My husband had $740 stolen from his account almost two weeks ago. It happened through a device at Arco that captured account information. The thief used the information to withdraw the $740 from a Chase ATM. Instead of returning the money to our account, Columbia Credit Union said that the fraud department must first investigate. It has now been seven business days, not including weekends. When my husband called today to ask, "Where's my money?" Columbia Credit Union responded, "We are waiting for Chase to send us the video." I find this frustrating because my other credit union would have immediately returned the funds to our account, especially in a case of fraud. I'm starting to wonder if this situation is an inside job. It's hard to trust anyone. We only opened an account with Columbia Credit Union because my husband's company banks with them; it's the only bank they use for direct deposit. From now on, we will only use Columbia for direct deposits, and we plan to immediately transfer the funds to our other credit union account. I strongly advise against banking with Columbia Credit Union. The service is horrible, and there is a complete lack of urgency or concern for their customers. I am distraught. BTW, we do not bank with chase at all. read more

Went online attempting to get basic information on either a refi or HELOC for my primary residence. When you click on any of the tabs, you're immediately steered into a credit application. Everywhere else allows you to get an idea without a hard pull. That in and of itself was no biggie; I just stopped filling out the application and moved on. What really pissed me off was when Price from the credit union called me and assured me that he could provide the information that I requested without a credit check. After we found a suitable program that might work, I asked him to email me a quote. Nope! Got to fill out a credit app, lol. Don't waste your time. read more

At a friend's request I analyzed their IRA account, which was being "managed" by Columbia Credit Union by their "financial advisors". Over almost ten years of their "management that account made almost nothing. Poor asset allocation, and HUGE unjustified fees were the reason. 1% AUM by the credit union, but strangely enough they also turned it all over to another agency which then charged its own 1% AUM fees, and the funds were all invested in proprietary funds with extremely high E/Rs. This was nothing more than legalized incompetence and/or financial fraud. This was clear as can be to anyone with any understanding of personal finance and investing. In a year at a low cost company with a conservative portfolio of indexed low cost mutual funds they then made more money than 10 years at CCU. read more

The most amazing staff! They always go above and beyond with all our business and personal needs, even with my over the top requests, and for a credit union. As a small local business we couldn't ask for anything better! Thank you especially to Ms. Erica Jacobson for always coming through! Even when I'm traveling and 8 hours ahead she goes above and beyond and keeps me on schedule! And cannot forget Cora or the rest of the amazing staff who make visiting a bank a great experience! Definitely value them to the point I skip the other branches and make my way to the Salmon Creek location for all my banking needs and to talk their heads off. Thank you Salmon Creek Columbia Credit Union! read more

One stressful encounter after another. First, it takes forever to reach a real person...you cannot reach someone directly at the local credit union...you , eventually, get someone from a call center somewhere who may not even know the answer to your question since the call center and credit union seem disconnected. I tried to get info on my new credit card and , evidently , Visa is a separate entity and has different information than CCU... such as what interest rate you signed up for. The most recent stressful encounter was wnile on vacation, I lost my CCU credit card... googled numbers to report lost card... picked one that seemed right only to be scammed and then had to shutdown another credit card leaving me with little access to my money while away from home. Over and over, I was asked for the last 4 digits of my card which I didn't have since I lost it!! Finally, I found a receipt and was able to block the card Throughout this stressful event, I never spoke to a real person. One thing after another and very stressful to work with. read more

Love this credit union! They really watch out for their clients,and very friendly and helpful!

