I have been in twice recently. The problem I encountered was the same each time. The incredibly…read morelong wait time. The wait time is significant enough that I believe I will be changing urgent care facilities. I have used Patient First since I moved to the area five years ago, but I shouldn't have to wait for an hour or two to see a physician or PA at an urgent care that doesn't have a full waiting room. I understand that sometimes there is a rush. That was not the case the last two times I have been in. Don't get me wrong, I have really enjoyed working with Patient First. The facility itself is great and very clean. The staff are friendly and caring. The doctors and PAs have always treated me with respect and been very helpful. But with all the competition there is for urgent care facilities in the area I think I can do better elsewhere. I am not sure what causes this facility to take so long. There seem to be enough staff to get people registered and enough nurses to take a history, BP, weight, etc. Perhaps the bottle neck occurs at the number of doctors staffed at any one time. I am sure an administrator could figure it out in ten minutes if they tried. Maybe now that they know they are losing business as a result of under staffing they will make changes. I know it is quickly becoming the reputation of the franchise. Sorry, again I think it is a great facility and I am pleased with everything but sitting in an exam room for over an hour for a 5-10 minute exam.

They maid us wait over 3 hours. No one told us we would wait such a long time. They were…read moreextremely rude and unprofessional. Shame on you!

I just called this facility and spoke to Kendal…read more I asked her what was included in the nutrient infusion that they advertised BECAUSE she didn't know if they provided a specific nutrient supplement which I was interested in receiving. She DID NOT know AND asked me to call back when the woman who knows about it returned from Spring break! There was no mention of when that return would occur. I'm curious to know why one would be tasked with answering the phone at one's workplace, YET be incapable of or unwilling to inform patients of the services provided by the office for which one works? This healthcare facility has really become severely subpar since the departure of Dr. George Joseph. We are in desperate need better customer service by their office staff.

I have been going to and have recommended this practice for years. Dr Khan and his staff are…read moreamazing! I have been going for 20 years since Dr Joesph.

-kid had a fever that wouldn't go down after Tylenol -Plenty…read moreof open appointments, registered my kid on the way in, $75 copay -we were In/out in 50 minutes, saw Dr. Jackson 10/10 recommend, she suspected HFM like sibling has, just no sores yet -doses of zofran ibuprofen given in office -flu & strep tests negative. -school note given with D/C paperwork without me asking -felt like I took a new kid home, she even ate food! -this AM: HFM confirmed with 1 sore in mouth Such an amazing resource for this area where it can take forever to get in your own pediatrician. Good to have this quick, quality alternative option for peace of mind & CONVENIENCE! Because a sick/injured kid is never fun or convenient.

I highly recommend this place to any parent looking for quality care from a staff that genuinely…read moreprioritizes your child's well-being and tailors support to your specific needs. They're incredible.

Stafford Urgent Care was recently renovated and re-opened. I showed up unannounced with a minor…read moreemergency and they quickly assisted my family. I highly recommend as they took great care of us and seemed to truly care.

Friendly staff, wonder MA , but i came here for simple lab tests, only 1 other person in the lobby…read moreand I've been here for over an hour and haven't seen the provider yet. ** Update- I was there a total of 2hrs. On the plus side the provider was very thorough and took his time explaining everything.

This is not an urgent care , I call it urgent money. The…read moredoctor wants to send just five minute with patient. Not more than that ,

Optimum care always takes care of me without fail. My doctor walked me through each lab item and…read moreexplained to me what it meant and why it was important.

Since moving to Stafford, I chose Embrey Mill Urgent & Primary Care because of its convenience and…read morepositive reviews. Unfortunately, after several visits over the past three years, I still don't feel like an established patient, and my most recent visit left me feeling particularly dismissed. I've previously had positive experiences with Nurse Practitioner Leimary Aranibar, but she was unavailable, and I was seen by Dr. Khan. Even scheduling this appointment started on a disappointing note, as the gentleman who assisted me over the phone came across as somewhat unprofessional and not particularly welcoming. I came in with 3 health concerns and, after waiting about 20-30 minutes, spent roughly 15 minutes with the doctor. My primary concern was dismissed as allergies with little discussion of other possible causes, testing, follow-up, or a specialist referral. When I asked about weight-loss options, there was no discussion of my health, lifestyle, or available treatments, and I was directed elsewhere. When I brought up stress, anxiety, and mental-health concerns, I was simply given a list of providers to photograph. I understand that not every concern can be resolved in one appointment and that referrals are sometimes appropriate. My disappointment was that I didn't feel my concerns were genuinely explored or that there was much effort to develop a plan moving forward. After reflecting on the visit, I realized I left feeling more like an inconvenience than a patient. Unfortunately, I can't recommend this practice for someone looking to establish a primary care relationship where they feel heard, supported, and genuinely cared for.

