I will echo something that a few people have already said. The doctors here are great, and we never…read morehad difficulties getting an appointment for everything from acute illness to routine care. Our largest issue was with the billing department. We have two children, each had their own account. When we would pay a bill related to care they received, I cannot tell you the number of times the payment was added to the wrong account, so we would receive numerous bills until we called and the office explained what was happening. We basically had to call to fix this issue every time our children were seen for something. That was irritating, but relatively minor. The newest (and largest) issue that I have had is that the office double-billed my insurance. The first time the insurance was billed, the insurance paid the bill. Memphis Children's then sent my insurance the same bill, but credited the payment previously received as "other insurance". At best, this was an accidental oversight in line with all of the other billing issues we have seen. At worst, it is an attempt at insurance fraud. Either way. my insurance requires secondary insurance companies to pay prior to accepting the remaining balance. We don't have any secondary insurance, but because of the way Memphis Children's double billed, my insurance now thinks we do and has essentially put a hold on my children's insurance. This was brought to my attention as one of my children recently had an ER visit and I am now receiving bills/talking to my insurance company that cannot assist me until the secondary insurance is removed from the claim from Memphis Children's. So then I begin to try to contact the billing department at Memphis Children's for assistance. When you call the number, you are told all agents are busy, and are allowed to stay on hold for four minutes and 21 seconds before you are automatically directed to a voicemail that is full and the system hangs up. I am currently on call #10 (almost 50 minutes into this attempt) with no change. When I called one of the offices, I was told billing wasn't in the building and wasn't in this country. I explained the issue, and I was offered to be directed to an Office Manager. I left a voicemail for that person and am now waiting for a response from them as well. I also reached out via Facebook to see if I could get assistance that way. No responses across the board. So, while I like the doctors, the billing issues are not worth it - find someone else. Update 1: After 2 hours I was finally able to leave a voicemail. I then called back one more time and reached a representative. I explained what was going on and they said that they were just customer service, not billing, and my issue would need to be elevated to billing. I asked if I could speak to anyone - I would like warm hand-off to billing. I was told that there was no one in billing that I, as a customer, could speak to. The only way to have my problem resolved was to file an elevation ticket and I "should hear back" in 2-3 business days. Update 2: So I called the billing number back today after waiting for four business days. I spoke to a different representative this time, and after bringing up my previous experience, he noted that the usual wait time for a response is closer to 7-10 business days versus the 2-3 I had previously noted and my escalation was still being reviewed. We then discussed what was going on and he said that he'd never heard of this situation before so I needed to have my insurance company call him. When I asked if there was a direct line for that call, I was told no, but that any other rep could forward the call to him. I asked if there was a case number my insurance company could provide to be linked directly to my escalation, he said no, but that he would speak to them since he had the most recent information. All of this sounded like an issue. So, I ended the call, and called my insurance company. I walked through what was going on again with them, and they helped to the best of their ability, including going through their processes when a billing organization does not want to provide corrective actions. Then I told my insurance rep that the billing company wanted to speak to her because they had never heard of a situation like mine and needed to hear it directly from the insurance company. She asked if I had a phone number and representative, which I provided, but she was a little hesitant when she found out it was a call center not a direct line. Luckily, she managed to get through, but wound up speaking to the representative who "helped" me last week. In her words, "I am trying to figure out a way to say this.... I understand your frustration." So the rep she spoke to said that they had never heard of the representative I had spoken to an hour earlier, so he would not forward her.

The staff rude as hell. The doctors are ok, but the staff from the front desk to the after hours…read morenurse rude as hell! Find another doctor to take your little ones too! I'm today's society this is unacceptable! Be careful who you catch attitudes with. Don't think you can't be touched!

I absolutely love my daughters pediatrician, he seems to take a personal interest in her, and the…read morefact that she likes him is the icing on the cake. They need to improve on their wait times and the nurses could probably handle some work on their bedside manner. They rushed my daughter in so quickly to take her temperature and so rudely that she was terrified to get on the bed the rest of her entire appointment. After rushing, hurting her, and scaring her, we were shoved into a waiting room to wait 45 minutes. A bit of organization would help.

Dr. John V. Pender was MY pediatrician when I was a kid and I'm 44 now. He is THE best…read morepediatrician, in my opinion. He saved my little brother from dying from pnuemonia that another doctor couldn't diagnose or treat correctly or whatever. The review written by the man who had his truck broken into had complaints about the office personnel not the doctors. Dr. Schultz is just as good a doctor as Dr. Pender. When I first started seeing her, I didn't understand why she asked so many questions about somethimes seemingly unrelated issues. Then I finally figured out that it helps her with the diagnosis. If I had a problem with my child or grandchild that no one could seem to figure out what was wrong, I would take her/him to Dr. Schulz. She is the MOST thorough doctor I have EVER seen anywhere. VERY INTELLIGENT!! I would trust her decision or diagnosis on anything!! Dr. Amy Hubbard is my next favorite doctor there. She also is very good and she is able to get down on the child's level and help put them at ease. VERY GOOD WITH KIDS!! I am very sorry that man has had so many problems there. I agree that there is no excuse for not having a tape in the video recorder. And I have also changed doctors because of the wait to see the doctor. From what I understand, that comes from the person doing the scheduling, and not the doctors themselves.