7 years worth of car loans thru CCU. I lost my job and could not pay on time and this genius customer service reps solution was why couldn't I just borrow from my wife. What wife?? 2nd time guy was rude and lying that they couldn't find my address for the tow company to pick up the car for over a month and it was somehow my fault. This is the same address I've lived at for over a year that they had on file. Along with the disrespectful behavior and borderline yelling this guy felt he had the right to force on me. Dont loan from here, their people lie and are terrible at basic respect and customer service! read more

ABSOLUTE IDIOTS !!! First, I waited over "THIRTY MINUTES", on hold, to make a payment, but she could NOT answer my questions and transfered me to someone else, who could answer my questions and take a payment, but he could NOT answer my questions OR take a payment !!! TOTAL WASTE OF TIME !!! read more

In 2009 we were in the process of losing our restaurant during the recession. We were giving blood to feed our children. I was going to food banks pawning all my jewelry. All of our creditors worked with us except except Columbia credit Union. Initially I had a woman named Sue who is helping me we talked every month and somehow I scraped up some money for the payment always behind sometimes not enough. For some reason Sue was replaced. By a woman named Robin I can't even call her a woman she was the meanest lady I ever met. No regard for people for people human beings. I was one month behind. And because I yelled at her and told her that we were doing the best we could the car was repoed out of the driveway. I only owed $1,500 on the car. I couldn't afford to get it out of the repo. Plus make two car payments.I'm sure because it was a recession that they were treating other people the same way. When there's a recession and people are having trouble making their car payments treat them with respect. Don't have a shark. Not someone who has no regard for hard-working people. Blasphemy read more

the girl at the window drive up thing was the rudest person i've literally ever talked to she came up when she noticed we were there and had an attitude from the start we had some questions this was my first time going to one of these things and she just seemed so annoyed and acted like we were dumb or like i should have known all the answers like bye read more

horrible customer service and treats customers like deadbeats. We've been in the community for 20 years and have had better customer service at other banks and credit unions - one Columbia Credit union treats us this way. I don not recommend anyone going to them for any financial matters - no matter how attractive their interest rates may be - you'll pay in the end with the worst possible service ever. read more

I have a huge issue with being charged an extra $10 a month to pay my bill online through my bank with an Electronic Funds Transfer (ETF). This is the only bill in my life that has asked me to do this. If I would have known I would have got my loan elsewhere. I left messages with someone because they sent me to voicemail, during business hours, and they did not get back to me, three times. These are outrageous mishaps and I encourage no one to do business with Columbia Credit Union. read more

Please do not start an account here unless you have to. I am astonished at the lack of customer service, and the total disregard for the times we're in. Trying to transfer money from my own account to this account has been almost impossible. I am planning to close my account, but of course, my husband and I both have to be available to do so (it was hard enough to find the time to both be available to set it up). They should warn you in BIG BOLD LETTERS that transfers take up to 5 business days (although the timeframe given was 1-2 business days), and you have to be on a computer (not a mobile device) to do a transfer from an external bank account. LOUSY experience. read more

I have never had so much trouble trying to set up an automatic payment for a loan. Their system is broken and NOT user friendly! They make it very difficult to pay them and if it weren't for the great interest rate I have on my car loan I would definitely take my business elsewhere. I have wasted so much time trying to get this loan connected to my usual bank without success. I'm so glad I don't bank with CCU because I have no confidence in the trustworthiness of this organization. Sad! read more

Terrible. Trust me and do not engage. They are incompetent and just not interested in customer service. Once they have your money or debt, they don't care about helping their customers. Also, just got hit with a $5 returned mail fee. Never heard of that one!! read more

My wife and I came here to find out about financing our lease and the staff were so great to us. I noticed how polite they were to everyone and I thought to myself I need to bring my business here. Mr Price Allen helped us in getting a 2.49% interest on a used vehicle. He was so informative and very professional. So we stopped banking with Chase and keeping it local. Thank You Mr Price! read more

Worst credit union ever. Do not conduct or do business with this institution. For starters, their fraud protection is a joke. They literally jerk you around and then start reporting you to different agencies when it is their fault. Their customer service is horrible and they are rude. One of their employee particular Carolynn in account services was beyond compassionate or understanding. They reported me after not picking up the phone one time. Long story short, I took my auto loan and my accounts and moved them to OnPoint. Hopefully I will get better service their. read more

Be very careful to read the fine print in this bank's disclosures. They charge an $5/month inactivity fee after a year. I received no notification in my statements. Not only did they get free use of my $100 for nearly 2 years ( accrued no interest) they charged me $5/month for using my money for free. $100 became $50 in a little under 2 years. Great business model but bad for the customer. read more

Great benefits for business members and fantastic personal attention - You feel important.