Dr. Kahn is a highly knowledgeable and genuinely caring physician. My family and I have been…read morepatients of his for years, and he consistently goes above and beyond. He takes the time to listen, explains things clearly, and treats every concern with real attention. I highly recommend his practice to anyone looking for a competent, thoughtful doctor who truly puts his patients first.

I have to say. I didn't have any expectations. I was just astatic that my spouse was able to get me…read morea same day appointment. 1 Star - Never Coming Back 2 Stars - Why?!? 3 Stars - 4 Stars - I might come back 5 Stars - Do I have to leave? Please let me stay The location doesn't accept Apple Pay, however, everyone was patient with me while I sorted and looked for a card I could transfer money to. For my (the 2nd process after checking in), my blood pressure was taking manually by a nice young man who set the tone my escorting me into the room and saying "please sit wherever comfortable." I almost hopped on his computer to check my email (j/k lol). Very courteous. I'm forgetful so I left a stack on cards in the office which he promptly returned to me lol. Oh boy. My Partitioner was Mr. Daugherty. He asked questions, explained the purpose for the questions, and all in all, I felt at home. I say this and am largely surprised because I had the appearance of a bum lol. I wear suits 24/7, so when I'm sick, I'm just whatever. The treatment I received at the clinic was no different than if I were wearing a Joseph A. or an Alexandre (London). It was a great experience. Thank you.

I am a Veteran. I showed up at this location because I wanted urgent care. I was not sure if my…read morewrist was broken or not. But, the receptionist informed me that they only give urgent care to patients with life threatening injuries. Anything else, you have to make an appointment. If I had a life threatening illness, I would call "911", not hop in my car to come an urgent care. This is the second time I have been rejected by this so call "urgent care". I highly recommend you think hard before going to this clinic. I found another "urgent care clinic" that gives urgent care to everyone, like the sign on the building states. I Would give this location zero stars, if it was possible.

I haven't had the world's best experience nor a poor experience at this location. I haven't had a…read moreprimary care physician in over ten years, just been seeing specialists. I figured i might add well get one and picked this establishment based upon a holistic approach. I've been twice, the first appointment was with the nurse practitioner and that one was fine. I will say i felt a little rushed but that's fine, we're all busy. My second appointment was with Dr amin. I liked him better than the np. He seemed knowledgeable when going over my blood work, and suggested specific supplements that my body was lacking. He wants me to come back in three months to recheck labs, and i think that sounds fair. Much better experience with this office than the last time i tried to have s primary care physician with Pratt medical.

What a horrible experience I do not recommend this office. The doctor prescribed a medicine to me…read moreand my insurance denied paying for it. The medication was going to cost $500 out of pocket. I had to call the office to ask what to do and was told it was submitted. I called my insurance and they said the doctor has to submit an appeal. I call the office back to be told they don't do that because it is a lot of work. I set up another appointment with the doctor to see what I should do and she said she would put a letter together. I get a call 10 minutes after the appointment to say we don't do appeals by the same office manager. So now I am still without a medication and no call back from the doctor for a plan on what I should do now. I like the doctors there however the office manager was very condescending and quite rude. I will be finding another office that cares about my health and is willing to fight for me.

I have to say walking into the emergency roon and being greeted like you are family and not a…read morepatient, good Job AJ. You are the first face people see and when not feeling good. You definitely made this experience great. Carl there are so many wonderful things i can say. You

The doctors don't get back to you with very important question. I have left 3 messages and no…read moreresponse. I guess the doctors don't worry about things if they're getting paid.

Knowledge of diverse facial types, professionalism of the staff, and comfort of the office and…read moreteam. It was a great experience!

the best place to get your beauty's needs. the staff are very friendly, Aubrey the owner is…read moreamazing,she will help you make the best decision for your needs. book your appointment you wont be disappointment.