendly, I was told they could patch it for $50, or replace the panel like they did before and it would be just like new. It is way too nice to have a patch done. When I received my jacket, it is back to looking brand new. Thanks again Arrow! Top quality work and top quality customer service. read more

Best cleaner (fabrics of all kinds) and alternator in the Great KC Metro area. Be sure to call ahead to ensure the lady that does the measure is there though. I was just there two weeks ago and the guy standing in front of me was from Omaha. I also learned that this is well Ralph Lauren sends their leather alterations to nationally. And that is good enuff a reference for me. read more