Update they did somewhat redeem themselves. A manager named Evan was able to reopen the account. Still they need some serious process and training improvements. Original Incompetent! They will close your accounts without notice. Both my parents died and trying to sort out their accounts was a nightmare, despite having all of the correct legal documents and my name on the accounts. Their employees don't seem to have much training. I would NOT recommend joining this Credit Union. read more

I will never recommend nor will I ever use Columbia Credit Union again in the future. It is very unfortunate as well because we had a fairly good experience with them up to this point. Our first bad experience came when my husband and I were looking to refinance our home. We worked a young mortgage consultant, who didn't really take his time with us (our information contained multiple typos) and went for the maximum amount that he thought we should. Upon not qualifying for that amount, that was it. It was a brief conversation and the agent had no further interest in working with us further. We went ahead and refinanced our home with Quicken Loans with a better interest rate and better service. Our last bad and final experience came around November of 2017 when my husband got a call saying he owed 1 final payment to a truck loan that he had in his name. Since we refinanced our home, we included our vehicles and paid off all of our loans with Columbia Credit Union in October of 2017. This included getting a final payoff and our title. Apparently back in May of 2017 someone had made a payment but the bank had put it on our account in error. This error was not notified until almost 6 months after it happened; after we paid the vehicle off and got the title. Columbia Credit Union absolutely refused to work with us and the only other option was getting sent to collections. This is now reporting under my husband's credit. I would have had NO problem making that payment- IF we had not requested a payoff amount and paid the truck off and IF the error didn't take nearly 6 months to be noticed. I worked for a major credit card company's fraud department where I handled credit balance errors. If there was an error on someones account over a period of either 60 or 90 days (I can't remember it has been a few years since I held that jobs) the company washed it because a customer for life is generally worth more than $350 of a payment that wasn't caught for almost half of a year. You have lost 2 customers that do their checking, business checking, children's savings, and we were also planning on doing future loans. We will now be taking our business elsewhere. Other family members will also be switching because of Columbia Credit Union's lack of customer empathy and obvious greed. We will also be disputing the credit bureaus and providing proof to them because to punish others for their obvious mistake is not only horrible business, it is unethical and wrong. read more

ANGIE PENDLEY scammed me by not perfecting my loan .My rate doubled for 3 months. They told me they would reimburse me if i paid after they fixed my loan, and they claimed it was never a "guarantee" only after arguing for weeks in end did they start to even perfect my loan and do THEIR JOB. This company will pocket your money. They lie and deceive you to make an extra buck. The increase in my loan cause me and my son to lose my home, he lost his friends, and we were displaced. DO NOT BANK HERE! read more

they dont want to deal with hardship issues Like adjust loan pmts or refinanace . the may suspend a pmt for one month for 30 bks big deal . I would look elsewhere . like chase . Message they send is dont Care . a bankrupcy looks better all the time . Even then they will just charge it off . read more

I stop in this branch on occasion as it's very handy to my home and business? Also excellent access to I=5, The folks are polite and the parking is ample and I might mention the best thing They have a change machine ! thank you 5 stars*****! read more

Literally am so frustrated with this bank. All I want to do is pay for my international fees for school and every time I call and walk in to let them know about this transaction I always get my card declined when I try. There is a lack of communication and every time this happens I have to go in twice and literally make the transaction at the bank. This is just unacceptable and very inconvenient. read more

I opened a business checking account but currently do not have access to online bill pay. It's 2021, what banking institution does not make online bill pay easy? Their app is also trash, for lack of a better word. Pretty much as it stands, having a bank account at CU has been virtually useless. I suggest taking your business elsewhere. I plan on closing the account and going elsewhere and what a hassle this has been. read more

Such a far cry from the big banks and nickle-and-dime you to death fees. CCU folks are kind, informative, and go out of their way to help. I've always been greeted with a smile AND on a first name basis. They've even ran tentative numbers for a loan without dinging my credit. I can't say enough good things about them. While I usually bank at the one in downtown Vancouver, all branches are equally nice. read more

