I love Peds East and especially Dr. Melanie Smith!!! I feel so lucky that she is my baby girl's…read morePediatrician! I have seen other doctors as well and have liked everyone, but I especially love her and the staff there! I highly recommend her and I love that they have so many locations!

BE CAREFUL FOLKS!!!!!!!!!!!!!!! Like others on here,…read more We gave this place a chance but NOPE! Never Again!!!!!! They care more about how many shots they can give your baby at once than what you want done, even if the it's much safer and the end result is the same. Even when you tell them why you want it done a slower safer way they insist and start getting really ugly.

We will probably be switching to a regular doctor soon because my son is aging out of pediatric…read morecare. We've been with Laurelwood since his birth and he is now 16. Over the years, I have had up and down experiences with Laurelwood. Here are my pros and cons: PROS: Friendly staff Great nurses Docs come highly recommended CONS: Our doctor is lovely but I feel like she's given me very limited options over the years to treat my sons autism and severe ADHD. Talking to other mothers, I felt like there were other options but when I brought them up, she always suggested staying the route. She referred us to a psychiatrist once but that was not a good experience. I once asked her if we could consult with another doctor in the practice because I had seen several articles he and others had written about his expertise with autistic kids. She took offense to my question and said she was the "autism expert" at Laurelwood. I did not like that and considered it to be very unprofessional. If your child is well and has no disabilities, I could see why you think this practice is perfect. However, if your child is sick on a regular basis or has disabilities, I would suggest finding a pediatrician who is open to trying everything possible to help your child.

I can't recommend Dr. Yanishevski. We had her once when we came in as a walk in and the experience…read morewasn't great. We usually see Dr. Siegel and he has been great.

The care here is top notch! My granddaughter is crazy about Dr the name and nurse Amy and everyone…read morethere is nice from the moment you walk in the door to the moment you leave always pleasant always helpful. We plan to come here until my baby graduates from high school and goes off to college!

I really like the staff and doctors at the Arlington location but this office is lacking a lot. Dr…read more Adams comes across cold and non-caring. She doesn't have a kind bedside manner, why work with kids? Won't be back to this location.

We love Dr. Lum but will be looking for a different provider because of a horrible experience with…read morethe nurse on duty. Horrible and I mean horrible service, she was very rude disrespectful and sarcastic.

With night and weekend clinics available, and 5 locations, Pediatrics East is the place with which…read moreto trust your child's health & wellness. Good advice and a solid selection of pediatricians are just the ice cream in the sundae. The spaces are light and airy, without being too cartoony and condescending. Nurses have great smiles and sincere sense of humor everywhere I've been (Germantown and Cordova offices). Referrals to specialists are available here. Www.pedseast.com

I will echo something that a few people have already said. The doctors here are great, and we never…read morehad difficulties getting an appointment for everything from acute illness to routine care. Our largest issue was with the billing department. We have two children, each had their own account. When we would pay a bill related to care they received, I cannot tell you the number of times the payment was added to the wrong account, so we would receive numerous bills until we called and the office explained what was happening. We basically had to call to fix this issue every time our children were seen for something. That was irritating, but relatively minor. The newest (and largest) issue that I have had is that the office double-billed my insurance. The first time the insurance was billed, the insurance paid the bill. Memphis Children's then sent my insurance the same bill, but credited the payment previously received as "other insurance". At best, this was an accidental oversight in line with all of the other billing issues we have seen. At worst, it is an attempt at insurance fraud. Either way. my insurance requires secondary insurance companies to pay prior to accepting the remaining balance. We don't have any secondary insurance, but because of the way Memphis Children's double billed, my insurance now thinks we do and has essentially put a hold on my children's insurance. This was brought to my attention as one of my children recently had an ER visit and I am now receiving bills/talking to my insurance company that cannot assist me until the secondary insurance is removed from the claim from Memphis Children's. So then I begin to try to contact the billing department at Memphis Children's for assistance. When you call the number, you are told all agents are busy, and are allowed to stay on hold for four minutes and 21 seconds before you are automatically directed to a voicemail that is full and the system hangs up. I am currently on call #10 (almost 50 minutes into this attempt) with no change. When I called one of the offices, I was told billing wasn't in the building and wasn't in this country. I explained the issue, and I was offered to be directed to an Office Manager. I left a voicemail for that person and am now waiting for a response from them as well. I also reached out via Facebook to see if I could get assistance that way. No responses across the board. So, while I like the doctors, the billing issues are not worth it - find someone else. Update 1: After 2 hours I was finally able to leave a voicemail. I then called back one more time and reached a representative. I explained what was going on and they said that they were just customer service, not billing, and my issue would need to be elevated to billing. I asked if I could speak to anyone - I would like warm hand-off to billing. I was told that there was no one in billing that I, as a customer, could speak to. The only way to have my problem resolved was to file an elevation ticket and I "should hear back" in 2-3 business days. Update 2: So I called the billing number back today after waiting for four business days. I spoke to a different representative this time, and after bringing up my previous experience, he noted that the usual wait time for a response is closer to 7-10 business days versus the 2-3 I had previously noted and my escalation was still being reviewed. We then discussed what was going on and he said that he'd never heard of this situation before so I needed to have my insurance company call him. When I asked if there was a direct line for that call, I was told no, but that any other rep could forward the call to him. I asked if there was a case number my insurance company could provide to be linked directly to my escalation, he said no, but that he would speak to them since he had the most recent information. All of this sounded like an issue. So, I ended the call, and called my insurance company. I walked through what was going on again with them, and they helped to the best of their ability, including going through their processes when a billing organization does not want to provide corrective actions. Then I told my insurance rep that the billing company wanted to speak to her because they had never heard of a situation like mine and needed to hear it directly from the insurance company. She asked if I had a phone number and representative, which I provided, but she was a little hesitant when she found out it was a call center not a direct line. Luckily, she managed to get through, but wound up speaking to the representative who "helped" me last week. In her words, "I am trying to figure out a way to say this.... I understand your frustration." So the rep she spoke to said that they had never heard of the representative I had spoken to an hour earlier, so he would not forward her.

The staff rude as hell. The doctors are ok, but the staff from the front desk to the after hours…read morenurse rude as hell! Find another doctor to take your little ones too! I'm today's society this is unacceptable! Be careful who you catch attitudes with. Don't think you can't be touched!

We normally see Dr. Aimée ("a-may") Christian, who is phenomenal. The practice requires…read morevaccinations and is up to date on modern technology (charts on iPads!). They have separate waiting rooms for sick and well children. We've never had to wait more than a couple of minutes from when we got there to when we were taken back and seen by the doctor. If I could go I would, but I'm too old. But for my daughter it's perfect!

I have been visiting Memphis Pediatrics for 16 years with my children and can't complain. I have…read moreseen every Dr. there and they are all very thorough and take time to listen to you as a parent. I like how my pediatrician knows my children by name and that she genuinely cares for their well being.

We have been there 3 times with my daughter (accident prone is an understatement) all 3 visits have…read morebeen great. In and out within an hour and staff always makes sure she is comfortable and that I am too.

Disappointing visit to this brand new hospital. We had high hopes and were severely let down.read more