This company was a pleasure to do business with. From my…read moreinitial call ,to the tech that came out ,to the payment after my new furnace install everything was perfect. They were all professional, prompt and informative. Cleanup was great. I would give them more stars if there were more available. Happy with price.

We moved back to the state and had a new furnace put in by the same people on the old one because…read moreit's all we knew. Everything went wrong because of wrong insulation we have a home warranty we bought so we called and East Ohio came out. They fixed it and then were out again twice to work on our air. I am a GC and your co. Is only as good as your employees. There's are fantastic. Especially Matt. Being a contractor I wa curious and hung out with home the entire time. He's clean efficient and thorough and we couldn't be happier. We are going to be building a new house across the street from where we are and will be calling these guys for our new system. In a world of just "good enough" glad to see pride in one's work and a job done right.

Very helpful, great service, great company. Reliable and knowledgeable…read more ********************************************************************************************************************************************************************************************************************************************************************

Tyler and Tracy quickly determined what had gone bad, causing the problem, and had all the parts…read moreneeded to fix the problem on their vehicle. They eliminated the problem in less than one hour. A substantial bill, but the problem was eliminated.

Great service, great company. Matt hardwired in the motor and wind sensor for my retractable…read moreawning. And changed out the light switches and plate in my dining room. Professional work. Veteran owned and operated. I always prefer to hire my fellow vets for service work.

Mathew has done a couple of jobs for me as well as my Mom. we have found him reliable, and accurate…read morewith his work. Prices are great as well.

Recently had my home air conditioner worked on, it has been giving me problems for a while…read moreBarberton Heating and Cooling was a little late because they were awfully busy but they still managed to make time for me and they were worth waiting for, instantly found the problem and fixed it, reasonable rates and will deal with them again

8/13/25 Zach came to…read moreservice our air conditioning today. He found the problem and was able to fix it immediately. Zach was friendly and professional. We are now cooling down again. Thank you Zach The Stovalls

they are quick to put in new service $$$$, but not open 24 hours to service problems. 90+ degrees,…read more6 month old furnace A/C not working and nobody to answer call or come out. Pick a company that can do 24 hr service calls

AVOID this company. Their techs are low IQ and only intent upon selling overpriced maintenance…read moreplans and recommending a duct cleaning service. I had them out on August 29, 2025 because my furnace was not producing heat and could not hold a set temperature. Yet, when they arrived and turned the thermostat on, it happened to produce heat and all they did was let it run while yacking and saying they did not know why it did not run for me. They did not find any cause, left me with no warranty, did a lackluster maintenance check, changed the humidifer filter on the furnance, criticized my whole house filter system and charged me $400 for nothing. They also failed to let me know they charge a 3% fee for using a credit card. I could have wrote a check. I complained to the office that I was not told of their policy and the owner did refund the 3% charge. Into September and October the same furnace trouble kept happening until I called CHIPPEWA HEATING & COOLING at the end of October. A GREAT COMPANY, the problem was pinpointed and a new pressure switch solved my furnace woes. Call CHIPPEWA. Fair pricing, too.

The technicians are very knowledgeable about the different systems that they work with for their…read morecustomers. Their service fee is reasonable compared to other companies. Also, I have been using them for over 30 years in my homes. Every year, I have them check my AC and furnace for the seasons.

I made an appt about a week in advance, to look at a water leak dripping thru to our basement…read more Appt was for "noon-ish" with the promise of a call once they're on the way. They call around 10:30a, tell me that they're not going to be able to make the appt, the guy that was supposed to come will need to be at his other appt the entire day, that we may need to reschedule on a different day, but would call me either way. I said ok, but this isn't great because we reworked our work schedules to accommodate the appt. Fine, it is what it is. At 1p, they have a guy that can come, try to call me and only get voicemail, so they just send him over anyways. Since we hadn't heard anything for a couple hours, we had already jumped into other things, I was on a work call, etc. The service manager (Bob) couldn't understand why it matters - to not just show up at someone's home long after the appt you called to say you couldn't make. He literally tried to keep me on the phone, trying to debate this with me, while his plumber was in my home waiting to explain to me what he thought the issue was, and what needed to be done. I was like "we're on the clock, I've got your guy here now waiting to talk to me about what needs done, and I assume I'm paying for this time, so I'd like to talk to him about the job". Then he tells me that he wants me to commit to having them do the job or he's telling his guy to leave. I'm like, you're going to need to let me talk to him to understand what the scope is so that I know what I'm signing up for. I can't tell you til I have some idea of what the problem is or what needs done to fix it. Bob tells me, fine, he'll get off the phone to let me talk to the guy "for 10 minutes", and then he's calling his guy "in 10 minutes" to see what I have decided to do. The plumber (Ethan) and I have a rational conversation about what he thinks the issue is, options to repair, and the potential issues if it turns out to be other causes. Bottom line, here's the things I wish I knew about these folks: - the only appt they can truly confirm is the 1st one of the day, at 8a - every other apot is subject to being way early, or way late, and all depends on what they find at any other job before you Truly I don't understand why other folks can make appts, or give ranges they can commit to, but whatever...I just wish they told me this up front. Based on Bob, I'd have given 1 star, but moved it to 3 because Ethan was awesome, and really did a great job not on just the plumbing but also dealing with an upset customer. Thank you Ethan!

July 2014 We used them for root problem. Looked like it got…read morefixed. February 2015 About 8 months later we got root problem again. I called the company they came in Friday night $125 per hour. The guy broke his snake it got stuck in our pipe outside . We went to a hotel for the night. He Came back next day with another man form different company with camera. Found a lot of roots that broke the snake and were not cleaned first time around. Found the broken piece and removed it. Spent over 3 hours at $125 per guy! Bill was over $1200 ! After I fought them they reduced it to $450 Still it is outrageous considering it was their fault . I will not use them again ever...

I have now work with this company three times and it has been great each time. The first 2 times…read morewere HVAC emergencies in my aging home. Both of those times Dennis was able to come to my house the same day and correct the issue. When it was finally time to have a new air conditioning unit installed I called TropicAir again and Dennis had my new AC installed and running in no time. If you want timely and meticulous service with a straight shooting family company look no further. You won't be disappointed.

I have no felt so disrespected and talked down to. I'm a young female in my own home trying to do…read moreit all. I asked for quotes and had some additional questions (I'm new to this) I've never felt so spoken to as though I was a child or not educated. and honestly after their quote I was able to find a company closer, better and one that I felt i could trust. (try the west side or really do your research before settling for the bottom of the barrel)