I am posting this for my brother. He financed his truck through this outfit in 2017. Monthly truck payment was eft from his checking account each month. Monthly Insurance payment to Farmers insurance the same. EFT. Like clockwork. Then one day the truck payment isn't deducted. He calls to find out why, and they inform him they are repossessing it for none payment of insurance premiums. Farmers called CCU but it still took 2 months to get the issue straightened out on the credit unions end. Meanwhile he made one payment on line. He also had the new monthly EFT increased by $50.00/month, to compensate for the one remaining month that was "past due". Past due do to their incompetence. So now, they are still sending letters about the past due amount. Today when he called, they said he could pay half the over due amount but that it would affect his credit rating. So the $50 a month extra to compensate for their stupidity was obviously a bad idea. Every conversation with these people is non productive. read more

Customer Service is not properly trained here. They are so defensive when it comes to asking questions. The air that is put on when you call someone who sounds stressed, is fine. But when most people you interact with from Columbia Credit Union sound like they were trained in regards to customer care, to the same level of a teenager who works for minumum wage at an second hand antique store, makes you not even want to talk to them about their problem. Hopefully the CEO is more professional. read more

My debit card number was used in a large unauthorized purchase, I can't get a hold of the bank! None of the after hours numbers work, they just ring one and then silence. This it the opposite of how you expect this situation to go. With banks in the pass there is always a 24/7 number to call to cancel a card. I don't think I will continue to use this credit union. Shame on them. read more

Opened a acct with 6500 went to do my very first transaction with a little 250 spiff check from work . the atm took check did not give me a receipt , didnt not put money in my acct but on the screen said "can not return check" so monday morning i have to loose more money taken time off work to close the acct at this incompetent bank . then either have them return my property , or my money or go straight to clark co. Court house and file a small claims suit to get my money . ridiculous 1st transaction wonder if ill even get my 6500 i opened this incompetent acct with????? read more

Be warned, the days of optimizing debits over deposits are back. I transferred money from outside accounts to cover some bills coming in. CCU ordered the debits to be processed first so the account would overdraft. They charged their fat overdraft fee and then gave me some song and dance about how deposits are not recognized on holidays and/or weekends. There were several regular business days between my deposits and the debits so no, the "holidays and weekends" excuse doesn't fly here. Then they gave me more song and dance about the time of day that I made the deposits. Using the "holidays and weekends" excuse to grub a fat overdraft fee is weak. Even if I had made a deposit on a weekend it isn't 1920. These things are not being processed by humans. If you can make automated debits from my account on holidays and weekends, you can make deposits. And, no, the response "no banks process deposits on holidays and weekends" is not the right answer. I don't care what other banks do. This is just back to the same fee grubbing that banks were doing pre-2008. read more

My car was totoled in an accident and after dealing with a loan company that had horrible customer service, my loan was paid off through the car insurance. I reached out to Columbia Credit Union from the advice of my son-in-law and that is where I met Cathy. She is what cus service is all about. She lieterally shows passion about her job. She has gone above and beyond to help me get a new loan to get a vehicle and has guided me through the process as well as Gone as far as to help me find a vehicle. I will definitely be moving my checking accounts and savings over to Columbia. Thank you Cathy for all you have done to help make this process easy as well as caring. read more

These people are absolutely uncooperative. I was going through the paperwork on my mothers death and was needing help from them to answer general questions on their procedures and was transferred to multiple people all the while getting nothing but the runaround. When you need them I guarantee they won'tBe there for you. A terrible place to do business, and you won't get any help whatsoever. If you love getting transferred to a whole bunch of people and not getting an answer you need it's the perfect place for you. Don't bank with them read more

