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    Primary Residential Mortgage

    4.0 (4 reviews)
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    Columbia Credit Union

    Columbia Credit Union

    (56 reviews)

    My husband had $740 stolen from his account almost two weeks ago. It happened through a device at…read moreArco that captured account information. The thief used the information to withdraw the $740 from a Chase ATM. Instead of returning the money to our account, Columbia Credit Union said that the fraud department must first investigate. It has now been seven business days, not including weekends. When my husband called today to ask, "Where's my money?" Columbia Credit Union responded, "We are waiting for Chase to send us the video." I find this frustrating because my other credit union would have immediately returned the funds to our account, especially in a case of fraud. I'm starting to wonder if this situation is an inside job. It's hard to trust anyone. We only opened an account with Columbia Credit Union because my husband's company banks with them; it's the only bank they use for direct deposit. From now on, we will only use Columbia for direct deposits, and we plan to immediately transfer the funds to our other credit union account. I strongly advise against banking with Columbia Credit Union. The service is horrible, and there is a complete lack of urgency or concern for their customers. I am distraught. BTW, we do not bank with chase at all.

    Went online attempting to get basic information on either a refi or HELOC for my primary residence…read more When you click on any of the tabs, you're immediately steered into a credit application. Everywhere else allows you to get an idea without a hard pull. That in and of itself was no biggie; I just stopped filling out the application and moved on. What really pissed me off was when Price from the credit union called me and assured me that he could provide the information that I requested without a credit check. After we found a suitable program that might work, I asked him to email me a quote. Nope! Got to fill out a credit app, lol. Don't waste your time.

    Columbia Credit Union | Hazel Dell Branch - Columbia Credit Union Hazel Dell Branch

    Columbia Credit Union | Hazel Dell Branch

    (24 reviews)

    (If there was a "0", I would have chosen it.)…read more Background : I am a car loan customer whose family owned a car dealership for years. I have also worked in 6 countries and very adept at even international banking. I have a credit score of 820 and have been paperless for 15 years. Columbia absolutely mishandled the processing and communication with my pay-off 6/2024. Two and a half months ago, I called Columbia...to make sure if the payoff process, the amount, remaining interest, etc. Proactively, I asked if there was any final steps I needed to take, knowing I would have to wait an additional 6 weeks for State paperwork/title. At that time, I was verified as always having been on autopay and there would be no further action required by me for payoff. No email was ever sent to me about a final interest payment of $10.13 being due. After payoff, the usual automated email was sent to me for $560, which had already been paid and I knew was no longer owed. While I was waiting for payoff confirmation from Columbia, days later, they sent me to their 3rd party collection department. Again, I received no notification of the final payment of $10.13 being required. The 3rd party collection department sent an email to me a week later...using words like "delinquent", "past due balance", and "past due date". *4 Columbia Agents refused to acknowledge their failure to communicate. *After demanding a letter of apology for their ineptness, 2 even hung up on me. *1 agent even lied saying that a Supervisor had been trying to call me; my call history showed nothing. *1 agent blamed me for not going online and seeing I had the $10.13 due. She said Columbia didn't need to send me a final email about the payment being only $10.13 instead of $560. *1 Agent said I should have been more responsible. I reminded her of my 820 credit score and asked her to pull up the record of my proactive call several months prior; she refused. Everything pertaining to Columbia Credit Union is absolutely unprofessional and full of stonewalling; no one ever acknowledged any error in their communication of policy and procedures. NEVER TRUST THIS CREDIT UNION TO COMPLETE THEIR PROFESSIONAL TASKS OR CORRECT THEIR ERRORS. CHOOSE BECU instead!!!

    WOW....was attempting to do some phone banking and was on hold for over ONE HOUR! Answer your phone…read moreColumbia Credit Union!

    Primary Residential Mortgage - mortgagebrokers - Updated June 2026

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