I can't write my typically snarky/funny review about CCU. I do have some honest feedback about their service. So, a while back I wanted to open a business account with them. I called at 2pm on a Thursday asking what I'd need to bring in. The guy in charge of opening business accounts at that branch told me he was going on vacation and that he "wasn't going to be able to open my account because I am too busy." I asked how long it takes, and he said about an hour. I asked him when he was leaving, and he said over the weekend. So.... for a full day and a half he couldn't help me? He didn't refer me, and basically told me I was SOL. Well, I had to get this account open, so I called the Hazel Dell Branch and spoke to a lovely gal. She told me to come on down, and she personally handled all my business account set up. (And apologized for the other branch.) I was very pleased with the service at the H.D. CCU, and if it were closer would do all my banking there. However! The people who are at the teller windows and drive through are exceptionally friendly. I've never run into anyone I didn't have a great experience with. So, I walk in, shoot a dirty look to the business account guy (who doesn't know me, since he didn't have time for me before his trip), and then get to have a great conversation about how a doula isn't a midwife and what we do (I'm the former.) So, Yay front line staff. Boo Business account guy! read more

Let me tell you, Credit Unions want to make you THINK they are special. BUT NOT all are created equal. MY story. In 1990 I started a job at CF. Consolidated Freight-ways. This was the credit union everyone used. I was a single MOM working and trying to support my family SO YES, my finances were so messed up I bounced a few checks.. IT was 1990's.. Vicki. The manager than was so awesome. She saved me. At least I think that is what she did.. They wanted to kick me out and cancel my account but she allowed me to stay. BUT.. They would NEVER EVER give me a Visa debit card. I had my ID stolen a few times and had to change my account twice. But Since 1990.. I have never ever.. DID I say ever?? YES NEVER EVER!! Left them with a negative balance. I can't even count the number for $30+ NSF fee's I had to pay being a single mom. Sometimes I think it was a chain reaction. I had the balance if I was off 1.00 I got charged overdraft. so I had a few checks come through and pretty soon it was $300 over drawn because of this.. but I still made it good!!!!!! Even if I thought it was never fair! OK.. fast forward. 2018. MY father died unexpectedly. I needed money to pay for the funeral expenses and probate.. I have decent credit and asked for a Secured loan against a TRUCK I owned.. "secured for a customer that has been with them since the 1980s!!!! Their repose?? "Sorry .. cant help you" WTF!?!?!?!??!?! literally I have been with this company since 1980's I have had other people sign up and yet!! still now I am 50 years old with 700+ credit scores and I STILL can't even get a VISA DEBIT card!! This is the MOST selfish company in my entire life and I can actually PROVE this because my LOYALTY has been ONE SIDED for 30+ years?? WHY AM I even still here? because I had my kids sign up and I can transfer money to them in need.. BUT in the next few months.. I am sure I am checking out. yep.. Time to move on.. Don't ever use a company that can't trust you after 30 years. read more

This branch has wonderful customer service! When we arrived the tellers greeted us, even though they were busy with customers. We wanted to open new accounts but hadn't made an appointment. Kelly immediately offered to help us and made us feel welcome as Oregon transplants to the area. She gave us a concise overview of the services we could access and completed the paperwork quickly. We appreciated her warm introduction to CCU! read more

We travel pretty often. Apparently when you go out of Vancouver you have to call and notify Columbia Credit Union. We are trying to enjoy ourselves in Hawaii but instead I've spent 2 days on the phone with this bank because they are blocking every charge (including the hotel I'm trying to stay in) and will not allow me to access my own money. What a nightmare! read more

I have been with Columbia credit Union for many many years and have been very happy with them until now. I am currently struggling with finances due to cut hours at work. I had 3 small automatic payments scheduled today and also had my direct deposit scheduled for today. The automatic payments were processed before the deposit leaving me with 3 overdraft fees. I called them to all of there was anything they could do and they told me maybe I should not do automatic payments anymore.... Seriously?!? Very disappointed especially considering how many people I have recommended them to. Bottom line wins again and customers lose. read more

Worst experience with a Credit Union. Usually the credit unions are pretty good as they are flexible. Their communication is non-existent. You cannot pay the loan back online. They only communicate through paper mail which takes about 2 business weeks to reach. They do not send you statements. Their systems are not even updated with the current information. To top it all, when the customer calls in they are not at all cordial and mostly rude. It takes forever to get an information or some work done. I would not advise to do any business with them. read more